IV Riding the Project Lifecycle riding the project

IV : Riding the Project Life-cycle • riding the project life-cycle – feedback – control • the information loop – continue with task – take corrective action - variances – revise objectives - variations • the rolling wave © Graham M Winch Riding the Project Life-cycle 1

The Generic Information Loop revise objectives set objectives take corrective action continue unchanged if performance meets objectives decide on action © Graham M Winch measure performance compare performance with objectives 2

% complete The Rolling Wave © Graham M Winch time now Riding the Project Life-cycle time 3

8 : Minimising Client Surprise You did well Bernardo, in lying to us about the expense involved in the work Pope Pius II to Bernardo Rossellino on a 500% overrun on his cathedral and papal palace at Pienza. © Graham M Winch Riding the Project Life-cycle 4

The Project Life-Cycle • • the life-cycle and the facilities feedback loop the gap analysis approach what do we mean by project success? the nature of information flows in problemsolving • gating the process • process representation © Graham M Winch Riding the Project Life-cycle 5

Project Life-Cycle and Facilities Feedback • the construction process and the constructed product • the facility in use • the feedback into design • the facilities feedback loop © Graham M Winch Riding the Project Life-cycle 6

The Symbiosis of Project and Facility Management project management facility management designer briefing facility definition & description contractor © Graham M Winch exploitation client execution user feedback Riding the Project Life-cycle 7

The Gap Analysis Approach • the features of service transactions – intangible – heterogeneous – inseperable • • gaps in perception the line of visibility the gap analysis model the Glaxo case © Graham M Winch Riding the Project Life-cycle 8

Gaps in Perception • • • problem briefing problem design problem planning problem execution problem project performance gap © Graham M Winch outcome • • • brief complete definition complete description completed facility client surprise Riding the Project Life-cycle 9

The Gap Analysis Approach project coalition members client’s brief complete definition of the facility complete description of the facility client completed facility client’s requirements briefing problem design problem © Graham M Winch planning problem execution problem project performance gap line of visibility

project coalition members control documents; statement of criteria basis of design project quality plan; concept review; design adequacy review project quality plan, final package scope review, pre -issue review client ABC procedures, project quality plan, trade contractors’ QA, inspection and test scientific objectives; design and construction objectives briefing problem design problem © Graham M Winch planning problem project execution performance problem gap line of visibility 11

What do We Mean by Project Success? • • appropriate intention predictability of realisation minimisation of client surprise defining project success – project and process integrity © Graham M Winch Riding the Project Life-cycle 12

Product and Process Integrity appropriate intention quality of conception product integrity quality of specification quality of realisation programme / schedule predictability of realisation conformance © Graham M Winch Riding the Project Life-cycle process integrity budget 13

The Nature of Information Flows in Problem Solving • perspective – divergent – convergent • flow – – © Graham M Winch pooled sequential reciprocal iterative Riding the Project Life-cycle 14

Four Types of Information Processing pooled sequential reciprocal iterative © Graham M Winch 15

Gating the Process • the role of stage gates – design and progress reviews • the who, what, when questions – who should be involved? – what criteria should be applied? – when should they take place? • the “pass” answers – the project is still on course to deliver the mission – the process is well managed – the subsequent tasks are well defined © Graham M Winch Riding the Project Life-cycle 16

Process Representation • process maps – what is • process protocols – what ought to be • Plans of Work (missions) as protocols • business process redesign – the Process Protocol © Graham M Winch Riding the Project Life-cycle 17