IT Infrastructure Library ITIL vs COBIT TEAM ANDRIAN

IT Infrastructure Library ITIL vs COBIT

TEAM ANDRIAN EDUARD BANGGA IKHSAN BASKARA JOOVANNY PASUHUK RANGGA FAJARULLAH

IT INFRASTRUCTURE LIBRARY (ITIL)

DEFINITION • Set of practices for IT Service Management (ITSM) • Aligning IT Services with the needs of business • ITIL describes processes, procedures, tasks, and checklists that are not organization-specific used by organization for establishing integration with organization’s strategy, delivering value and maintaining a minimum level of competency

HISTORY • 1980 s • 1990 s • 2000 • 2001 • 2007 : Need of ITIL emerged Established earliest version of ITIL called GITIM (Government Information Technology Infrastructure Management) : Used in both government and nongovernment : Microsoft used ITIL to develop Microsoft Operations Framework (MOF) : Version 2 of ITIL released : Version 3 of ITIL released

SERVICE STRATEGY ITIL Service Strategy (SS) provides guidance on clarification and prioritization of service-provider investments in service. Covered Processes: 1. IT Service Management 2. Service Portfolio Management 3. Financial Management for IT Services 4. Demand Management 5. Business Relationship Management

SERVICE STRATEGY

ITIL IMPLEMENTATION TELKOMSEL

COMPANY PROFILE • Established 1995 • Develop a leading Indonesian telecommunications • Parent Company: • • PT Telkom (65%) Sing. Tel (35%) • Deliver superior mobile lifestyle services • From Indonesia in Indonesia

WHY ITIL ? Problems • New Competitor • Digital Platforms • Services War Why ITIL ? • Focused on Service Strategy • Control of IT Environment • Increase Efficiency • Reduce IT Cost

IT Infrastructure Library of TELKOMSEL • The Framework • Technology Map • ‘Unlearning’ Service • Accounting for Assets • Adding Service Value

Control Objectives for Information Related Technology (COBIT)

DEFINITION • Created by ISACA (Information Systems Audit and Control Association) • Best Practices for Information Technology management and IT Governance • Supporting toolset that allows manager to bride the gap between control requirements, technical issues and business risks • Provide management and business processes owners with an IT governance model that helps delivering value from IT and managing the risks of it

HISTORY � 1996 • 1998 • 2000 • 2002 : ISACA released a set of control objectives for business applications, first edition of COBIT : Second Version released Implementation tool set and high level detailed control objectives : Third Version released Management Guidelines : Uptake COBIT in the United States

COMPONENTS �Framework �Process Descriptions �Control Objectives �Management Guidelines �Maturity Models

COBIT IMPLEMENTATION ADNOC DISTRIBUTION

COMPANY PROFILE • October 1973 : Incorporating Abu Dhabi National Oil Company (ADNOC) for Distribution • First government-owned company in marketing and distribution of petroleum products in United Arab Emirates • Vision : To be the most reliable energy and allied services provider • Mission : Provide value to customer and shareholders; care to employees; and be socially responsible

WHY COBIT ? Problems • Resources not proportionally increased • Projects were not prioritized • IT value was increasingly questioned • No Control Mechanism on processes Why COBIT ? • Provide complete frameworks include Measurements, Key Personal Indicators (KPIs), and Key Goal Indicators (KGIs) • More general and business oriented • Encompasses most of the elements in IT environment

COBIT IMPLEMENTATION OF ADNOC DISTRIBUTION �Map business goals to IT goals and prioritized through risk assessment approach �Implement three most relevant COBIT processes: Change Management Business Continuity Service Level Management �Implement COBIT in all four IT departments of ADNOC Data Center Operation Retail Automation Network and Help Desk Application System

BENEFITS �Processes achieved their intended results �Improve Efficiency Improving existing processes Designing and implement new process

ITIL vs COBIT

ITIL vs COBIT ITIL ü Strong concentration on processes COBIT ü Control Focused ü Security is very important component ü Uses IT Metrics ü Focused on Service Delivery ü Used by auditors in SOX ü More sources of ideas and options ü Critical Success Factors ü Larger User Base ü Covers all IT practices ü Formal COBIT structure easier to use (systematically numbered) ü Low Cost

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