IT Management Suite 7 ITMS Understanding Product Offerings

IT Management Suite 7 (ITMS) Understanding Product Offerings & Features Neil Peckham Senior Principle Systems Engineer – End Point Management Presentation Identifier Goes Here 1

Altiris 6. x Based Suites CLIENT MANAGEMENT SUITE SERVER MANAGEMENT SUITE SERVICE & ASSET MANAGEMENT SUITE TOTAL MANAGEMENT SUITE LEVEL 1 Client Management Suite – All levels Application Management Solution Application Metering Solution Server Management Suite – All levels Application Metering Solution Deployment Solution Inventory Solution for Clients Carbon Copy Solution Inventory Solution for Servers Service & Asset Management Suite – Levels 2 and 3* Deployment Solution Patch Management Solution Wise Package Studio–Suite** Inventory Solution for Clients Software Delivery Solution Handheld Management Suite Patch Management Solution Wise Toolkit (Handheld Security Solution not included) Deployment Solution for Network Devices Software Delivery Solution Inventory Solution for Network Devices Wise Toolkit LEVEL 2 Real-Time System Manager Recovery Solution for Servers Asset Management Solution Software Virtualization Solution Real-Time System Manager Barcode Solution Wise Package Studio Pro* CMDB Solution *1 User/1000 Node Ratio Applies Connector Solution LEVEL 3 Recovery Solution for Clients Monitor Solution for Servers Helpdesk Solution * 1 Concurrent User/600 TMS Node Ratio Applies for Asset Management Solution and CMDB Solution * 1 Device/600 TMS Node Ratio Applies for Barcode Solution * 1 Concurrent User/100 TMS Node Ratio Applies for Helpdesk Solution ** 1 User/500 TMS Node Ratio Applies for Wise Package Studio - Suite Carbon Copy Solution* Real-Time System Manager* *600 Node Licenses/1 Concurrent User Ratio Applies 2

Understanding the Conversion from Client Management Suite 6. x to 7. 0 CLIENT MANAGEMENT SUITE 6. x (all levels) CLIENT MANAGEMENT SUITE 7. 0 (no levels) Deployment Solution Inventory Solution (includes Inventory Solution for Network Devices) Application Metering Solution Software Management Solution Software Delivery Solution (includes the Software Virtualization 2. 1 Agent only, Admin and Control Panel applet not included) Application Management Solution Software Virtualization Wise Toolkit Patch Management Solution pc. Anywhere Solution Carbon Copy Solution Real–Time System Manager Wise Package Studio–Pro Purchase Separately Recovery Solution for Clients Purchase Backup. Exec System Recovery – Desktop Edition Out of Band Management 3

Understanding the Conversion from Server Management Suite 6. x to 7. 0 SERVER MANAGEMENT SUITE 6. x (all levels) SERVER MANAGEMENT SUITE 7. 0 (no levels) Deployment Solution Inventory Solution Pack for Servers Inventory Solution for Network Devices Software Delivery Solution Software Management Solution Application Management Solution Wise Toolkit Patch Management Solution Real–Time System Manager Real-Time System Manager Monitor Solution Recovery Solution for Servers Monitor Solution Purchase Backup Exec System Recovery – Server Edition 4

Understanding the Conversion from Asset Management Suite 6. x to 7. 0 ASSET MANAGEMENT SUITE 6. x (all levels) Inventory Solution ASSET MANAGEMENT SUITE 7. 0 (no levels) Purchase separately Application Metering Solution Asset Management Solution CMDB Solution Barcode Solution Connector Solution Free with Symantec Management Platform Service. Desk Purchase separately Real Time System Manager Solution Available in CMS/SMS Only Carbon Copy Solution Purchase separately 5

Understanding the Conversion from Total Management Suite 6. x to IT Management Suite 7. 0 TOTAL MANAGEMENT SUITE 6. x IT MANAGEMENT SUITE 7. 0 Client Management Suite – All levels Client Management Suite Server Management Suite – All levels Server Management Suite Asset Management Suite Service & Asset Management Suite – Levels 2 and 3 Symantec Service Desk Wise Package Studio – Suite Wise Package Studio–Suite Handheld Management Suite (Handheld Security Solution not included) Presentation Identifier Goes Here Purchase Symantec Mobile Management Symantec Workflow 6

