IT Essentials 5 0 Overview Contents Overview 1

IT Essentials 5. 0 Overview

Contents Overview 1 5 Instructor Training Course Design 2 6 Virtual Learning Tools Scope and Sequence 3 Equipment 4

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IT Essentials 5. 0 � A comprehensive overview of computer hardware and software with an introduction to advanced concepts � Designed for students pursuing careers in IT � Interactive learning experience with handson labs, assessments that provide immediate diagnostic feedback, Cisco Packet Tracer simulation activities, and virtual learning tools Comp. TIA Approved Quality Content; helps students prepare for latest Comp. TIA A+ certification exams � Available in Cisco Net. Space with improved learning and teaching capabilities �

Content Changes in ITE 5. 0 New course design aligns with Comp. TIA A+ exam topics � New and updated content � �New mobile device content �New client side virtualization skills �Expanded Windows 7 OS topics �Increased troubleshooting skills �Increased networking and security skills �Updated skills review exam �New checkpoint exam and practice final exam � Updated Cisco Packet Tracer activities

ITE 5. 0 on Cisco Net. Space � ITE 5. 0 is available on Cisco Net. Space �Users must upgrade to Cisco Net. Space to access course materials �Instructor training classes are only available on Net. Space

ITE 5. 0 on Cisco Net. Space � Benefits of Net. Space course delivery �Curriculum can be accessed through mobile devices �Improved user interface experience �Course management flexibility for instructors �Communication and collaboration tools, including groups, discussion threads, and course calendar with automatic notifications

Net. Space Course Navigation

ITE in Net. Space • Click chapter links to access chapter content • Click shaded part of scroll bar to expand or minimize text and media screens

Assignments Click 1: Launch Course Click 3: Launch Content • Instructors can add links or content as assignments with due dates • Assignments also appear in My Tasks area on the homepage

Course Syllabus • Instructors can use the Course Syllabus to present the overall course flow • Due dates set by the instructor are clearly displayed in the flow • Due dates can be reflected on the course calendar as well

Exams

Benefits for Students • Offers a comprehensive introduction to the IT industry • exposure to personal computers, hardware, mobility, and operating systems • Learning by doing: hands-on activities and labs • Anytime learning: course text, assignments, quizzes, and discussions are supported on mobile devices • Immediate feedback on assessment questions helps students monitor progress and reinforces learning • Helps students prepare for Comp. TIA A+ certification exams • Supports development of career skills needed to succeed in entry-level IT jobs

Networking Academy Curricula Portfolio Network Professional CCNP Network Specialist Health Information Networking Network Associate Network Technician IT Technician CCNA Discovery CCNA Security CCNA Exploration IT Essentials Assessments, Packet Tracer, Aspire, Passport 21 to Entrepreneurship Student Networking Knowledge and Skills © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Public 14

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New Comp. TIA A+ Certification Exams 2009 Edition 2012 Edition A+ Essentials 220 -701 220 -801 A+ Practical Application 220 -702 220 -802 • New certification exams were announced in October 2012 • 220 -700 series exams will be available until August 31, 2013

Comp. TIA A+ Certification Exam Topics 220 -801 220 -802 • PC Hardware • Operating Systems • Networking • Security • Laptops • Mobile Devices • Printers • Troubleshooting • Operational Procedures

Alignment with Comp. TIA A+ Certification ITE 5. 0 Chapter 1. Personal Computer 2. Lab Procedures 3. Computer Assembly 4. Preventive Maintenance 5. Operating Systems 6. Networks 7. Laptops 8. Mobile Devices 9. Printers 10. Security 11. The IT Professional 12. Advanced Troubleshooting 220 -801 exam 220 -802 exam

IT Essentials 5. 0 Course Design � Delivered in Cisco Net. Space, � 12 chapters and chapter exams � Approximately 600 assessment items � 2 practice exams for Comp. TIA A+ certification � Approximately 180 hands-on labs and activities � 8 Cisco Packet Tracer activities and new mobile operating system (OS) simulator tool � Comp. TIA Approved Quality Content aligns with Comp. TIA A+ certification exams

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IT Essentials 5. 0 Course Outline Course Chapters and Goals Ch. 1 Introduction to the Personal Computer Goal: : Describe a personal computer system Ch. 7 Laptops Goal: Describe how laptops are constructed, basic configuration, maintenance, and troubleshooting Ch. 2 Lab Procedures and Tool Use Goal: Demonstrate safe lab procedures and proper tool use Ch. 8 Mobile Devices Goal: Describe operating systems, basic configuration, maintenance, security, and repair for mobile devices Ch. 3 Computer Assembly Goal: Assemble a desktop computer from compatible components and upgrade a computer system to meet requirements Ch. 9 Printers Goal: Demonstrate range of procedures required for printers Ch. 4 Overview of Preventative Maintenance and Troubleshooting Goal: Explain the basic rules of preventive maintenance and the troubleshooting process Ch. 10 Security Goal: Explain importance of security, describe procedures, and perform security measures Ch. 5 Operating Systems Goal: Install, upgrade, navigate, and troubleshoot various operating systems Ch. 11 The IT Professional Goal: Describe the communication and related skills needed by an IT professional Ch. 6 Networks Goal: Describe, create, and maintain a network Ch. 12 Advanced Troubleshooting Goal: Perform advanced troubleshooting procedures on computers, operating systems, laptops, printers, and networks

