Key differences between Cisco Unity Connection and Cisco

Agenda • • Business Objectives for Unity Connection System Requirements Users vs Subscribers Telephone User Interface experience End-User Desktop experience (CPCA and IMAP) Installation and configurations Supported Integrations Platform Overlays and System Capacity 2 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential

Bussines Objectives • Architecture changes to improve Reliability, Availability, Serviceability and Scalability. • Remove Active Directory and 3 rd party email message store dependences (i. e. (Exchange and Domino)) • Simplified Installation experience (less than 2 hours) • Simplified Administration model • Code portability during implementation • Initial Target segment: Commercial Market segment 3 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential

Product Positioning Unity 4. x Unity Connection 1. x Target: Commercial Market Target: Enterprise Market Directory: SQL-based directory Directory: Active Directory Message Store: SQL-based store Message Store: Exchange or Domino VM solution with Integrated Messaging features - Support up to 1, 500 users VM or UM solution Single box solution* -Support up to 7, 500 subscribers on a single box. - No Failover support - No Network Interop - Network interop using AMIS, VPIM, Bridge or Digital Networking. - No fax support * Optional Voice Rec server for additional voice rec ports Presentation_ID © 2002, Cisco Systems, Inc. -IP Fax or Cisco Fax server 4 Company Confidential

Users vs Subscribers Unity 4. x Unity Connection 1. x VM User - Telephone access to voice messages - Unity Assistant - Call transfer rules by caller id, time of the day or calendar (busy/free) VM Subscriber - Telephone access to voice messages - Unity Assistant UM Subscriber -Voice enabled message access - Text-to-Speech (read, save and delete only) to Exchange emails - Telephone access to voice messages - Ability to play email messages from Telephone - VMO usage -Unity Assistant IMAP User IMAP Subscriber Advanced User -Access to vmails from supported email clients - Limited to retrieve, save and delete (cannot reply or forward msg) - Access to emails from supported email clients - All basic features (retrieve, reply, forward, etc) Cisco Inbox User - Access to vmails from supported browsers - Limited up to 300 users on a single box - All Users can concurrently licensed to Inbox Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential 5

Users vs Subscribers (con’t) Unity 4. x Unity Connection 1. x System Contacts - Entity in Connection database that does not have access to voice mails. - Used Name Dialing from Speech conversation - Personal Call Transfer Rules AMIS, Internet, Bridge or VPIM subscribers - System Contacts and Personal Contacts are similar to AMIS, Internet, Bridge, or VPIM subscribers in Unity 4. x since they also do not have a mailbox on the server. Personal Contacts - Similar to system contacts but created by individual users (managed via CPCA) -Usually imported to CPCA from Exchange - Used Name Dialing from Speech conversation - Personal Call Transfer Rules 6 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential

Telephone User Interface experience Unity 4. x Unity Connection 1. x TUI conversation - Voice prompts plus DTMF commands - Experience very similar between Unity 4. x and Unity Connection - Shared code in “Unity Conversation” -Parity with Unity 4. 0(5) with Unity Connection 1. 1(1). TUI conversation - Voice prompts plus DTMF commands Voice Recognition conversation -Voice activated conversation that allow users to check vmails using voice commands. - Nuance is the 3 rd party solution used 7 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential

End User desktop experience Unity Connection 1. x CPCA - Everything in Unity 4. x + Cisco Unity Personal Call Transfer Rules page to CPCA Unity Inbox - The Media Master Control is now entirely written in Java - Firewall friendly - Able to run on different platforms IMAP support - Allow users to retrieve voice messages from IMAP clients such as Outlook, Eudora, etc. - Limited to retrieve and delete voice messages -Scalability limited on each platform Unity 4. x CPCA - The “look and feel” is identical between Unity and Unity Connection Unity Inbox - Media Masters based on DCOM - Not firewall friendly -- Supported on limited platforms/browsers IMAP support -Limited to retrieve and delete voice messages VMO support - Only supported with Unity 4. x VMO not supported - Unified Clients will be supported in near future Presentation_ID © 2002, Cisco Systems, Inc. 8 Company Confidential

Installation and configurations Unity Connection 1. x Unity 4. x Installation: 1 -2 hours Installation time: 4 -8 hours Topology: Workgroup only Topology: Must be integrated into AD either as DCGC or member server Required OS: Windows 2003 only via Platform Configuration Disk (PCDs) MS patches installed via Server Update Wizard (scheduled to be released monthly) Required OS: Windows 2000/2003 via PCD or manual installation MS patches installed manually Installshield used for 9 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential

Supported Integrations Unity Connection 1. x Unity 4. x Supported Integrations - CCM and CCM Express - No dialogic voice card support - Legacy integrations supported via Dialogic voice cards or PIMG integration. - Legacy integrations via PIMG only - TSP shared btw both Unity Connection and Unity 10 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential

Platform Overlays & System Capacity MCS Platform MCS-7815 MCS-7825 MCS-7835 MCS-7845 MSDE/SQL MSDE SQL Voice Port (max) 24 24 48 72 User Density (max) 500 1500 CPCA session (max)1 500 1500 IMAP user (max) 50 50 200 750 TTS session (max) 12 12 24 36 Voice Rec session (max) 8 8 10 12 Voice Rec Media Server (optional separate server) NA 24 48 NA 1 Maximum concurrent sessions supported will be throttled. 11 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential