John Quirk VP Enterprise Services PSC Group LLC

John Quirk VP Enterprise Services PSC Group, LLC

ü Personalization ü Search CONTEXT ü Roles üNotifications 0 Documents Discussions 0 Databases Chat CONTENT COMMUNITY 0 Intranet Messaging 0 Internet e-Workspace $ Buying/Selling $ Supply Chain COMMERCE $ Customer Support $ Legacy Systems

The Value of Context Information Command & Control Information “At the Glass” Two Perspectives on Portal Natural, Intuitive, Adaptive User Experience Foundation for SOA Understanding the Value role-based processdriven in context Agenda for Today’s Discussion

Adapted From Joseph Pine; “The Experience Economy” Content Progression Model™

Right Time, Right Place, Right Person • Technology does not provide Context • Context is a product of Business – Process – KPI’s / Metrics – Business Rules – Roles – Taxonomy The Importance of Context

• • • Right TIME Right PLACE Right PERSON Right INFO Right FORMAT Right CONTEXT + + + = Information Command & Control

Self-service HR ERP E-Mail Process Integration Search Collaboration Business Intelligence Application Integration GOAL People Finding Syndicated Feeds Content Management An integrated and configurable workplace accessible from anywhere, anytime, via any access method Business Portals In Action

CRM Application IT Perspective ERP Application User Perspective Personalization Integration at the glass Customization Content Management Collaboration Navigation e. HR Single Sign On Secure Access Syndicated Content People Awareness Rapid, Role Based Deployment Web Services Scalability and Reliability Complicated World : Elegant Interface

Helps users connect applications more easily. Clicking in one portlet sends data to others; works by matching data types to portlet actions. Simplified Integration – Composite Applications

Services Presence Awareness Management Dashboards Instant Messaging Sales Force Automation Business Alerts Customer Relation Management Communication E-Forms e-Mail Content Management Document Management Collaboration E-Learning e. HR ERP Information Composite products Workflows Syndicated Rates Natural, Intuitive, Adaptive User Experience role-based processdriven in context Composite application or view, that delivers services in the form of portlets , within a security rich environment, in the context of a business process Foundation for SOA

Case Study • $500 M CAT distributor • Problem/Pain: Vendor was changing customer facing applications and needed a portal approach to tie it all together • Project Overview: WS Portal to ERP • Project Benefits: Due to Productivity Editors, increasing sales on line, self service

Bringing Legacy to the Web • $300 M US Distributor of Conveyor Belts • Problem/Pain: Meeting Customer Demand for Access to Order Information • Project Overview: WS Portal to ERP • Project Benefits: Increased Orders, reduction in Customer Support Costs, Increased Sales of previously unused Inventory

Case Study • Recently acquired by Zurich Insurance- Client sells insurance to car dealerships. • Problem: manually scorecarding all brokers • Project Overview: Dashboard leveraging Websphere Portal to 15 -20 different databases • Project Benefits: Delivered $3 M to bottom line first 6 months. Sales dramatically improved due to projected revenue based upon Broker’s Portal.

• • Clear Purpose Clear, Reasonable Scope – Think Weeks instead of months Executive Support Identified Communities of Users Proper Technology Selection Simple to understand to use Concentrate Early Work on Nuts and Bolts: • Directory and User Services • Integration • Administration Keys for a Successful Project

§ § § End-users “get it”: Easy to use Integration “at the glass Portals Provide Single Sign-On: Login once & see it all A single point of personalized “One place to go” interaction Foundation for SOA with applications, content, processes Reduced Cost: easier training and deployment and people Portals provide a Context for a variety of important business systems & processes. Why Portals add Value

Q&A For Additional Information Contact: John Quirk at PSC Group jquirk@psclistens. com