Joint Warfare Analysis Center 360 Degree Feedback Process

Joint Warfare Analysis Center 360 Degree Feedback Process Rater Orientation

The TEAM Approach® 360º Feedback Orientation Agenda ü Review 360 Degree Feedback Process ü Explain Survey Software ü Discuss Your Role as a Respondent ü Writing effective comments ü Show the End Result

1 Review of the 360 Degree Feedback Process

The TEAM Approach® 360º Feedback Team Leader Skill Set • Essential Skills of Leadership • Essential Skills of Communicating • Effective Discipline • Communicating Up • Resolving Conflict • Coaching Job Skills • Managing Complaints • Developing Performance Goals • Providing Performance Feedback

The TEAM Approach® 360º Feedback 360 Degree Feedback Supervisor Internal/External Customers Peers Employee “Self” Team Members Direct Reports

The TEAM Approach® 360º Feedback 360 Degree Feedback Process Identify Respondents Gather Feedback Data (Nomination List) (Feedback Survey) Feedback Cycle Develop and Implement Action Plan Receive and Interpret Feedback (IDP) (Report and Coaching Session)

The TEAM Approach® 360º Feedback Nominating Raters Select people who know you well Select enough people to give you enough data Review your list with your supervisor Invite the rater into the process

The TEAM Approach® 360º Feedback Tips for Nominating Raters Select Direct Reports—include support staff, assistant supervisors, as appropriate Work Group Members—may not be formal direct reports Those who know your work best Individuals whose input you value Staff who have recent work exposure Avoid those Who only reflect your circle of friends Who extend more than two levels up With a low “familiarity weighting”

The TEAM Approach® 360º Feedback Online Rater Selection Form Choose relationship the person has to you.

2 Feedback Survey Software 20/20 Insight Web Response

The TEAM Approach® 360º Feedback 360 Degree Feedback Survey How you will assess. . . þ Go to 20/20 Insight web site with customized instructions þ user id þ password þ This enables you to assess each person on all competencies and behaviors þ Effectiveness þ Comments þ Data is then transmitted to The TEAM Approach for confidential processing

The TEAM Approach® 360º Feedback

The TEAM Approach® 360º Feedback Quality Feedback Tips Strive to give a balanced assessment. . . ü Separate each behavior ü Consider trend or pattern over several months ü Don’t assess someone when you are tired, stressed or angry ü Consider the entire 10 point scale when assessing ü Use “not observed/not applicable” when appropriate

3 Writing Effective Comments

The TEAM Approach® 360º Feedback Providing Helpful, Honest Comments This person should start, stop or continue: “Start. . . ” “Stop. . . ” “Continue. . . ” Phrase comment so that participant will know whether to start, stop or continue Recommend specific actions Comments will be attached to the specific behavior and will be verbatim

The TEAM Approach® 360º Feedback Guidelines for giving feedback Feedback Model B O C A ehavior - “When you disrupted the meeting” utcome - “people felt uncomfortable” onsequences - “as a result, they stopped contributing” - “Please consider the effect of your comments on others” ctions

The TEAM Approach® 360º Feedback Inappropriate or Ineffective Comments ü “You never think of anyone but yourself” ü “You’re too high-strung and negative” ü “You have a bad attitude” ü “You’ve been a big disappointment in this area”

The TEAM Approach® 360º Feedback Appropriate and Effective Comments • Positive: “Whenever I need to discuss a key project with you, you always take time to talk with me about it. Your input makes a big difference in the quality of my work, and I hope you’ll continue to make time available for me. ” • Constructive: “Sometimes when you’re pushed with a deadline and I enter your office, the look on your face says I’m bothering you. I tend to back off at that point. Please let me know when you don’t want to be interrupted. ”

4 Receiving the Feedback

The TEAM Approach® 360º Feedback Report ü Computer-generated report designed to display overall feedback data ü Provides averages on each competency for each respondent group ü Provides written, verbatim comments from respondents ü Provides comments from two open-ended summary questions

The TEAM Approach® 360º Feedback

The TEAM Approach® 360º Feedback Comments: Presented in random order, verbatim, with each item.

The TEAM Approach® 360º Feedback Development Planning Based on the feedback report, you will be able to. . . ü Identify development priorities and strengths ü Create a development plan ü Take action to implement development plan ü Review progress against plan

5 Assessment Timeline/ Information

The TEAM Approach® 360º Feedback Orient Subjects Nominate Feedback Providers Orient Raters Complete Surveys Deadline Due: FRIDAY IDP Session For Subjects DEC 12 -14 DEC 9 Distribute Feedback Reports Project Timeline Develop Action Plan Ongoing

The TEAM Approach® 360º Feedback Have a question, comment or concern? Call: ü Rick Stamm ü 800/864 -4911 üRick@teamapproach. com