Kinetic Request and BMC Remedy Purchasing A Real

Kinetic Request and BMC Remedy Purchasing A Real World Example

Me Ann Zbylut Senior Consultant Rapid Technologies 916 -869 -5585 ann. zbylut@raptek. com

Agenda � Discuss the use of Kinetic Request to create Purchase Requisitions in Remedy § Why create Purchase Requisitions in Remedy? § Demonstration § How do I maintain an inventory of items available for purchase? § Evolution of a Service Item § Questions

Advantages � Why do we want to use Remedy to process Purchase Requisitions? § CMDB § § Line items in a Purchase Requisition are added to the CMDB to track the true lifecycle of a CI from purchase to end of life. Integrations with Financial Systems

Demonstration � Demo of the “Order Computer System” Kinetic Service Item

Catalog Maintenance � How § do I maintain items that users can order? Data driven using BMC Remedy Asset Management § Uses the out-of-the-box Configuration module to maintain an “inventory” of purchasable items. § Requires no hard-coding § Allows users to upgrade components during order

Evolution � The § evolution of a Service Item “Order a Computer System” was originally developed pre-Task Engine. § Used old-time Tasks to create Purchase Requisitions § Workflow was redesigned to include new features available using Task Engine. § GUI design was updated using a new theme.

Questions?

Again, Me Ann Zbylut Senior Consultant Rapid Technologies 916 -869 -5585 ann. zbylut@raptek. com