Keep disputes from becoming chargebacks MASTERCOM DISPUTE RESOLUTION
Keep disputes from becoming chargebacks MASTERCOM® DISPUTE RESOLUTION Issuers lack access to merchants’ purchase details to resolve disputes Opening the lines of communication between issuers and merchants When cardholders dispute charges on their statement, they typically contact their issuer instead of the merchant. However, since merchants maintain the purchase details, issuers often lack the necessary information to adequately validate and resolve disputes quickly and efficiently. Mastercom Collaboration bridges communication between consumers, issuers, acquirers, and merchants to address friendlyfraud disputes. Integrated into issuer dispute systems, Mastercom Collaboration provides contact between issuers and merchants, enabling merchants to respond to consumer inquiries before funds movement and outside of chargeback cycles. $19 B US e. Commerce merchant losses and 1 1 costs and due to duechargebacks to chargebacks 76% US consumers Consumers contact their bank instead of merchant for a refund 1 2 X Chargebacks cost merchants US merchants roughly 1 roughly 2 X more than the transaction 1 transaction Mastercom Collaboration provides near realtime dispute data visibility, informing merchants with account data insights based on active fraud chargeback activity to support their just-in-time shipping decisions. 1. JAVELIN. THE CHARGEBACK TRIANGLE. 2018. MASTERCOM DISPUTE RESOLUTION © 2019 Mastercard. Proprietary and Confidential. Increasing digital fraud is causing issuers and merchants to lose billions each year in chargebacks while their dispute management costs rise. As a result, the need for greater communication between issuers and merchants is critical. Mastercom Dispute Resolution resolves disputed claims through collaboration, enabling issuers and merchants to avoid invalid or preventable chargebacks.
MASTERCOM DISPUTE RESOLUTION Avoid chargebacks by sharing near real-time information early in the dispute lifecycle for quick resolution Reduce chargebacks and improve the customer experience Mastercom Collaboration can help financial institutions and merchants: • Lessen costly chargeback cycles and processing time by pre-empting disputes from advancing to chargebacks • Shorten resolution time frames, potentially solving disputes in hours or days instead of weeks or months • Avoid losses with real-time account data insights and chargeback data visibility that supports just-in-time shipping decisions • Reduce costs from third-party service providers • Improve the consumer experience and brand loyalty © 2019 Mastercard. Proprietary and Confidential. • Reduce formal chargeback volumes, losses, and associated back-office costs For more information, contact your Mastercard account representative. MASTERCOM DIPUTE RESOLUTION 2
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