James A OBrien Introduction to Information Systems Eleventh

2 Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise Eleventh Edition James A. O’Brien Chapter 7 Electronic Business Systems Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition Chapter Objectives • Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners. • Enterprise resource planning • Customer relationship management • Enterprise application integration • Supply chain management • Groupware Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved. 3

James A. O’Brien Introduction to Information Systems Eleventh Edition The e-Business Application Architecture Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved. 4

James A. O’Brien Introduction to Information Systems Eleventh Edition Enterprise Resource Planning Integrated Production Logistics Planning Sales Customer/ Accounting Distribution, Employee and Finance Order Management Human Resources Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved. 5

James A. O’Brien Introduction to Information Systems Eleventh Edition Customer Relationship Management Retention Marketing and Loyalty Fulfillment Programs Sales Store Front Customer Cross-Sell and Field Up-Sell Customer Service Tele. Sales Service and Support Contact Management Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved. 6

James A. O’Brien Eleventh Edition Introduction to Information Systems Supply Chain Management Supply Chain Life Cycle SCM Functional Processes Commit Schedule Make Deliver Order Commitment Demand Planning Manufacturing Planning Advance Scheduling Transportation Planning Distribution Planning SCM Integrated Solution Irwin/Mc. Graw-Hill Internetworked Supply Chain Management Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved. 7

James A. O’Brien Introduction to Information Systems Eleventh Edition 8 Tools for Enterprise Collaboration System Electronic Communications Tools • E-Mail • Voice Mail, I Phone • Web Publishing • Faxing Irwin/Mc. Graw-Hill Electronic Conferencing Tools • Data Conferencing • Voice Conferencing • Videoconferencing • Discussion Forums • Electronic Meetings Collaborative Work Management Tools • Calendaring • Task and Project Mgt • Workflow Systems • Knowledge Mgt • Document Sharing Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition Functional Business Information Systems Marketing Production Operations Functional Business Systems Accounting Irwin/Mc. Graw-Hill Human Resource Management Finance Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved. 9

James A. O’Brien Introduction to Information Systems Eleventh Edition 10 Marketing Video Irwin/Mc. Graw-Hill

James A. O’Brien Introduction to Information Systems Eleventh Edition 11 Marketing Information Systems Interactive Marketing Sales Force Automation Market Research and Forecasting Irwin/Mc. Graw-Hill Customer Relationship Management Advertising and Promotions Sales Management Product Management Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition 12 Video – Interactive Marketing

James A. O’Brien Introduction to Information Systems Eleventh Edition 13 Targeted Marketing Context Demographic/ Psychographic Content Online Behavior Community Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition 14 Marketing – Video Example

James A. O’Brien Introduction to Information Systems Eleventh Edition 15 Marketing – School Bus

James A. O’Brien Eleventh Edition Introduction to Information Systems 16 Manufacturing Information Systems Intranet Computer Integrated Manufacturing Engineering Resource Execution Systems Planning Systems • Production Forecasting • Production Scheduling • Quality Control • Shop Floor • Scheduling • Machine Control • Process Control • Robotic Control Remote Worker • CAD • CAE • Computer. Aided Process Planning Supplier Extranet Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition 17 Human Resource Management -

James A. O’Brien Introduction to Information Systems Eleventh Edition 18 Human Resource Management Staffing Strategic Systems Tactical Systems • Manpower Planning • Labor Force Tracking • Labor Cost Analysis • Turnover Analysis • Recruitment Operational • Workforce Systems Planning Irwin/Mc. Graw-Hill Compensation Training & Administration Development • Succession • Contract planning costing • Performance • Salary forecast appraisal plans • Training effectiveness • Career matching • Compensation effectiveness • Benefits Analysis • Skill assessment • Performance evaluation • Payroll control • Benefits Administration Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition 19 Human Resource Management Irwin/Mc.

James A. O’Brien Introduction to Information Systems Eleventh Edition 20 Accounting Information Systems Irwin/Mc.

James A. O’Brien Introduction to Information Systems Eleventh Edition 21 Financial Information Systems Cash Management Irwin/Mc. Graw-Hill Investment Management Capital Budgeting Financial Planning Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition 22 Chapter Summary • The e-Business Application Architecture reflects the key e-business applications and their interrelationships. • Cross-functional enterprise applications cross the boundaries of traditional business functions. These systems focus on supporting integrated clusters of business processes. • Supply Chain Management relies on information technology and management practices to optimize information and product flows among the processes and business partners within the supply chain. Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition 23 Chapter Summary (cont) • A transaction processing system is an information system that processes data resulting from the occurrence of business transactions. • Traditional functional business systems support specific business functions including marketing, accounting, finance, production/operations, and human resource management. • Marketing information systems support traditional and e-commerce processes and management of the marketing function. Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.

James A. O’Brien Introduction to Information Systems Eleventh Edition 24 Chapter Summary (cont) • Computer-based manufacturing systems help a company simplify, automate, and integrate many of the activities needed to quickly produce high-quality products to meet changing customer demands. • Human resource information systems support human resource management in organizations. Irwin/Mc. Graw-Hill Copyright © 2002, The Mc. Graw-Hill Companies, Inc. All rights reserved.