Joseph Fuccillo CTO CoFounder Nectar Corp Tom Tuttle

Joseph Fuccillo } CTO & Co-Founder } Nectar Corp } Tom Tuttle } VP Business Development } Nectar Corp } James Fry } Global Manager for Managed Lync Solutions } Verizon Enterprise Solutions }

Agenda The Lync SDN API Lync network monitoring – how a partner uses the SDN API A Service Provider’s view: the value of automated diagnostics for a Managed Lync service offering

Distributed Control Plane with 30+ year old routing protocols (BGP, OSPF, etc) Northbound APIs (RESTful; undefined) Centralized Network Services (Diagnostics, Qo. S, Traffic Engineering, Security, etc) SDN Controller Centralized Control Plane (BGP, OSPF, etc) Southbound APIs Dynamic Provisioning & Policy (Open. Flow, etc. ) Distributed Network Services (Diagnostics, Qo. S, security, etc)

Lync. Diagnostics Connection. Info Ended Error Quality. Update Invite Raw. SDP LRSInvite Startor. Update

Events: • Start Dialog Attributes: • SIP URIs • • Call ID • • • IP SA/DA • Protocol Transport S/D Ports Media Type Codec & BW NOC U 1 -U 2 = S 2, CE 2, PE 2, R 3, PE 3, CE 3, S 3, W 2 Start Dia log 5 -Tuple In fo U 1 – U PSTN 2 S 1 SP Data Center Controller CE 1 PE 1 IGP/EGP Peer with Network Topology WAN R 1 PE 2 PE 4 R 2 R 4 R 3 CE 4 Signaling Media CE 2 PE 3 S 4 Diagnostics S 2 W 1 Lync SDN API U 3 CE 3 S 3 Branch 3 W 2 U 2 Branch 2 U 1 Branch 1

Events: • Quality. Update Attributes: • 5 -Tuple Values • • NMOS Value • • • Jitter Value Delay Value Packet Loss Value Healer Ratio Value • • • U 1 -U 2 Bad Call Queue overrun on PE 3 Executive workgroup NOC Quality. U pdate U 1 – U 2 PSTN S 1 SP Data Center Controller CE 1 PE 1 IGP/EGP Peer with Network Topology WAN R 1 PE 2 PE 4 X R 4 R 3 CE 4 Signaling Media R 2 CE 2 PE 3 S 2 S 4 Diagnostics W 1 Lync SDN API U 3 CE 3 S 3 U 1 Branch 3 W 2 U 2 Branch 1

Real-Time Network Performance & Correlation www. nectarcorp. com • Confidential

Client Devices Verizon Customer Branch Mgmt System Web Client Srv. Branch Gw Private IP Customer Main Site Microsoft Server Verizon Remote Management Networking Hardware Firewall Soft Client Firewall SQL Server® SCOM GW Internet Desk Phone AV Conference Edge Archiving Director Video Device SBC* * Managed Session Border Controller (SBC) services are contracted as an extension of Managed WAN. Exchange® Front End Proxy Voice Gateway SCOM GW Smart Phone Active Directory® Mediation Share. Point®

Verizon IMPACT Platform Verizon fault detection and restoration management system Proactively detect outages; perform fault isolation; initiate repair action in minutes, in many cases without human intervention Automation of a series of “Best Practices” learned over time Advanced features

Verizon NOC Data Center Ops Service Desk Enterprise Center Topology and Correlation Workflow Management Tier 2 Analysis and Control Handling Diagnosis, Tracking, and Closure Ticket Automation EMC Ionix LAN/WAN Analysis SMARTS MSO CPE Microsoft Lync Server Microsoft Share. Point Server Media Gateways Networks Microsoft Exchange Server Microsoft Active Directory Survivable Branch

Network Domain & Service Management WWW Tier 1 Customer Facing Portals Common NM Graphical User Interface Customer XML / Web Services / Corba Bus Redundancy Tier 2 Enterprise Ticketing System Manager of Managers Common Fault, Performance, Command/Control, Restoration, Ticketing, Maintenance, Outage Mgmt, Reporting & Automation Testing Provisioning Systems Customer Data XML / Corba Bus Redundancy Tier 3 CPE Domain Mgmt Redundancy Cellular Domain Mgmt IP Domain Mgmt Redundancy Transport Domain Mgmt Redundancy Voice Domain Mgmt Vz. B Physical Network Redundancy IDN/Server Domain Mgmt Redundancy App Mgmt