Kaseya Fundamentals Workshop DAY FOUR Developed by Kaseya
Kaseya Fundamentals Workshop DAY FOUR Developed by Kaseya University Powered by IT Scholars Kaseya Version 6. 5 Last updated March, 2014
Day Three Review • State Based Monitoring • Event Based Monitoring • Monitoring Labs • Introduction to Agent Procedures
Kaseya Fundamentals Workshop LAB REVIEW
What is Covered? • Agent Procedures • Policy Management • Standard Solution Package – Systems Management Configuration Wizard
Kaseya Fundamentals Workshop AGENT PROCEDURES
Agent Procedure Variables • Procedure Variables* – Variables defined within an Agent Procedures – Use the # symbol to call the variable #Agent. Temp# • Managed Variables (Machine Group specific Variables) – Variables defined using Managed Variables function – Use the <> symbol to call the variable <File. Location> • Global Variables – Variables defined within an Agent Procedures, but available to other procedures – Define the variable #global: Variable. Name# *NOTE: Agent Procedures and Procedure Variables have a lifespan of 2 hours.
Agent Procedure Variables • Managed Variables (Machine Group specific Variables) – Variables defined using Managed Variables function – Use the <> symbol to call the variable <File. Location> • • Public Variables - all users have access to the variable. Private Variables - only accessible to the VSA user who created the variable.
Agent Procedures • Agent Procedures Examples – Application Deployment – Modifying Windows Registry – Review Standard Solution Package Maintenance Procedures • Viewing Agent Procedure Logs – Use the Write Procedure Log Entry to enter feedback or return information about the Agent Procedure. • VISIT the help files for IF-ELSE-STEP Commands
Kaseya Packager • The Packager is a wizard tool used to create an installation package when the existing install packages may need user interaction and may not include some pre- and/or post-installation steps. • Packager evaluates the state of the target machine before and after the installation process.
How the Packager Works? • In Windows, the state of the target machine is simply the state of the Windows registry and its file system. • The Packager compiles the differences in the before and after states into a single executable file—the package—that can be distributed via agent procedures to any managed machine.
Agent Procedure Resources • Visit Kaseya Community – http: //community. kaseya. com – Under Resources and Knowledge. Base • Review the Help Files for Command step definitions. • Complete the Hands-On lab to become fluent with the editor and procedure command structure.
Kaseya Fundamentals Workshop POLICY MANAGEMENT
Policy Management • Manage Agent Settings • Create Filters for Policy Application – Utilizing Views • Policy Application • Policy Overrides and Exceptions • Scheduling Policy applications
Policy Management
Policy Management • Policy Assignment – Organization or Machine Groups – Multiple Policy Assignments – Precedence Level • Folder Level – First Come First Served • Policy Level – First Come First Served • VSA Specific Module Functionality – Overrides Policy • Automatic Policy Deployment – Compliance Check
Policy Creation and Organization • Creating Policies for the different modules – Policy for Basic Agent Configuration. • Agent Menu • Credentials – Policy for Patch Management – Policy for Monitoring – Policy for Agent Procedures
Kaseya Fundamentals Workshop STANDARD SOLUTION PACKAGE
Standard Solution Package • Quickly configure and apply machine management policies – Audit Scheduling – Monitoring – Alerts – Patch Management – Agent Procedures for Routine Machine Maintenance • Policy is assigned to an Organization • Will not override current Agent Configuration
Standard Solution Package • What does it include? – Policies – Agent Procedures – Monitor Sets – Event Sets – Views – Patch Management Policies • Standard Solution Package creates a Cabinet / Folder – System / Core
Standard Solution Package • Supported OS platforms – Microsoft Windows XP, 2003 R 2, Vista, 2008 R 2, 7, 2012 – Apple Macintosh Mac OS X 10. 5 (Leopard), 10. 6 (Snow Leopard), 10. 7 (Lion), 10. 8 (Mountain Lion) – Linux OS Su. SE Linux Enterprise 10 and 11, Red Hat Enterprise Linux 5 and 6, Ubuntu 8. 04 and higher, and Open. Su. SE 11, Cent. OS 5 & 6
Standard Solution Package • 3 rd Party Systems Supported » Email/Messaging • Exchange 2003, 2007, 2010, SMTP, IMAP, POP 3, Blackberry Enterprise Server » Anti. Virus / Anti. Malware • • Symantec Anti. Virus v 10, Corporate Edition v 10, Endpoint Protection v 11 Mc. Afee Virus. Scan / Enterprise, Total Protection, Endpoint Protection Sophos Anti. Virus Trend Micro Office. Scan v 10, Worry-Free Business Security v 11 AVG Technologies Anti. Virus v 8 Kaspersky Endpoint Security v 8 Microsoft Security Essentials, Forefront Endpoint Protection Microsoft Security Center Integrated 3 rd Party AV/AM Products » Backup/Recovery • Symantec Backup Exec v 10 / 11 / 12. 5 / 2010 / 2012 • Computer Associates Bright. Stor ARCServe Backup r 11. 1 / 11. 5 / 12. 5 / 15 » Database Servers • Microsoft SQL Server 2005/2008 R 2 » Remote Access • Terminal Server, Citrix Meta. Frame / Presentation Server / Xen. App » Network Infrastructure • Microsoft Active Directory, File & Print, DHCP Server, DNS Server, FTP Server » Web Servers • Microsoft IIS 6/7, Share. Point Server 2007 / 2010
Standard Solution Policies • How to make changes to the Standard Solution Package • From the System -> Import Center create a copy of the Policy System/Core Folder by Exporting and Importing the folder – NOTE: Rename the original Core Folder before performing the import. • Create Labels for the policies to keep track of versions. • Must abide by Policy application precedence Rules
Day Four Wrap Up Q&A Day Four Hands On Labs • Day Five Topics – Ticketing – Live Connect – Computer Quick View – Site Customization – Info Center / Reporting
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