ITES is defined as outsourcing of processes that
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ITES is defined as outsourcing of processes that can be enabled with IT and covers diverse areas like Finance, HR, Administration, health care and telecommunication etc
ITES “ Out sourcing in the broadest sense of a term l ITES is model growing leaps and bound globally and transparently assuring max money-value. l
ITES The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India. l Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services. l
Nasscom has identified the spectrum Customer Interaction services including call centers, l Back office operations/revenue accounting, data entry, data conversion including finance and accounting and HR services, l Transcription/Translation services l
Nasscom has identified the spectrum Content development/animation/engineering and design l Other services including remote education, data search, market research, network consultancy and management as IT enabled services. l
Customer Interaction Services Contact center that are service facilities with adequate telecom infrastructure, l trained consultants, l access to requisite databases, l Internet and other online information infrastructure to provide information l support to customers round the clock, year round. l
CUSTOMER RELATED SUPPORT Customer related support in areas such as marketing, l selling, information dispensing, l advice, technical, etc. is provided. l
ITES include the following Back office operations l Call Centers l Content Development / Animation l Data Processing l Engineering and Design l Geographic Information System Services l Human Resource Services l Insurance Claim Processing l
ITES include the following Legal Databases l Medical Transcription l Payroll l Remote Maintenance l Revenue Accounting l Support Centers l Web site services l
Challenges in ITES business Qualified manpower l Quality manpower l Trained manpower l Man power retention- biggest challenge l
ITES Resource Challenge Mind set about the industry l Mind set about the work culture l Mind set about the career prospects l
ITES Challenge Voice based outbound caliber required soft skills l Required volumes to cater college focus on soft skills/ personality development l Growing IT flavor among students l
ITES career opportunity No barriers of any technical (subject) skills l No barrier of any prior experience l Job immediately on completion of degree l General soft skills is only the requisite l General advantage of being in ITES job including smart start up pay packs l
Advantage of ITES career All rounder develop of personality l Transformation from ability to speak in English to Ability to think in English l Good work culture, good climate l Fast track movements in career ladder or longevity of stay in ITES jobs l
Advantage of ITES career Prospects of switching over to day-shifts l Careers switch- over to IT not possible l Career growth to blue-chip l Global reach, relation ship l Global standard of functioning l Unlimited prospects of domain knowledge in a variety of verticals l
- It is defined as outsourcing process that can be enabled by
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