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ITE 5. 0 Equipment Requirements � Hardware � One gigabyte (GB) RAM (Windows 7 32 -bit) or Two GB RAM (Windows 7 64 -bit) (2 x 512 MB or 2 x 1 GB suggested) � ○ Some labs will require one module of RAM to be uninstalled or the simulation of a faulty module for troubleshooting purposes. ○ 1 GB is the minimum requirement to run the full functions of Windows 7 Professional Software � Microsoft Windows 7 Professional (Media CD) � Additional Items/Resources ○ One Internet connection for Internet searches and driver downloads (this could be the instructor's workstation) ○ One printer or integrated printer/scanner/copier for the class to share ○ One Linksys wireless router/switch or equivalent for the class to share, Linksys model WRT E 2500 NDG NETLAB+ can be used to complete the majority of labs � Complete list available on Equipment Lists by Curriculum page �

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ITE 5. 0 Instructor Training Requirements § ITE 4. 0 or 4. 1 instructors § No instructor training required § Review of instructor resources recommended

ITE 5. 0 Instructor Training Requirements q New ITE instructors q Required to complete training through an Instructor Training Center (ITC) q Must successfully pass skills-based assessment q Instructor Fast Track option available to those with prior subject matter knowledge q Fast Track enrollment prerequisites (one or more of following): q Hold a current, valid Comp. TIA A+ certification q Formal evidence of one year of recent experience in computer repair field q Formal evidence of having taught two classes in the subject area

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Virtual Learning Tools � Two standalone tools are provided with the curriculum in the IT Essentials resources folder �Virtual Desktop �Virtual Laptop � Both provide a virtual “hands-on” experience where physical equipment access is limited � Enable students to virtually disassemble and reassemble desktops and laptops

Virtual Laptop Tutorial Or click the Skip button to go directly to using Virtual Laptop Click the arrow to view the brief tutorial

The Three Modes Learn mode Step-by-step instructions for removing and installing components Self-check for understanding Test mode Explore mode Information about laptop features and components

Aligning and Installing Components

Learn Mode: External Cables Layer

Comp. TIA A+ CERTIFICATION 2012 EXAM

Comptia A+ 2012 Exam � 701 and 702 Available until August � 801 & 802 take in August � Comp. TIA experience perspective � 700 series recommended 500 hrs. � 800 series recommended 2000 hrs.

Exam Objectives � � � � 701 Objectives 27% Hardware 20% Troubleshooting, Repair & Maintenance 20% Operating Systems and Software 15% Networking 8% Security 10% Operational Procedures � � � 801 Objectives 40% PC Hardware 27% Networking 11% Laptops 11% Printers 11% Operational procedures

801 Hardware Additions � BIOS settings �Boot sequence, enabling/disabling devices and ports �Date/time, clock speeds, �Virtualization �Security �Built in diagnostics, monitoring �EUFI BIOS

UEFI BIOs

801 Hardware Additions � Custom Configuration �CAD/CAM �Audio/Video Editing �Virtualization �Gaming �Home Theater �Thick Client �Thin Client �Home Server

801 Hardware Additions � Laptops �Function Keys �How to replace more devices �Display types � Networking �Protocols �Added PAN and MAN �Router installation

801 Hardware Additions � Hands-on testing �Drag and drop �Know every part of the motherboard �Know custom configurations �Know wireless & wired network types

Exam Objectives � � � 702 Objectives 38% Hardware 34% Operating Systems 15% Networking 13% Security � � � 802 Objectives 33% Operating Systems 22% Security 9% Mobile Devices 36% Troubleshooting

802 Operating Systems additions � Windows 7 enterprise � PXE boot � Remote network installation � Multiboot � Repair installation � New commands �Taskkill, robocopy, shutdown, tasklist, dispart, fdisk, fixboot, fixmbr, bootrec � Folder Options

802 Operating Systems additions � XP unique control panels: �Add/remove programs, network connections, printers and faxes, automatic updates, network setup wizard � Vista unique control panels: �tablet PC settings, Pen and input devices, Offline files, problem ports and solutions, printers. � Windows 7 unique control panels: �Homegroup, action center, remote applications and desktop applications, troubleshooting

802 Operating Systems additions Setup and configure Home. Group for file/print sharing � Workgroup vs. Domain configuration � Alternative IP address � Client-side virtualization � Security � Internet options – all tabs � User accounts � Permissions (NTFS vs. share) � Firewall settings �

802 Operating Systems additions � Mobile devices �Android and i. OS �Configure wireless/cellular �Configure bluetooth �Configure email �Security passcode, remote wipes, locator apps �Synchronization

Summary of big additions � Windows –enterprise environment � Mobile Devices � Virtualization � Design