JCAD LACHS User Group Meeting Date 2017 Venue

JCAD LACHS User Group Meeting Date: 2017 Venue:

Points of order 2

Agenda • 10: 00 Tea & Coffee • 10: 30 JCAD - Company Matters & intro to today • 10: 50 LACHS 4 - Tips & Tricks and Common Support Qs • 11: 20 Tea / Coffee • 11: 40 GDPR discussion and our approach • 12: 00 MOJ Portal Demo • 12: 30 Lunch • • 13: 30 14: 45 15: 00 LACHS 5 – Progress, Roadmap & LACHS Home Working, AR, PA LACHSFNOL & Accident Reporting Q&A / AOB / TTFN Close 4

JCAD – Organisational Structure

Our focus 2015 /2016 2017 /2018 • Completion of MOJ Portal integration • Roll out of LACHS V 5 • Completion of LACHS 5 CLOUD • Expansion & internationalisation of CORE • Recruitment of Marketing Executive • Enlargement of development team • Start redevelopment of CORE • Completion of JCAD website development • Specifically with reference to risk & compliance • Develop new markets to grow business • Develop and test hosted solution for LACHS

Customer Satisfaction Survey Results Percentage of respondents who rated our services as ‘excellent’ or ‘good’ 2017 Quality of telephone support 87% Quality of email support 82% Speed of response 90% Training 63% Implementation of application/upgrades 74% How would you rate CORE? 80% How would you rate LACHS? 92% Would you recommend JCAD? 91% 7

Quotes • You should have an on line reference guide to assist JCAD system users • I've always found support from JCAD to be responsive and helpful. Special thanks to Kush Rahman for help in the past. • I usually get the problem I have solved by your staff the same day which is helpful • Very impressed with support – I had a big problem which Kush sorted really quickly! 8

New JCAD Clients • Unilver • SMD Ltd • Islamic Relief Worldwide • Central Bank of Armenia • Kent CC • West Sussex CC • N & NE Lincolnshire Councils • Leeds Bradford Airport • Peugeot Citroen Group • Hanover Housing Scotland • Gateshead Council • Surrey Council • Colt Technologies

What have the team been upto? • Damian – 7 triathlons, Moyleman off road marathon, Chichester half marathon • Adrian – Great South Run, Beachyhead Marathon, will be doing the London marathon 2018 • Tim – dance and jive competitions • Jackie – signed up for the London marathon 2018 • Simon Berry – Haslemere Dynamos FC • Phil – Wheatsheaf Pub FC • Catherine – will be performing with the dance company, Basingstoke tappers at the Haymarket Theatre in Basingstoke on the 17 th December http: //www. basingstoketappers. co. uk/index. php

Contact Information JC Applications Development Ltd Manor Barn Hawkley Rd Liss Hampshire GU 33 6 JS 01730 712020 www. jcad. co. uk 11