JK PUBLIC SERVICES GUARANTEE ACT 2011 Presentation by

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 Presentation by: Pankaj Magotra Additional Secretary, General Administration Department

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Objective: To provide for the delivery of public services to the people of the State within specified time limit

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Important Services covered: Ø Issuance of Land/Revenue extracts. Ø Issuance of Permanent Resident Certificate (PRC) Ø Issuance of Marriage Certificate. Ø Issuance of Category Certificates. Ø Issuance/Renewal of Ration Card. Ø Release of electricity/water connections. Ø Issuance/Renewal of Driving Licenses. Ø Registration of vehicles. Ø Issuance of Birth/Death certificates. Ø Issuance of No. C for Building Constructions. Ø Issuance of copy of First Information Reports (FIRs).

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Important Services covered (cont…): Ø CID Verification Reports for Passport/employment purposes. Ø Issuance of Disability/Medical Fitness Certificates. Ø Issuance of Post Mortem reports. Ø Issuance of Drug License for sale/manufacture. Ø Settlement of GPF refunds. Ø Issuance of Statutory Forms by Commercial Taxes Departments. Ø Issuance of No. Cs by the Pollution Control Board. Ø Provisional/Permanent registration of new Industrial Units.

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Rights under the Act: Ø Access to the public service within stipulated time in transparent manner; Ø Enforce accountability of the Designated Officers for any lapse/deficiency in service ; and Ø Avail compensation for non-providing or deficiency in service.

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Grievances Redressal Mechanism: Ø First Appellate Authority and Second Appellate Authority are designated/ notified in respect of each public service. Ø First Appellate Authority and the Second Appellate Authority enjoy the powers of a Civil Court while trying a suit under the Code of Civil Procedure in respect of: a) requiring the production and inspection of documents, b) issuing summons for hearing to the designated officer and to appellant.

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Grievances Redressal Mechanism(Contd…) Ø First Appeal can be filed within 30 days of rejection or expiry of specified time limit for the particular service. Ø First Appeal to be disposed off within 45 days of receipt. Ø First Appellate Authority to hear both appellant and the designated officer. Ø Second Appeal can be filed by aggrieved party within 60 days of disposal of First Appeal. Ø Second Appeal to be disposed off within 45 days of receipt.

• J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Penal Provisions Ø Only Second Appellate Authority is empowered to impose a fine. Ø Fine ranging from Rs. 250 to Rs. 5000 can be imposed on the First Appellate Authority or the Designated Officer for failure to discharge the duties under the act/rules. Ø Provision of compensation to the aggrieved person out of the fine imposed. Ø Disciplinary action can be taken against the Designated Officer or the First Appellate Authority in addition to the fine imposed.

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Salient features of the Public Services Guarantee Act: Ø Compulsory display of all relevant information related to the notified services at a prominent place of the office in Urdu and in English. Ø No application fee or fee for filing Appeal/Revision. Ø Each district has a Nodal Officer. Ø A total of eighty (80) services of thirteen (13) departments have been notified. Ø Six-monthly review of the services notified under the Act. Any service can be included or excluded.

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 • Salient features of the Public Services Guarantee Act (Contd): Ø The relevant information about the Public Services Guarantee Act and its Rules is available on the website of the General Administration Department (jkgad. nic. in) which also includes the check list of documents to be attached with the application for seeking services. Ø Widespread publicity at regular intervals through the print and electronic media. Ø Regular review of existing services for improving their delivery and reducing their time lines. Ø Establishment of the Public Service Management Cell in the General Administration Department headed by an officer of the level of Additional Secretary/Deputy Secretary.

• J&K PUBLIC SERVICES GUARANTEE ACT, 2011 Functions of Public Service Management Cell: Ø Monitoring the implementation of the Act; Ø Coordination with different departments; Ø Organizing capacity building programmes for Designated Officers/Appellate Authorities independently; Ø Acting as feedback centre, coordinating quarterly reviews; Ø Evolving mechanisms for third party monitoring; Ø Coordinating public awareness camps in districts through the Deputy Commissioners and giving wide publicity.

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 Comparison of the total number of services being provided by different States State Number of Services Kerala Around 750 Karnataka 731 Goa 497 Maharashtr 369 a NCT Delhi 361 Odisha 324 Chhatisgarh 260 Jharkhand 200 J&K 80

Numbers in Lacs 40 35 30 25 20 15 10 5 0 Service request Service disposal Pendency

Department-wise share/percentage of services being provided 1. 25% (Forest) 10% (Finance) 5% (FCS & CA) 8. 75% (H & ME) 15% (PDD) 3. 75% (PHE) 10% (Home) 2. 5% (PW, R&B) 2. 5% (Lab & Emp) 3. 75% (I&C) 8. 75 % (H&UDD) 6. 25% (Transport) 21. 25% (Revenue)

J&K PUBLIC SERVICES GUARANTEE ACT, 2011 Future Initiatives: Ø Incorporating tatkal services under the existing system on the pattern of Bihar. ØIncorporation of services centrally through Single Window System as per Madhya Pradesh model. Ø Expansion in the number of services under the Act.

Thank You