IT Project Management Disaster Recovery Risk Mitigation Friday

IT Project Management: Disaster Recovery & Risk Mitigation Friday, October 17 th, 2003 Philip K. Kuruvilla & Rachna Juneja ECMM 6000: CEP

Agenda What is PM? Approach Management Planning Cycle What is PRM? Why is it important? 1. 2. 3. Business sense Operations Risk Mitigation Case: Blackout in the Northeast Summary: Case in point References

What is Project Management (PM)? Approach Systems Theories Management Planning Cycle Plan Execute Measure Analyze Adjust

What is Project Risk Management (PRM)? Risk: The possibility of loss or injury Risk Management is an investment Costs < Benefits Processes Planning Identification Analysis Quantitative Response Planning Qualitative Monitoring & Control

Communication… Understand Visible to all project members Apply attention Ongoing dialog between manager and project team

How are PM & PRM related? Part of Project Management Plan Identifies & quantifies Mitigation tool Anticipate therefore avoid or be ready CMM KPA - Level 3 CMM Levels

Managing Risk today is not what it used to be…Why not? Emerging risks of e-Business Increasing need for knowledge of local laws Evolution of trading markets Pervasive nature of IT Higher accountability standards Complexity of regulatory environments Shortage of skilled personnel

SWOT Analysis Strengths Protection Proactive Contingency planning Better prepared Weaknesses Cost of Quality overheads Benefits not tangible ROI? Opportunities & Threats • Regulatory

Case: Blackout in the Northeast What happened Blackout Why did it happen? TBD: remains largely a case of cause unknown Computing infrastructure Could it have been avoided? Yes!

Blackout… Could it have been avoided? PRM!! Murphy’s law - “if everything seems to be going well, you obviously don’t know what’s going on …. . ” 1998 San Francisco blackout Lack of IT infrastructure Communication Industry lag Information flow & sharing

Case in Point Aug. 14 th blackout launched transmission reliability & investment to the top of the agenda throughout N. A. First Energy Corp. Aggregation of data from legacy apps Harmonizing standards among transmission operators N. A. companies may increase IT spending

Summary Companies need to better integrate their risk & value management processes at all levels of management Hope for the best, prepare for the worst

Thank you!

For more information: http: //www. sei. cmu. edu/pub/documents/97. reports/pdf/97 hb 002. p df http: //www. pwcglobal. com/extweb/New. Co. Lth. nsf/0/4 D 208281387 2 E 04285256 D 4 E 00720 AB 8? Open. Document http: //itmanagement. earthweb. com/it_res/print. php/3085471 http: //www. canadianinstitute. com/pdf/165 B 04 -TOR. pdf http: //www. itworldcanada. com/index. cfm? highlight_keywords=blac kout&ci_id=47014 http: //www. pwcglobal. com/Extweb/service. nsf/docid/015130 A 8529 BBB 3 C 85256 A 7 A 00462 BAC http: //www. deloitte. com/dtt/section_node/0, 2332, sid%253 D 3489, 00. html