Jabra Xpress 2 0 and Direct 2 0

Jabra Xpress 2. 0 and Direct 2. 0 Product Bulletin

Why Jabra Xpress 2. 0 & Direct 2. 0 • The Average user manages between 2 -6 audio devices for work Headsets and Speakerphones matter more than ever when you need to power productivity. • It can take up to 48 hours to troubleshoot end-user problems, negatively impacting adoption. There are high operational costs associated with handling a large pool of audio devices. • 90% of the world's data was generated in the last 2 years, but only 1% analyzed. Enterprise is searching for relevant real-time insight to upgrade productivity.

Introducing Jabra Xpress 2. 0 & Direct 2. 0 • Complete your offering to your customers. Offer a complete solution with worldclass headsets and speakerphones that are managed by world-class software. • Win new accounts with smart software. Jabra Xpress 2. 0 and Direct 2. 0 offer audio device management and smart analytics in an on-premises or cloud-based solution. • Be the trusted adviser for your customers. Jabra Xpress 2. 0 and Direct 2. 0 provide customers with data that powers better data-driven decisions alongside audio device management. • Boost your team's productivity with always-updated headsets. Control deployment, settings and firmware updates with intelligent audio device management - now available in two Jabra Xpress versions - on-premises and cloud-based. With Jabra Direct, offer end-users personalized headsets for increased adoption. • Solve agents' noise and call issues via smart analytics. Optimize performance based on background noise and headset usage analytics for each individual headset user. • Manage all colleagues’ headset operations free of charge. Supports all main operating systems and allows data storage in the cloud or on-premises, and with a high-degree of data protection.

Why did we create the ‘next generation’ headset management software? Jabra's ambition is to ensure that both IT and end-users of our headset and speakerphone solutions optimize their experience both when using our devices and when contacting IT for support. As our sound solutions become increasingly more powered by software, we have upgraded our headset management software in order to: 1) Deliver Jabra customers with the very best experience to increase enterprise and end-user productivity. 2) Provide Jabra customers with access to a cloud-based or an on premises version of Jabra Xpress based on their preference. The cloud-based version offers benefits such as faster implementation and securing that the enterprise is always working with the latest updated version with options for updating firmware and settings instantly. Additionally, the cloud version is accessible from anywhere via the Internet. 3) Support the new digital generation of Jabra sound solutions.

Benefits for users of Jabra enterprise software solutions • The next generation of Jabra’s enterprise software solutions extends the total experience of Jabra sound solutions beyond the hardware experience by adding the digital dimension. • Jabra Xpress 2. 0 and Direct 2. 0 work with all Jabra’s enterprise USB devices: USB corded, USB Wireless and Bluetooth headsets with a Link 360/370. For more details about specific product variants please see the datasheet for Xpress 2. 0 and Direct 2. 0. All devices supported by Xpress and Direct 1. 0 are also supported by the upgraded version.

Jabra Xpress 2. 0 benefits The purpose of Jabra Xpress 2. 0 is to upgrade business productivity with smart, secure and free headset management software by offering: • Cloud and on premises solutions with data storage capabilities. • More efficient updates for Jabra end-user device settings and firmware upgrades powered via instant updates instead of deploying new MSI-packages. • Optimized asset management with device serial numbers for all of the above mentioned Jabra devices and non-Jabra USB devices. • A user adoption overview of deployed devices for Jabra and non-Jabra devices. • Analytics of headset usage, background noise, simple speech analytics such as cross talk and silence, and many more elements. * • Support on both Windows and Mac OSx operating systems. • SOC II type 1 compliant to provide a high degree of data protection. • The highest degree of security for enterprise environments, as Xpress 2. 0 has been thoroughly tested by Jabra. *Headset dependent. Currently the Jabra Engage 50 offers all analytic elements.