IT Academy Dashboard Updates Participation Updates February 2018

IT Academy Dashboard Updates Participation Updates February 2018 Participation Course Completions 30 Schools % CIO Total Completions % Dispersed Total Completions 25 HBS 47% 7% HMS 27% 2% 15 HKS 58% 7% 10 HLS 55% 11% 5 SPH 86% 4% GSD 24% 7% DIV 67% 17% GSE 51% 8% HUIT 54% N/A SEAS 22% N/A Other 8% N/A 20 0 General Updates Project Management Agile Service Mindset Seats Completions Info. Sec Trusted Advisor No Shows Badges Earned To Date Progress toward 70% ITPro. TV Usage Completion goal: 3, 608 completions out of 6, 500 Total Subscribers: 481 Total Video Views: 1660 56% Complete • IT Academy offers Dev. Ops Engineering for AWS as first vendor coordinated technical training offering. • New Harvard Training Portal interface to reflect job function training. • IT Summit presentation will focus on Technical Skill training. Dispersed = Harvard staff with an IT Job Code that are not within a CIO reporting structure Feedback February Participant Feedback Although I was recently hired into a Project Manager role, as a new employee, it was very helpful to find out how we think about project Trusted Advisor Info. Sec management here at Harvard. – Project Management I enjoyed learning from the experiences of my classmates and the facilitators. Enjoyed the mix of simulations, lecture, videos and Service Mindset Agile conversation - it wasn't boring. - Agile Project Management 1 2 Applicability 3 Relevance 4 5 While I am not a developer (thus not as directly involved in ensuring IT security), it is clear that EVERY one of us must do our part to understand implement the best practices of the 4 elements for IT Security. – Quality Information Security Harvard IT Academy itacademy. harvard. edu/home It-academy@harvard. edu

IT Academy Dashboard Participation by School ITIL Foundations Schools Completions % Complete CIO Completions % CIO Total Pop Completions (incl. dispersed) Schools CIO Completions % CIO Total Dispersed % Dispersed Total Completions 21% 34% 10/31 21/43 32% 49% 63 71 HBS 380 47% 56 7% HMS 164 27% 22 2% SPH GSD 14 3 14% 19% 12/24 3/9 50% 33% 97 16 HKS 108 58% 14 7% HLS 142 55% 19 11% DIV GSE HUIT 4 18 294 44% 29% 46% 4/5 15/32 80% 47% 9 62 636 SPH 126 86% 17 4% GSD 13 24% 3 7% 1 41 6% 7% 17 590 DIV 20 67% 4 17% 590 SEAS OTHER GSE 98 51% 114 8% HUIT 2078 54% N/A % CIO Total Pop Schools Completions % CIO Total Pop SEAS 22 22% N/A Completions (incl. dispersed) Complete Completions (incl. dispersed) Other 270 8% N/A 5% 26% 87% 51% 63% 22% 60% 38% 276 250 63 71 97 16 9 62 636 17 590 11% 16% 34% 15% 6% 33% 27% 46% 35% 8% 22/136 23/100 9/31 21/43 13/24 1/9 3/5 17/32 16% 23% 29% 49% 54% 11% 60% 53% 276 250 63 71 97 16 9 62 636 17 590 CIO % CIO Total Pop Completions (incl. dispersed) 55/136 9/100 15/31 21/43 22/24 2/9 4/5 14/32 40% 8% 49% 92% 22% 80% 44% 276 250 63 71 97 16 9 62 636 17 590 12% 33% 28/100 21/31 28% 68% 250 63 HLS SPH 30 32 42% 33% 28/43 27/24 65% 100% 71 97 GSD DIV 1 2 6% 22% 1/9 2/5 11% 40% 16 9 GSE HUIT SEAS 19 307 1 31% 48% 6% 19/32 59% 62 636 17 OTHER 32 8% Schools Completions % Complete CIO Completions 7/136 26/100 27/31 22/43 15/24 2/9 3/5 12/32 Agile - Foundations HBS HMS HKS HLS SPH GSD DIV GSE HUIT SEAS OTHER 29 27 10 24 15 1 3 17 292 6 50 Project Management Trusted Advisor Service Mindset 57% 21% 48% 46% 41% 31% 78% 45% 81% 53% 10% Completions 13 24 31 22 157 52 30 33 40 5 7 28 514 9 58 Complete Totals HKS HLS HMS HKS HBS HMS HKS HLS SPH GSD DIV GSE HUIT SEAS OTHER Total Pop 276 250 276 % Complete % CIO 12% 31% 100% Completions CIO 16/136 31/100 139/136 Schools % 6% 14% 52% 10% 12% 14% 38% 19% 33% 23% 56% 12% 11% Information Security 20 35 144 28 30 9 27 17 3 3 14 356 2 63 Completions HBS HMS HKS HLS SPH GSD DIV GSE HUIT SEAS OTHER Schools CIO % CIO Total Pop Completions (incl. dispersed) 141/136 47/100 26/31 29/43 37/24 4/9 4/5 21/32 100% 47% 84% 67% 100% 44% 80% 66% 276 250 63 71 97 16 9 62 636 17 590 Schools HBS HMS HKS HLS SPH GSD DIV GSE HUIT SEAS OTHER Completions 58 11 16 23 25 3 5 16 315 3 26 Harvard IT Academy % Complete 21% 4% 24% 32% 26% 19% 56% 26% 50% 18% 4% Vision for the Harvard IT Academy A comprehensive and cohesive development program designed to provide Harvard’s IT staff members with the knowledge, skills and abilities to excel as “T Shaped Professionals” to the schools/units they support. Objectives 1. Design a T Shaped Professional competency-based curriculum and course catalog that staff are motivated to participate in; pilot in FY 15. 2. Reinforce formal training with coaching, on-the-job (OJT) & continuous skills enhancement, starting in FY 16. 3. Integrate course catalog into an enterprise-wide learning management system (LMS) that supports individual development plans, course registration, credentialing & completion tracking by FY 17. itacademy. harvard. edu/home Guiding Principles Key Performance Indicators 1. Leadership at all levels will actively promote & participate in IT Academy programs, and model expected behaviors. 2. Programs will be designed for universitywide participation; schools/units will apply tracks based on local needs. 3. Learning experiences support diverse learning styles and enable direct application to real-life work experiences. 4. Learner focus, collaboration, openness and innovation are reinforced in all programs. 5. Staff members can relate programs to career maps and individual development plans. 6. Staff will be recognized for successful completion of T Shaped professional modules. 1. 70% of staff complete the core curriculum within the first 3 years of IT Academy rollout. 2. IT Academy programs receive top ratings (above 4. 5 on a 5. 0 scale) for meaningful, relevant content that motivates staff participation. 3. 50% of managers are providing OJT skills enhancement to their staff within 2 years of IT Academy rollout. 4. Course catalog integrated into a corporate staff LMS within 6 months of LMS implementation. It-academy@harvard. edu