Junior Volunteering Birmingham Womens and Childrens NHS Foundation

Junior Volunteering @ Birmingham Women's and Children's NHS Foundation Trust Supporting youth social action through #iwill Eva Howes Patient Experience Administrator

Volunteering Safely Infection Control On arrival • • Diarrhoea and/or Vomiting: let us know as soon as possible if you’ve had any symptoms within 48 hours, or been exposed to someone who is ill Coughs and Colds: make the Staff Supervisor aware before entering any clinical areas Clinical areas 'Bare below the elbows' Ø No long sleeves, watches, jewellery (only simple wedding bands) Ø No trailing clothing Ø No open toe shoes Ø No ties • Wash your hands as instructed on entering and leaving clinical areas and after each patient contact • Don’t enter cubicles unless instructed • Don’t hold the door for anyone not in your group •

Volunteering Safely Confidentiality On-site and Afterwards Key points • • It's easy to give information away, so think before sharing You will be around confidential information, for instance: Ø Overheard conversations Ø Computer screens Ø Letters or files Ø White boards with patient names and details Don't share any information that can identify a patient or their family Turn off your phone and give it to your Group Leader Discussing your experience with friends / family • • Don't use names of patients or their family members Don't share details like accident locations, which could identify someone If you see anyone you know, tell your group leader If appropriate, reassure anyone you know that you won’t discuss their details

Volunteering Safely Emotional Distress Be aware of other people's feelings and situations • Some people in the hospital will be distressed, angry, upset or in pain it's OK, this is normal in a hospital Be aware of your own feelings • • • You may find some things you see or hear distressing or disturbing It's OK to let us know if you need to leave an area or situation Emotional distress can occur after your volunteer experience has ended Discuss anything that bothers you with your Group Leader - now or in the future Most people will be fine, but everyone is different - be aware of how things are affecting you, personally

Volunteering Safely General Safety Reminders Fire safety • • Don’t evacuate unless you’ve been asked to do so Follow the instructions of staff members in your local area Act responsibly • • • Follow the Code of Conduct Report hazards, spillages, security risks to the Staff Supervisor or Group Leader Be polite and respectful - behave in a way that would make you feel comfortable if you were the patient Thank you so much for your attention and for volunteering with us today! If you have any questions, just ask.