Kaleidoscope to Common Sense David Lightfoot County Library
Kaleidoscope to Common Sense David Lightfoot County Library Manager Lancashire County Library
Measurement and Metrics PI’s CPA Public Library Standards Best Value
Statistical Sources PLUS LISU CIPFA Resource University Research
Essential Tools Ø Definitions Ø Methodologies Ø Mechanism for change CPLS Outputs Outcomes Service Improvements
Kaleidoscope
Value for effort Collection Application Outcome • Organise and present • Create a culture • Train and develop • Skills for decision making
PLS 9 Requests
Request Comparisons Warwickshire Worcestershire 112 103 101 100 70 80 62 58 64 71
Variables • • • Charges 60 p – £ 1. 00 Exemptions Differential charges £ 1. 50 - £ 4. 50 Self Service lower charges 2000 Lancashire’s had 177 requests/00 pop per top end of the family group. • Authorities with highest charges recorded lowest request rate at 62 and 64/000 pop.
Lancashire County Library Statistics Ø 84 Libraries Ø 13 mobiles Ø 2 Trailers Ø 550+ schools Ø 600 homes Ø 6 prisons Ø Population 1. 1 m Ø Budget £ 18 m Ø 5 Divisions Ø 12 – 23 libraries
Application
Response • • National Curriculum Books issuing despite evidence Promote as single entity Falling over years Improved School Libraries Homework Centres Suppliers range
Expectation • • • Credible evidence Commentary Analyse and use Decisions and recommendations Evidence of consistency and fairness
Evidence Based Management in Action • • • Lancashire – LISU – Resource Long Term programme 3 years Performance evaluation Tools Skills Theory and practice Research and Development
Getting started • • Key components Management styles Health checks PI’s and Methods Metrics Library Plan New methodologies • • Consultation Administration Analysis Application Decision outcomes Dissemination Training
Making it Happen • • Management and budget commitment Project Team Clear Aim – Service improvement Wide range of staff Training long term strategy Newsletter Ownership
The Process • • • Desk Research Core briefing Staff colloquium Staff workshops Report Transferability
Measures of success • • • Suggestions for Change with evidence Attitude change Confidence Elimination of dead data collection Health check National contribution
Change Cultures Attitudes Statistics and evidence
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