IT at Oxford University Computing Services OUCS 13

IT at Oxford University Computing Services (OUCS) 13 Banbury Road Tel. (2)73200 help@oucs. ox. ac. uk October 2003 – Tony Brett Oxford University Computing Services

Agenda • • University card OUCS services and who can use them E-mail – addresses and how to use Network connection and remote access Personal web space OUCS helpdesk and helpcentre IT training programme Other resources including Shop and Libraries • Useful web links October 2003 – Tony Brett Oxford University Computing Services

University Card • • Oxford University identity card Sign the back NOW Carry it with you at all times Used to access all OUCS Services, libraries, departments, College facilities • If lost report immediately to College Office/Porters/College IT Dept/Library October 2003 – Tony Brett Oxford University Computing Services

OUCS Services • Backbone network, mail, web, news, UNIX servers – Your department or College’s network is run by dept/college staff and we cannot set up a connection to it for you at OUCS • • Remote access service File backup and archive Helpcentre Computer training including ECDL. Hardware maintenance - special rates Hardware and software purchasing via OUCS Shop: disks, documentation, software, computers etc. Open Mon-Fri, 09: 00 - 16: 45 (Thur 09: 30) • Large scale plotting October 2003 – Tony Brett Oxford University Computing Services

Who can use OUCS Services? • • • Undergraduates Postgraduates All members of staff of the University College staff Anyone with a blue University Card OUCS Facilities and services are normally free to all members of Oxford University October 2003 – Tony Brett Oxford University Computing Services

Email at Oxford • Use for ALL university correspondence • Email addresses available via the web: – www. ox. ac. uk/contact • DO NOT use hotmail for university work • Obey rules for computer use • DO NOT disclose your password to anyone • Change your password regularly • Basic SPAM filtering available October 2003 – Tony Brett Oxford University Computing Services

Email Addresses • All undergraduates have a pre-created e-mail address and account • Graduates need to self-register on OUCS web pages – You can do this from anywhere on the University network – you do not need to come to OUCS! • University email address: – first. last@long-name. oxford. ac. uk or – first. last@shortname. ox. ac. uk • Graduates generally have addresses for department and college but all e-mail goes to the same e-mail account October 2003 – Tony Brett Oxford University Computing Services

Reading Email • Main OUCS mail server is called HERALD • WING is the web interface to herald – https: //herald. ox. ac. uk or http: //herald. ox. ac. uk • Can read e-mail using an e-mail client – Outlook Express, Netscape Messenger, Eudora need the specific software on own computer and need to set it up – Configuration instructions at http: //www. oucs. ox. ac. uk/email/config/ • Many colleges insist on students reading e-mail daily in full term • If you don’t read your herald e-mail regularly please forward it to an account that you do read regularly October 2003 – Tony Brett Oxford University Computing Services

October 2003 – Tony Brett Oxford University Computing Services

Connecting to the network • College or department specifics – Local connections, run by college or department – OUCS cannot set up a connection to a College or Department network for you as we do not run the network inside the college or department – You MUST have anti-virus and patches up to date (windowsupdate) – Peer-to-peer file sharing (e. g. Kazza) forbidden and will result in disconnection and a fine – Ethernet card and software needed (unless internal network adapter in your computer) – Oxford backbone and JANET – Email software October 2003 – Tony Brett Oxford University Computing Services

Remote Access • Dialup service – Use for analogue modem access – Only charge is the phone call – http: //www. oucs. ox. ac. uk/network/dialup/ • VPN service – Use for access to Oxford-only resources if you have a connection that is not an network connection or OUCS dialup. (e. g. Freeserve dialup, or a broadband connection) – Useful for Ox. LIP, OXAM. – Must get software before you leave Oxford for the vacation (from OUCS shop) – http: //www. oucs. ox. ac. uk/network/vpn/oucs-service/ • Never need to use both services together! October 2003 – Tony Brett Oxford University Computing Services

Personal Web Space • Each user has 15 MB of web space • Must be activated through “manage” on WING interface to herald • Access using herald username and password • Use SCP, FTP or connect drive to place files on web space • Might need to use “makeweblinks” command on linux server for SCP connection • Details on OUCS web site • May not be used for commercial purposes October 2003 – Tony Brett Oxford University Computing Services

What can go wrong? • Computer virus? - protect your computer, regular updates available from OUCS • Keep machines up to date! • Corrupt/lost files? Take regular backups • No space for new email? - delete old and unwanted messages - limit of 30 MB for students - Watch for big attachments • Forgotten password on: – Herald? See OUCS Helpcentre – College/dept. network? See College/dept. IT Staff October 2003 – Tony Brett Oxford University Computing Services

Dealing with Problems • Look on OUCS or college/dept. web pages for help • http: //welcometoit. ox. ac. uk • Then ask college or department IT staff • If all else fails then use the OUCS Helpdesk – 8. 30 am-8. 30 pm Mon-Fri – Call (2)73200, E-mail help@oucs. ox. ac. uk or visit us – General help and changing herald, remote access or athens password • Forgotten college or department network password? OUCS don’t control those so can’t help – see college or department IT Staff October 2003 – Tony Brett Oxford University Computing Services

OUCS Helpcentre Services • Bring your University Card – No card = No access • Computers – Mac and PC – Lots of applications including office, web, email etc. – Need an OPEN account (register in helpcentre) • • B&W and Colour Printing Photocopying, scanning including 35 mm slides Self-teach materials, including for ECDL CD-Writing ZIP drives, USB stick drive support Video editing PC consultancy appointments – Only after initial consultation with helpdesk October 2003 – Tony Brett Oxford University Computing Services

IT Training Programme • • Many courses available – mostly free! 1 hour, half-a-day, to three full days All levels European Computer Driving Licence (ECDL) • Office applications, e-mail, publishing (including Web), research skills, programming, and much more! • Online booking system (OUCS Web Site) October 2003 – Tony Brett Oxford University Computing Services

European Computer Driving Licence (ECDL) • • Seven modules Take over three years Test as they are ready Self-assessment Computer-based training Certificate when complete Internationally recognised October 2003 – Tony Brett Oxford University Computing Services

Training for ECDL • • • Attend OUCS courses ECDL Self-Teach in Helpcentre CBT on own computer ECDL workbook Weekly training and testing at OUCS Tuesdays 10: 00 -13: 00 in Michaelmas 2003 (Weeks 0 -10) October 2003 – Tony Brett Oxford University Computing Services

Other Resources • OUCS Shop – Bring your University Card! – Software (including anti-virus and critical windows updates at £ 1 per CD) – Hardware including printers, PCs and Macs – Ethernet cards and cables – Disks, batteries, laptop security devices – Printing credits for OUCS helpcentre – Documentation for courses and manuals – Cash, cheque or VISA (2% charge on credit cards) • Libraries: Ox. LIP (Not OUCS-provided) – http: //www. bodley. ox. ac. uk/elec-res. html • Subject-specific October 2003 – Tony Brett Oxford University Computing Services

Useful Web Addresses http: //www. oucs. ox. ac. uk http: //welcometoit. ox. ac. uk https: //register. oucs. ox. ac. uk http: //www. oucs. ox. ac. uk/learning/ http: //www. oucs. ox. ac. uk/courses/ http: //www. oucs. ox. ac. uk/shop/ http: //www. ox. ac. uk/it/rules/ http: //www. oucs. ox. ac. uk/email/config/ October 2003 – Tony Brett Oxford University Computing Services