IT Support Services Jon Steggles IT Support Services

IT Support Services Jon Steggles

IT Support Services Helpdesk Desktop Support Lifecycle Management User Administration Operations Bridge 2

IT Support Services Self Service Portal • • Link from the IT intranet Type ‘askit’ into a browser 3

IT Support Services IT Intranet http: //intranet 6. open. ac. uk/it/main/ IT Induction http: //intranet 6. open. ac. uk/it/main/it-induction-page 4

IT Support Services IT Helpdesk • • 01908 (6) 54321 Hours: 8. 00 am – 5. 30 pm Monday – Thursday 8. 00 am – 5. 00 pm Fridays 5

IT Support Services Software • • • AMOS Arc. GIS NVivo SPSS Corel. Draw Corel PDF Fusion 6

IT Support Services Desktop Support • • End to end support for all desktop technologies • PC’s & peripherals • Printers • Mobile device • Tablets Resolution of hardware and software issues Short term equipment loans Support for large events 7

IT Support Services Lifecycle Management • • IT Procurement Catalogue • Software • Hardware • Non-catalogue All requests to be made through supervisor Recycling Equipment 8

IT Support Services PC Estate • • Optimised Windows 7 Desktop Office 2013 All core applications required by staff Improved security Central data storage Centrally managed O/S and software Semi-autonomous and autonomous options 9

IT Support Services Operations Bridge • • Support, Monitoring and Management of Core Services IT Systems Infrastructure User Admin • • Birth to death for user accounts and Access permissions 10

IT Support Services Faculty Contact Social Sciences Faculty of Educations and Language Studies (FELS) Faculty of Business and Law (FBL) Knowledge Media Institute (KMi) Institute of Educational Technology (IET) CREET Faculty of Arts Faculty of Health and Social Care (HSC) Sandra Meakins Anne Foward Debby Hing Ortenz Rose Anne Foward Anne Ford Claire Norman 11

IT Support Services Faculty Contact Faculty of Science • Environment, Earth and Eco-systems • Department of Physical Sciences • Life, Health and Chemical Sciences Faculty of Mathematics, Computing and Technology (MCT) Helen Payne Louise Hobbs Alex Beazleigh Maria Scott 12

IT Support Services Data Storage 13