Altiris 7. 0 Based Suites and Standalone Products IT MANAGEMENT SUITE 7. 0 (Replaces Total Management Suite) Client Management Suite Asset Management Suite licenses are issued as a ratio of 1 license per Asset Management Suite component for Server Management Suite Symantec Service. Desk licenses are issued as a single base license (5 Analyst Licenses). If the order exceeds 500 IT Asset Management Suite Symantec Service. Desk Symantec Workflow every 600 licenses of IT Management Suite ordered. Management Suite licenses, then additional Service. Desk licenses are issued as a ratio of 1 analyst license for every additional 100 licenses of IT Management Suite ordered. Symantec Workflow is issued as a single business entity license. Wise Package Studio – Suite licenses are issued as a ratio of 1 per user license for every 500 licenses of IT Management Suite ordered Wise Package Studio - Suite CLIENT MANAGEMENT SUITE 7. 0 SERVER MANAGEMENT SUITE 7. 0 ASSET MANAGEMENT SUITE 7. 0 STANDALONE SOLUTIONS Deployment Solution Asset Management Solution Symantec Service. Desk Inventory Solution CMDB Solution Symantec Workflow Software Management Solution Inventory Solution Pack for Servers Barcode Solution Symantec Mobile Management Patch Management Solution Software Management Solution Altiris IT Analytics Packs pc. Anywhere Solution Patch Management Solution Altiris Deployment Solution Real–Time System Manager Real-Time System Manager Wise Package Studio Out of Band Management Monitor Solution 7

Platform Notification Server Mobile Support Security Symantec Workflow AMS Application Streaming Integrated Workflow Technology Wise Package Studio Service Desk Customizable DB CMS / SMS Barcode Support Asset Management Agent Monitor Imaging Power Remote Patch Software Inventory Symantec Management Platform: Management through True Integration Altiris IT Management Suite Add-On

Key Deployment Solution 7 Capabilities One-Touch Initial Deployment (Bootable Media) Zero-Touch Redeployment (Automation Folder) Deployment/Imaging Jobs & Tasks Scripting / Tokens System Configurations Personality Migration Multicast Imaging Image Backup and Restore Remote Control Inventory Zero Touch initial Deployment (PXE) Scripted OS Install Server Deployments, ILO / DRAC Linux VMware Integration Blade/Rack Enclosure View OEM-Specific Capabilities Data Sharing: Computers, Jobs, System Configurations, Security Integrated Replication: Images, Packages Reports Task Status Branching Logic inside Jobs Global Security Settings, More Granularity Dynamic Groups Extensibility to Patch, Asset, Software Mgt, etc. Consolidation: CMDB, Console, Agent, Install DS 6. 9 DS 7. 0 DS 7. 1

Intelligent Software Management Software Catalog Smart Discovery Software Library Commercial Software Data Manual Additions Conflicts Dependency Package Studio™ Altiris Asset Management Suite 7. 0 Updates Supersedes 13

Software License Management In Asset Management Suite 7. 0 Software License Software Product Software Component Software Product Version 1. 0 Software Purchase Altiris Asset Management Suite 7. 0 14

Features of Asset Management 7 § Improved User Interfaces § New Software Resource Model : § Automated matching of installed software against Vendor Packaging § New reports and analysis of software license investments and usage § Supports new NS 7 security and scoping model § New HTML based help system § New Workflows § Ownership Audit § Lease Termination § Purchase Request CMDB 7 § Improved User Interfaces § User configurable resource edit page § New portal pages § Task Server Integration § New reports § Supports new NS 7 security and scoping model § New HTML based help system § Improved Resource Association Diagram § Custom Organizational Hierarchy 16

