Key Skills Communications Presented by Bill Haining Communication

Key Skills: Communications �Presented by Bill Haining

Communication Level 1 What you NEED TO know: This Key Skill is about getting both written and oral messages across effectively. It is about communicating those key points to others. It includes punctuation, spelling and grammar, but it’s about much more than that – it’s about developing these skills as part of your job role; like speaking clearly to colleagues and customers and writing effectively so that everyone understands your communication. How to discuss: ● prepare for the discussion so that you can say things that are relevant ● judge when to speak and how much to say ● say things that suit the purpose of the discussion ● speak clearly in ways that suit the situation ● listen carefully and respond appropriately to what others say ● use body language to support what you are saying and to show you are listening

Communication Level 1 What you NEED TO know: �How to read and obtain information: ✓ identify the main points and ideas in different types of documents ✓ obtain information from images ✓ find out the meanings of words and phrases you do not understand ✓ ask others when you are unclear about what you have read

Communication Level 1 What you NEED TO know: �How to write documents: � use different formats for presenting information, including business letters, memos, forms and short reports � judge the relevance of information and the amount of detail to include for your purpose � use relevant images to help the reader understand your main points � proof-read and where necessary, re-draft your documents so that: words you use most often in your work or studies and daily life are spelt correctly − sentences are formed correctly with consistent use of tense and accurate subject verb agreement such as ‘she was’ and ‘we were’ − sentences are marked by capital letters, full stops and question marks − your writing is organised into paragraphs where appropriate − your meaning is clear

What you NEED TO DO � 1 – Take part in either a one-to-one discussion or a group discussion � 2 – Read and obtain information from at least one document � 3 – Write two different types of documents �Include at least one image in your work, either in obtaining information or in providing information.

Communication tasks �If you have done something at work that shows evidence of completing the same content, you may not need to complete all of the following tasks. �Talk to your Trainer Assessor before you begin the tasks to decide which ones you need to do. �You need to complete one of the following discussion activities: �You have an idea, concern or an issue that you want to bring to the attention of colleagues in the daily ‘huddle’ with your team; write down the key points that you wish to discuss on a ‘huddle note’ for your Section Leader. �You could write the note as a draft email to your Section Leader. (You can use this piece of writing as one of the writing tasks in the section for task 3)

Communication tasks �Task 2 � Before your next scheduled review meeting with your TA, think about what things � have gone well for you since your last review and what areas you think you still need � to work on. Write down some examples so that you can discuss them at the meeting. � Examples of things I’ve done well � Why I thought they went well � Examples of areas I need to improve on � What I think went wrong and what I need to do to improve

Communication tasks � Task 3 Food Hygiene � You have been asked to help a new colleague understand the importance of food hygiene and why it’s important in your role. � In your Colleague Handbook you will find some information about Food Hygiene and Safety (pages 19 -21). � You might find it helpful to take a photocopy of the pages you need so you can write on them. � Read through this information and pick out the most important points. � Now underline these or use a highlighter pen. � Then write down the points in order of importance with a few notes on why they are relevant to you in your job. � You will need to keep the notes you make for your Key Skills evidence folder. (C 1. 2) � Using the information you have found, produce a card (about the size of a large postcard) that your colleague can carry with them to remind them of the key points of food safety. � Find an appropriate image to include that will help explain the importance of what you have written. � Make sure you check your writing for accurate use of capital letters, full stops and other punctuation if you use it. If you write a draft and a final copy, keep both to show your assessor. (C 1. 3)

Communication tasks �Task 4 Asda Charities � You have been asked to produce an A 4 poster for the colleague notice board to encourage colleagues to get involved in supporting a charity. � Have a look at the Asda Charities page on the company website. � Read the information about one of the charities that Asda has supported and write the key points in your own words of who they are and how Asda has contributed. � You can print off the page you look at or you can just write down the web address of the page for reference. (C 1. 2) � Using your notes, write a short piece for the colleague notice board to encourage colleagues to get involved in fundraising activities. � Find a suitable image to include that will help you get your message across. � You may like to write a first draft so you can check for mistakes (if so, keep the draft in your evidence folder). � Produce a final draft that could be displayed on the notice board. (C 1. 3)

Communication tasks �Writing (C 1. 3) You need to complete one of the tasks in this section. �Task 5 -Write a ‘huddle’ note about a topic you want to raise for discussion. Draft the content of the note as an email for your Section Leader or team leader. If you have already completed this task as part of a discussion activity (see Task 1 above) then you can use that email for this purpose as well. �Task 6 -Write a short article about the advantages of becoming an apprentice with Asda for the company website. Include the key aspects of the job, what you like about it and why you would recommend the apprenticeship programme to a friend. �Task 7 -Complete a page of your learning log for your TA to review at your next meeting. Make sure what you write is in complete sentences with accurate use of capital letters and full stops.

THE END �Thank you and good luck