IT and Development support services Data Terrain Inc

IT and Development support services Data. Terrain Inc. Confidential 2018 Business Intelligence reporting at your Fingertips! 1

Our BI Support Packaged Offerings • Comprehensive range of IT support and development services • Follow the sun or US hours or 24 x 7 support coverage • One Team - Experienced Data. Terrain consultants working as extension of client team • Scalable in terms of team size as per requirements • Detailed documentation, change management and logs maintained Data. Terrain Inc. Confidential 2018 Business Intelligence reporting at your Fingertips! 2 2

Sample Technologies / Services we cover BI Reports BI Cloud ● Oracle OBI Answers ● Oracle Cloud Taleo (Analysis) Oracle Interactive Dashboards Oracle BI Publisher Oracle RPD Oracle BRIO / Discoverer Reports Tibco Jasper reports IBM Cognos SAP Business Objects SAP Crystal Reports Tableau Reports reports Oracle Cloud HCM (Fusion) Oracle BICS ● ● ● ● ● Data. Terrain Inc. Confidential 2018 ● ● Database Admin ● Oracle ● DB 2 ● my. SQL ETL ● Oracle ODI ● Informatica ● Data. Stage Server/Network ● Windows ● Linux Coding ● C++ ● Java ● Python Quality Assurance ● BI Reports ● ETL migration ● Metadata Project Management Business Intelligence reporting at your Fingertips! 3 3

Report Development ● Design new reports (pivot tables, drill-downs, report navigation, complex formulas Design Diagnose Develop etc. ) Design and develop metadata model Ad-hoc reports creation ● ● ● Diagnose and resolve report issues ● Providing technical assistance for client teams. ● Fine tuning the queries to improve the performance. ● ● Data. Terrain Inc. Confidential 2018 Interacting with the users to enhance usage of the report by adding new features. Assist in report modifications, security, scheduling and documentation Support UAT and production rollout activities. Advance concept training Business Intelligence reporting at your Fingertips! 4 4

ETL support Design ● Design new ETL flows ● Design mapping ● Design data flows Develop ● Develop, maintain ETL applications ● Develop mapping / sessions / workflows ● Develop ETL procedures for implementing data integration and data loading tasks Diagnose ● Perform data cleansing functions ● Troubleshoot, optimize and tune ETL processes ● Participate in code reviews Data. Terrain Inc. Confidential 2018 Business Intelligence reporting at your Fingertips! 5 5

Quality Assurance Plan Perform ● Test planning ● Test design – Create test cases ● ● Data. Terrain Inc. Confidential 2018 Test execution – Validate both visual and functional aspects Perform Unit testing and Integration testing Defect reporting Summary of Test Activities and Actual Results. Business Intelligence reporting at your Fingertips! 6 6

Server/Network Administration Preventive ● ● Installing and configuring new software Applying OS updates, patches, and configuration changes Ensuring parity between dev, test and production environment System performance tuning Corrective ● ● Analysing system logs and identifying potential issues with computer systems. Troubleshooting any reported problems. Configuring, adding, and deleting file systems Adding, removing, or updating user account information, resetting passwords, etc. Assistance ● Answering technical queries and assisting users. ● Document the configuration of the system ● Interact with vendors for service requests Data. Terrain Inc. Confidential 2018 Business Intelligence reporting at your Fingertips! 7 7

Database Administration Preventive ● ● Installing and configuring new database Applying database updates, patches, and configuration changes Ensuring parity between dev, test and production environment Database performance tuning Corrective ● ● Troubleshooting any reported problems. Adding, removing, or updating user account information, resetting passwords, etc Create and monitor the backup process Managing the control files and log files. Assistance ● Answering technical queries and assisting users. ● Document the configuration of the system ● Interact with vendors for service requests Data. Terrain Inc. Confidential 2018 Business Intelligence reporting at your Fingertips! 8 8

Project Management Plan Manage ● ● ● Track and Monitor overall progress and use of resources ● Perform Check-point review with all stake-holders and initiate corrective action ● Reports where necessary Coordinate with various stake-holders to ensure the success of the project ● Collate status from various stakeholders. ● Escalate any perceived issues proactively and mitigate the risks ● Reporting through agreed lines on project progress through highlight reports Data. Terrain Inc. Confidential 2018 Preparing and maintaining project, stage and exception plans as required Prepare the risks and contingency plans Plan the review and reporting cycles Scope of work, Work breakdown structure and resources Business Intelligence reporting at your Fingertips! 9 9

Data. Terrain model info • Support for 40 hours a week standard and flexible during time of need. • 1 month notice for any headcount reduction. • Billed monthly • Contact connect@dataterrain. com for further details Data. Terrain Inc. Confidential 2018 Business Intelligence reporting at your Fingertips! 10 10

Next steps • Statement of work and service level agreement • Finalize the scope and requirements • Team formation • Support Initiation and Transition • Detailed documentation and ticketing team to track. Data. Terrain Inc. Confidential 2018 Business Intelligence reporting at your Fingertips! 11 11