Features of Asset Management 7 § Continue improvement of user interfaces and edit page § New Software License types § Potential new workflows • Creating a new resource type • Retirement/Disposal of assets • Procurement/Receiving • Equipment check-out/in • IMAC (install, move, add, change) – for example change ownership/location of asset(s) • Software Management. Tie to software intelligent delivery/harvest as well as software portal • Software Maintenance Renewals • Contract tracking • Physical audit planning • Warranty management § Web services for most actions in AMS to support workflows § Data model improvements • Data constraints moved from edit page to database • New field types such as fields that are formulas or logic based on other fields • Status on users; custom asset status designated as depreciable § Depreciation model expanded 17

Features in Server Management 7 • Improved device discovery • Wizard based configuration • Enhanced monitoring • Event management • Centralized credential management • Improved data visualization • Completely new reporting engine • Software Management • Virtual Machine Management

Server Management Suite VM Support Timeline Release Capabilities SMS 7. 0 SP 1 VM Management Portal: None Provisioning (DS 6. 9): ESX 3. x, P 2 V-VMDK Discovery, Inventory, Monitor: Agent-based ESX 3. x Oxville – Mar ’ 10 VM Management Portal: VMware (ESX 3, 4/i), Hyper-V Provisioning (DS 7. 1): ESX 3. x, 4, P 2 V-VMDK Discovery: Agentless-based VMware (ESX 4, ESXi), Hyper-V (SMS 7. 0 SP 2) Hampton – Dec ’ 10 (SMS 7. 1) VM Management Portal: Various new features Provisioning: ESXi 4, Hyper-V, P 2 V-VHD Inventory, Monitor: Agentless-based (ESX 4, ESXi 4)

New Virtual Machine Management Portal Host-Guest View • Host Information • Name, IP Address, Resource Utilization, etc. • Virtual Machines, Networks, and Disks Lists • Host Actions • Create Virtual Machine, Disk, Network • Get Host Inventory • Also available as independent TS Tasks • VM Information • Name, Host, State, Resource Utilization, etc. • VM Actions • Create Snapshot • Power Management • Create VM Wizard

Virtual Machine Management Portal

Full Workflow Edition now Included with any Suite or Solution! Process Automation § Automate routine IT operations § Integrate with email approvals and other business systems § Graphical designer and form builder § Leverages the Altiris task and policy engine

Symantec Management Platform Endpoint Management Security Integrations Third Party Products • Altiris Client Management • Symantec Service. Desk • Symantec Workflow • Symantec Endpoint Protection • Symantec Data Loss Prevention • Symantec Control Compliance • Dell Management Console • HP Client Manager • 3 rd party software vendors Symantec Management Platform Symantec Management Console Management Discovery • Accurate network discovery • Basic configuration details • Active directory support • Data population from other sources • Integrated agent management • Centralized policy control • Scalable infrastructure • Role and scope based security SMP Product Integration Roadmap Automation • Centralized task management and execution • Graphical designer and form builder Reporting • Actionable reports • Customizable dashboards • Centralized event console • Built-in approvals and decision making 23

Integrations available Today on SMP 7 Deployment Solution 7. 0 for Clients pc. Anywhere Solution 7. 0 § Incorporates Ghost Imaging Foundation § Supports light and full versions § Hardware independent imaging § Management console right click context menu § In-place file preservation imaging § Native VMDK support including physical to virtual § Management database integration (audit trail, security) Symantec Endpoint Protection Integration Component 7. 0 pc. Anywhere Ghost Solution Suite § Updated to 7. 0 Platform § Antivirus Inventory Backup Exec System Recovery 8. 5 & 2010 § Expanded migration tasks § Native Integration Management Platform 7. 0 § Client deployment § Backup and recovery tasks Symantec Endpoint Protection 11. 0 § Web reports Backup Exec Infrastructure Manager 12. 5 Backup Exec System Recovery 8. 5 & 2010 § Discover and inventory BE components § Report on enterprise protection § Deploy and Patch of BE components Backup Exec 12. 5 SMP Product Integration Roadmap § Monitor rack storage Control Compliance Suite 9. 0 SP 1 § Import assets from Management Platform into CCS IT Analytics 7. 0 for SEP § Updated to 7. 0 Platform § Key Performance Indicators Data Loss Prevention (Vontu) Integration Component 9. 0 § Agent rollout and management § Integrated reporting § Automated creation of service tickets from audit results 24

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