IT Operations Management in Banks Operations IT Operations
IT & Operations Management in Banks
Operations IT & Operations CEO IT & Operations in Banks Operations IT
Physical Security Facility Operations Performance Management Process IT Domains IT & Operations
Domain Responsibilities Process Physical Security Facility Operations Performance Management Processes IT IT & Operations • Process Modelling • Business Process Management • Business Process Change Management • Process & Procedures Documentation • Process Improvement Projects • Organizational Fitness • Information Portal Management
Domain Responsibilities Performance Management Physical Security Facility Operations Performance Management Processes IT IT & Operations • Budgeting • Cost Allocation • Procurement Policies & Rules • Contract Management • SLA Management
Domain Responsibilities Operations Physical Security Facility Operations Performance Management Processes IT IT & Operations • Trade Finance products • Industrialized Credit products • Treasury products • Domestic payments, International payments, • Cheque & Cash • Salary payments, utility payments • Card Operations • ATM, POS & Web Kiosk Monitoring & Maintenance • Fraud Management • Customer Complaint & Request Management
Domain Responsibilities Facility • Construction & Premises • Real Estate • Architectural Design, Implementation & Monitoring • Buildings’ Technical Infrastructure Physical Security Facility Operations Performance Management Processes IT IT & Operations • Procurement & General Services • Archiving • Procurement & Management on • Catering • Shuttle • Cleaning • Stationary & Preprinted Forms • Corporate Cars • CIT
Domain Responsibilities Physical Security • Coordination of Preventive security measures • Guarding Services ( At least one security guard at each branch) Physical Security Facility Operations Performance Management Processes IT IT & Operations • CCTV Surveillance • Maintenance of Emergency and Evacuation plans of all premises • Alarm Systems
Governance Body Frequency IT & Operations Steering Committee 1 / Month IT & Operations Management Committee 1 / Month Technology Management Committee 1 / Month IT Information Security Committee 1 / Month IT Quality Governance Board 3 / Month Xxxxxxxx
IT & Operations Figures (Yearly) Staff Depreciation Opex Total Year 2009 Year 2010 Year 2011 Budget 2011 XXX XXX
IT & Operations Figures (Monthly)
IT & Operations FTE Figures (Monthly)
IT Overview IT Organization & Governance Performance Management Security Technology & Operations Plan IT Measure IT Secure IT Do IT
Organization & Governance Strategic Planning Organizational Structure Management Activities
Strategic Planning Where it all begins … Vision Strategies Values Roadmap
Organizational Structure Organization & Bodies HR & Career Management Organizational Fitness
Management Activities Visibility Alignability Accountability
Management Activities Continuity Service Demand Change & Configuration Vendor & Partner Performance and Capacity Risk Compliance, Procedures and Documents Quality
Technical Architecture Layer 1 2 3 Development Java Platform . Net Presentation Layer Internet Explorer Google Chrome Security Layer Sun Directory Application Platform Appl A Appl B Application Server MS IIS Weblogic DBMS Oracle IBM DB 2 MS SQL Server Operating System Linux Unix Windows 4 Channels Branch Internet ATM Appl C Appl D POS Xxxxxxx Xxxxxx
Functional Architecture EXTERNAL PARTIES C U S T O M E R Branch Banking C H A N N E L S xxxxxxx Self Banking xxxxxxx P R O D U C T S Cards Deposit D A T A Basel II Customer Contract Scoring Appraisals W A R E H O U S E S Profitability OPERATIONS Financials & Reporting Accounting Regularity Reporting Output Generation Fees & Charges Clearing & Settlement CIF Electronic Data Transfer R E F E R E N T I A L S
IT Sucess Criteria
IT Requests The number of new requests vs the number of Requests Completed by months
IT Requests # of Ongoing Requests cover all phases (Awaiting BU Approval, Awaiting BU Info or In Analysis, In Dvlp, In UAT)
The 2010 Gartner CIO Survey Ali KIRVAL - Bilgi Üniversitesi
The 2010 Gartner CIO Survey results Source : The 2010 Gartner CIO Agenda
The economy places a premium on productivity Source : The 2010 Gartner CIO Agenda
CIOs will lead today and reposition IT for the future Source : The 2010 Gartner CIO Agenda
End User Predictions for 2010 § By 2012, 20% of businesses will own no IT assets. § By 2012, Facebook will become the hub for social networks integration and Web socialization. § By 2014, most IT business cases will include carbon remediation costs. § Internet marketing will be regulated by 2015, controlling more than $250 billion in Internet marketing spending worldwide. § By 2014, more than three billion of the world’s adult population will be able to transact electronically via mobile and Internet technology. § By 2015, context will be as influential to mobile consumer services and relationships as search engines are to the Web. § By 2013, mobile phones will overtake PCs as the most common Web access device worldwide. Source : Gartner’s Predicts 2010
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