ITD Technology Inventory Help Desk Support Levels Level

ITD Technology Inventory

Help Desk Support Levels Level One Desktop and Printer problems Connectivity/Permission issues Computer Technician (call or site visit) Level Two Persistent Problems beyond level one service Network outages, complex system problems Senior Computer Technician, expanded knowledge Level Three Complex Problems involving multiple disciplines Complex Internet Protocols VPN/Inter Company Connectivity Senior Network Analyst, high level of knowledge

New Technologies Added FY 2006 FY 2007 Fy 2008 FY 2009 - Planned Applications ADP Payroll Chameleon Software/Server – TJO City Website City Clerk automation Outlook Contract Scanning 3 servers for Munis Election System online polling results Munis Integrated Financial System Kelley and Ryan via internet in Collectors Trash Billing Online City ordinances COSInfo employee web site high speed servers for the City Website Intellisync Server for Treo Cell Phone Email § IAS Assessor Software MUNIS RE/PP/Excise. Tax Munis Work Orders Munis Police Extra Duty Connect-CTY Pool Registration and wireless management GIS Treasurer/Collector automation Oracle Data Base Server City Directory § § § § ADP Reconfiguration ADP E-Time Implementation 311 Call Center Permit System Law Division case management software Munis General Billing Mainframe elimination Munis Contracts and Bids Munis release 6. 3 Crystal reports Online employment application Capital project System Time clock rollout Phone system for 311 Infrastructure § § Mainframe Outlook Expansion Windows Update Server Tape Library for automated backups High Speed Xerox Printer Storage Array for cheaper, faster electronic storage Barracuda Spam filter Goodlife Center fiber network Iprism web Filter § § Redesigned Data network City Surveillance cameras Computer Room backup power Internet Firewall DPW Training Center Windows Update server 2 nd Internet Connection for enhanced speed Fiber in City Hall for speed Disaster Recovery Sonitrol Buildingl Security Access control Centralized cell Phone Management Virtualization Technology to provide better service for less cost Fire Department upgrade Ricoh Copier networking § § Disable and remove mainframe Spring. NET Fiber Network Voice over IP Phone System expanded virtualization capacity

Base Software Applications Inventory FY 2006 FY 2007 §ADP Payroll Chameleon Software/Server – TJO City Website City Clerk automation Outlook Contract Scanning 3 servers for Munis §Mapper §Mainframe § excel §access §Election System online polling results Munis Integrated Financial System Kelley and Ryan via internet in Collectors Trash Billing Online City ordinances COSInfo employee web site Email ADP Payroll Chameleon Software/Server – TJO City Website Outlook Contract Scanning 3 servers for Munis §Mapper §Mainframe § excel §access FY 2008 FY 2009 §IAS Assessor Software MUNIS RE/PP/Excise. Tax Munis Work Orders Munis Police Extra Duty Connect-CTY Pool Registration and management GIS Oracle Server Election System - online polling results Munis Integrated Financial System Trash Billing Online City ordinances COSInfo employee web site §ADP Reconfiguration §ADP E-Time Implementation § 311 Call Center §Permit System §Law Division case management software §Munis General Billing §Mainframe elimination §Munis Contracts and Bids §Crystal reports §Online employment application §Capital project System §Phone system for 311 IAS Assessor Software MUNIS Connect-CTY Pool Registration and management GIS Election System online polling results Trash Billing COSInfo employee web site ADP Payroll City Website Outlook Contract Scanning excel §access ADP Payroll Chameleon Software/Server – TJO City Website Outlook Contract Scanning §excel §access

FY 2006 Base Infrastructure Technology Inventory §Outlook Expansion Windows Update Server Tape Library §High Speed Xerox Printer §Storage Array §Barracuda Spam filter Goodlife Center fiber network Iprism web Filter §Mainframe §Internet § 350 PCs § 482 Email accounts FY 2007 FY 2008 FY 2009 Redesigned Data network City Surveillance cameras Computer Room backup power Internet Firewall DPW Training Center §Windows Update server § 2 nd Internet Connection for enhanced speed Fiber in City Hall for speed Disaster Recovery §Windows Update Server Tape Library §High Speed Xerox Printer §Storage Array § Barracuda Spam filter §Goodlife Center fiber §Iprism web Filter §Mainframe § Intranet §Internet § 488 PCs § 991 Email Accounts Sonitrol Buildingl Security Access control Centralized cell Phone Management Virtualization to provide better service for less cost Fire Department upgrade Ricoh Copier networking City Surveillance cameras Internet Firewall DPW Training Center §Windows Update server § 2 nd Internet Connection for enhanced speed § Fiber in city hall Disaster Recovery Tape Library §High Speed Printer §Storage Array § Barracuda Spam filter §Goodlife Center fiber §Iprism web Filter § Intranet §Internet § 569 PCs § 1177 Email accounts §Disable and remove mainframe § Reconfigure computer room for servers §Spring. NET Fiber Network §Voice over IP §expanded virtualization capacity Sonitrol Buildingl Security Fire Department upgrade Ricoh Copier networking City Surveillance cameras Internet Firewall DPW Training Center §Windows Update server § 2 nd Internet Connection for enhanced speed Disaster Recovery Tape Library §High Speed Printer §Storage Array § Barracuda Spam filter §Goodlife Center fiber §Iprism web Filter § 638 PCs § Intranet §Internet § >1200 Email Accounts

User Desktop Layer Provision New computers, Printers Departmental Shared Printers Desktop Software Installation (MS Office) Application Installations (MUNIS/ADP Java) Computer/Memory/Disk Upgrades Telephones (Centrex, VOIP, Call Center S/W) Network Layer Wiring (Cat-3, Cat-5 Cat-6) LAN – Copper, Fiber WAN – Inter Building Spring. Net Application Layer Application Servers, Data Storage, Backup Plan Virtualization End User Equipment Required Infrastructure Layer Firewalls/VPN Internet Access (Security, Email and Content filters) Domain Management (Active Directory, DNS) File and Print Servers Storage Area Network (SAN) Data backup – Automated Tape System High Speed Printing Core Network Components (Routers/Switches) Microsoft Update Server Wiring / Power / UPS / HVAC Management Disciplines Help Desk/Service Requests User Administration – Email, File Sharing, MUNIS, IAS, ADP) Capacity and Performance Management Change Management Bandwidth Management Technical Planning – Project Related Technical Planning – Core Infrastructure Recovery Management