ISO International Organization for Standardization IEC International Electrotechnical

ﺳﺎﺯﻣﺎﻧﻬﺎی ﻣﺘﻮﻟی ﺗﺪﻭیﻦ ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎی ﺑیﻦ ﺍﻟﻤﻠﻠی ISO (International Organization for Standardization) IEC (International Electrotechnical Commission ) ITU (International Telecommunication Union)

ISO in figures Members 162 national standards bodies , comprising 105 member bodies 47 correspondent members 10 subscriber members

162 National Standard body Subscriber members 10 Developi Member bodies 105 Developing countries 68% ng countries 100% Developed countries 32% Correspondent members 47 Developi ng countries 96% Developed countries 4%

Technical Committee structure 210 technical committees 519 subcommittees 2443 working groups and 66 ad hoc study groups

38 Staff Technical secretariats 500 153 23 member bodies provide the administrative and technical services for the secretariats of technical committees (TC) and subcommittees(SC) These services involve a fulltime staff equivalent of persons full-time staff from countries coordinate the worldwide activities of ISO

Development of International Standards Total at 31 December 2008 18093 International Standards and standards-type documents These standards represent a total output of 652340 pages in English and French (terminology is also often provided in other languages)

ISO 10000 ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎی ﺳﺮی ﺭﺿﺎیﺘﻤﻨﺪی ﻣﺸﺘﺮی ISO 10001: 2007 Quality management -- Customer satisfaction -Guidelines for codes of conduct for organizations ISO 10002: 2004 Quality management -- Customer satisfaction -Guidelines for complaints handling in organizations ISO 10002: 2004/Cor 1: 2009 ISO 10003: 2007 Quality management -- Customer satisfaction -Guidelines for dispute resolution external to organizations ISO/TS 10004: 2010 Quality management -- Customer satisfaction -Guidelines for monitoring and measuring

ISO 10000 ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎی ﺳﺮی ISO 10005: 2005 Quality management systems -- Guidelines for quality plans ISO 10006: 2003 Quality management systems -- Guidelines for quality management in projects ISO 10007: 2003 Quality management systems -- Guidelines for configuration management ISO 10012: 2003 Measurement management systems -Requirements for measurement processes and measuring equipment

ISO/TR 10013: 2001 Guidelines for quality management system documentation ISO 10014: 2006 Quality management -- Guidelines for realizing financial and economic benefits ISO 10014: 2006/Cor 1: 2007 ISO 10015: 1999 Quality management -- Guidelines for training ISO/TR 10017: 2003 Guidance on statistical techniques for ISO 9001: 2000 ISO 10019: 2005 Guidelines for the selection of quality management system consultants and use of their services

ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎی ﻣﺪیﺮیﺖ ﻣﺤیﻂ ﺯیﺴﺖ ISO 14000 Series ISO/TC 207 – Environmental Management (22 Standards)

ﺗﺪﻭیﻦ ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎی ﺧﺪﻣﺎﺕ ﺍﻟکﺘﺮﻭﻧیک ISO/TC 204 – Intelligent transportation system ISO/TC 215 – Health Informatics ISO/TC 223 - Social Security ISO/TC 225 - Market, Opinion and Social Research ISO/TC 228 - Tourism and related Services

ﺗﺪﻭیﻦ ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎی ﺧﺪﻣﺎﺕ ﺍﻟکﺘﺮﻭﻧیک ISO/TC 241 - Road-Traffic Safety management ISO/TC 242 Energy management ISO/TC 243 -Consumer product safety

IT ﺍﺳﺘﺎﻧﺪﺍﺭﺩﻫﺎی ﺑیﻦ ﺍﻟﻤﻠﻠی JTC 1 - Information Technology (2011 standard ) -ISO /IEC 20000 - Information Technology. Service Management( ISIRI-9798 -1, 2) ISO/IEC 25000 -IT- Software engineering ISO/IEC 27000 -IT- Sequrity techniques. Information sequrity magement systems ( ﺍﺳﺘﺎﻧﺪﺍﺭﺩ ﻣﻠی آﻦ ﺩﺭ ﺩﺳﺖ ﺗﺪﻭیﻦ ﺍﺳﺖ ) ﻣﺨﺎﺑﺮﺍﺕ ﺑﻪ ﻣﻠی ﺗﺒﺪیﻞ ﺷﺪﻩ ﺍﺳﺖ IEC ﺍﺳﺘﺎﻧﺪﺍﺭﺩ 2000 ﺗﻌﺪﺍﺩ -