IUG 2006 Troubleshooting Holds IUG 2006 Troubleshooting Holds

IUG 2006 Troubleshooting Holds IUG 2006 - Troubleshooting Holds

Who we are • Madeleine Bombeld Assistant University Librarian Coordinating Access & Delivery Services University of North Carolina Wilmington bombeldm@uncw. edu • Dan Pfohl Associate University Librarian for Computing Services University of North Carolina Wilmington pfohld@uncw. edu IUG 2006 - Troubleshooting Holds

What we are going to do: Describe our process of troubleshooting Holds Show examples to demonstrate the process Field questions IUG 2006 - Troubleshooting Holds

System Pieces Circulation Options WWWOPTIONS Loan Rule Selection Table Pickup Location Table Manager-Controlled Options Request Rule File Loan Rules Patron Block Table Locations Served Table IUG 2006 - Troubleshooting Holds

Detective Work Describe as simply as possible: Who, What, Where, When Research: Manual, CSDirect, Listserv IUG 2006 - Troubleshooting Holds

Problems Placing Holds Distance Education Students Curriculum Materials Center IUG 2006 - Troubleshooting Holds

Bib-Level vs. Item-Level Holds Bib-level hold = Title-level hold Item-level hold = specific volume or copy hold IUG 2006 - Troubleshooting Holds

Item-Level Hold Problems Holds on missing or damaged items linger. IUG 2006 - Troubleshooting Holds

Bib-Level Hold Problems Bib holds placed, hold never filled. System conversion of item-level hold to bib-level hold. IUG 2006 - Troubleshooting Holds

Hold Delivery/Pickup Problems Wrong pickup location IUG 2006 - Troubleshooting Holds

Summary State the problem as simply as possible Reproduce problem Verify the system options Identify the problem Make adjustments Test the solution IUG 2006 - Troubleshooting Holds

When all the parts are in place - IUG 2006 - Troubleshooting Holds

IUG 2006 - Troubleshooting Holds