ITIL Foundation ITIL ITIL EXPERT Certification ITIL Manager
- Slides: 23
“ ” איך ניגשים למבחן הסמכה ? ITIL Foundation ® בני קמין מנכ"ל ITIL יועץ בכיר ליישום מתודת ITIL ® EXPERT Certification ITIL ® Manager Certification 12: 17: 39 PM ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.
כך נראית : תעודת ההסמכה “ ” ITIL Foundation Certification ® 2
? איך נראה המבחן : § דוגמה לשאלה של המבחן § Which of the following is NOT an example of a service request? a) A user calls the Service Desk to order a toner cartridge b) A user calls the Service Desk because they would like to change the functionality of an application c) A manager submits a request for a new employee to be given access to an application d) A user logs on to an internal website to download a licensed copy of software from a list of approved options 12: 17: 46 PM I-til Consulting ( לחברת 2017) © כל הזכויות שמורות 8
? איך נראה המבחן : § דוגמה לשאלה של המבחן § Which of the following is NOT an example of a service Service Request- ולא כ Change Mgmt. הפעילות הזו מתבצעת בתהליך request? a) A user calls the Service Desk to order a toner cartridge b) A user calls the Service Desk because they would like to change the functionality of an application c) A manager submits a request for a new employee to be given access to an application d) A user logs on to an internal website to download a licensed copy of software from a list of approved options 12: 17: 48 PM I-til Consulting ( לחברת 2017) © כל הזכויות שמורות 9
: People. Cert ההרשמה לאתר לבחינות People. Cert גשו לאתר. 1 www. People. Cert. org : ברשת Certifications : בחרו. 2 12: 17: 49 PM I-til Consulting ( לחברת 2017) © כל הזכויות שמורות 13
: People. Cert ההרשמה לאתר IT Governance & Service Management בחרו. 3 12: 17: 50 PM I-til Consulting ( לחברת 2017) © כל הזכויות שמורות 14
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