ITEXPO EAST 2009 AlcatelLucent 1 All Rights Reserved

ITEXPO EAST 2009 Alcatel-Lucent 1 All Rights Reserved © Alcatel-Lucent 2009

Alcatel-Lucent Enterprise Products Group overview • Led by Tom Burns, Enterprise Business Group CEO Offer Market positions § Contact centers § #1 in contact center software, 100 million customer interactions managed every day § Data networking § #2 in contact center agent positions § IP telephony (Gartner Dataquest) § Mobility § #1 in Western Europe enterprise telephony § Performance management § Process integration § Security Research Group, Feb. 2008) § #1 in IP address management software (IDC, 2007) § 16. 4 million Ethernet ports shipped overall through 2007 (Dell’Oro Group) § Unified communications World leader in the competitive transformation of enterprise and government customers to a more dynamic communications infrastructure More than 260, 000 customers worldwide 2 (Synergy All Rights Reserved © Alcatel-Lucent 2009

Overview: Peter Anderholm Sr. Director of Unified Communications for Alcatel-Lucent -- responsible for defining and delivering communications software solutions for large to medium enterprise, SMB, and service provider markets. 20 years of industry experience -- management positions in product development, business development, and marketing. -- Unisys, Picture. Tel Corporation, Video. Server, and Engage Media/Engage Software. 3 All Rights Reserved © Alcatel-Lucent 2009

Omni. Touch 8400 Instant Communications Suite Omni. PCX Enterprise Communications Server Telephony, Messaging, Fax, One Number, Mobility, XML WS, Presence Conferencing, Collaboration, Presence LDAP directories Other PBX, softswitch Secure pipes My Instant Communicator client 4 Voicemail & Email servers All Rights Reserved © Alcatel-Lucent 2009