Kent County Veterans Services Performance Measurement Review October

Kent County Veterans Services Performance Measurement Review October 2018

Presentation Overview • • • Alignment with Board Priorities Key Performance Metrics Significant Budget Issues Significant Accomplishments Key Collaborations A Look Ahead Performance Measurement Review: Kent County Veterans Services

Priority Alignment Safe Community Kent County will be a safe community. Citizen Participation Kent County will provide opportunities for citizens to be aware of and involved in County government. Proactive and Innovative Government Kent County will seek-out innovative solutions and address issues systemically. High Quality of Life Kent County will maintain a high quality of life that will be attractive to growth and development Kent County Veterans Services mission is to provide accurate, efficient, timely information and services that ensures delivery of benefits to enhance the quality of life for Kent County Veterans and their families. Performance Measurement Review: Kent County Veterans Services

Key Goals and Metrics 1. Ensure Staff is well trained and providing personalized services while being proactively engaged in the department's mission, vision, and goals. 2. Ensure every veteran in Kent County who is eligible for Federal, State or Local veterans’ benefits is aware of what they've earned and is receiving their benefits. 3. Create partnerships with organizations that will benefit Kent County Veterans through easier access to housing, employment, transportation and healthcare resources. Performance Measurement Review: Kent County Veterans Services

Key Goals and Metrics Ensure Staff is well trained and providing personalized services while being proactively engaged in the department's mission, vision, and goals. Objective: Ensures each Veteran Services Representative receives 16 continuing education units, and additional training annually. Results: Number of Service Officers received CEUs 2015 2016 2017 2018 Exp. 4/4 7/7 5/5 4/4 *Expected/Actual Performance Measurement Review: Kent County Veterans Services

Key Goals and Metrics Ensure Staff is well trained and providing personalized services while being proactively engaged in the department's mission, vision, and goals. Objective: Provide quality and efficient customer service resulting in a 90% or higher rating on returned customer service surveys. Results: Customer Service Survey Results 2015 2016 2017 2018 Exp. NA NA Achieved Performance Measurement Review: Kent County Veterans Services

Key Goals and Metrics Create partnerships with organizations that will benefit Kent County veterans through easier access to housing, employment, transportation, and healthcare resources. Objective: Initiate a minimum of two partnerships annually with community organizations. Results: Partnerships 2015 NA 2016 2/3 2017 2/2 *Expected/Actual Performance Measurement Review: Kent County Veterans Services 2018 Exp. 2/2

Key Goals and Metrics Ensure every veteran in Kent County who is eligible for Federal, State or Local veterans’ benefits is aware of what they’ve earned and is receiving their benefits. Objective: Receive $5, 500, 000 annually of Federal Awards by Kent County Veterans through Veterans Services. Results: Federal Awards Received 2015 2016 2017 2018 Exp. $6, 574, 826 $5, 500, 000/ $4, 874, 935 $5, 500, 000/ $5, 955, 767 $5, 500, 000/ *Expected/Actual Performance Measurement Review: Kent County Veterans Services

Key Goals and Metrics Ensure every veteran in Kent County who is eligible for Federal, State or Local veterans’ benefits is aware of what they’ve earned and is receiving their benefits. Objective: Participate in 4 outreach activities per quarter. Results: Number of Veterans Served through KCVS 2015 16/32 2016 16/39 2017 16/80 *Expected/Actual Performance Measurement Review: Kent County Veterans Services 2018 Exp. 16/28

Significant Budget Issues • Kent County Veterans Relief and Scholarship Program • Grant to fund Veterans Services Representative. • Data Management Software Integration Performance Measurement Review: Kent County Veterans Services

Significant Accomplishments Ending Veterans Homelessness Functional Zero Award Performance Measurement Review: Kent County Veterans Services

Key Collaborations Community Partners Performance Measurement Review: Kent County Veterans Services

Key Collaborations Dégagé Ministries Performance Measurement Review: Kent County Veterans Services

Key Collaborations Providing direct support to Kent County Veterans Treatment Court Performance Measurement Review: Kent County Veterans Services

A Look Ahead • New Leadership • Revamp KCVS Veterans Scholarship Program • Execute Targeted Marketing Plan • Implement Data Management Software Integration Performance Measurement Review: Kent County Veterans Services