John Gomez Information Manager Planning NHS Greater Glasgow

John Gomez Information Manager ( Planning ) NHS Greater Glasgow & Clyde

UNSCHEDULED CARE PROGRAMME IN NHSGGC • HUGE IMPROVEMENTS THROUGHOUT THE NHS BOARD IN TERMS OF PROCESSES WITHIN A&E • NHS BOARD MOVED FROM 81% COMPLIANCE IN APRIL 2006 TO 98% IN DECEMBER 2007 • USE OF INFORMATION / ANALYSIS PLAYED A BIG PART IN MOVING THINGS FORWARD

• GAINS IN PERFORMANCE HAVE BEEN ACHIEVED AGAINST UNDERLYING GROWTH TRENDS OF 3 -3. 5% PER ANNUM ACROSS THE NHS BOARD FOR BOTH NEW A&E ATTENDERS AND EMERGENCY INPATIENT ADMISSIONS • THIS IS NOT SUSTAINABLE IN THE LONG TERM • 3. 5% GROWTH PER ANNUM IN NHSGGC EQUATES TO AN EXTRA 306 NEW ATTENDERS PER WEEK

• DRIVE AT NHS BOARD LEVEL TO REFINE INFORMATION TO ALLOW US TO MANAGE SERVICE DEMAND • DEPARTMENTAL / DEMAND PROFILING • SUPPLEMENTING EXISTING ELECTRONIC DATA SYSTEMS

NHSGGC A&E SURVEY • PLAN TO CARRY OUT THE SURVEY IN SEPTEMBER / OCTOBER 2009 • WILL COVER APPROXIMATELY HALF OF THE DEPARTMENTS IN THE NHS BOARD AREA • SAMPLE SIZE WILL BE 10 -12 K PATIENTS

MAIN OBJECTIVES OF THE A&E SURVEY 1. To collect an enhanced dataset in terms of patients referral paths and reasons for referral 2. To identify more accurately the split between “ minor injury “ and “ minor illness “ in each of the departments. 3. To assess the attitudes of “frequent attenders” ( defined as 10 or more visits in the last year ) to services in A&E and the potential for alternative care pathways 4. To identify with greater accuracy the proportion of patients where the ingestion of alcohol and / or drugs has played a part in the injury / illness

NHSGGC A&E SURVEY - TIMESCALE FEB – MAR 2009 : FUNDING OBTAINED FROM SCOTTISH GOVERNMENT TO CARRY OUT THE SURVEY APR – JULY 2009 : OPERATIONAL PLANNING OF SURVEY EXERCISE SEPT – OCT 2009 : SURVEY CARRIED OUT OCT – DEC 2009 : DATA INPUT OF SURVEY RESULTS JAN – FEB 2010 : ANALYSIS AND REPORTING OF RESULTS