ISO Certification benefits 1 11 ISO certification benefits

ISO Certification benefits 1 11

ISO certification benefits 1. Management Focus: ISO management principles can be used by the management as framework to guide their organizations towards improved performance 2. External Communication Increasingly, customers, regulatory bodies and the community are demanding that companies: Demonstrate responsible environmental performance, Protect consumer safety and control Food Safety risks Provide a safe working environment too… ISO certifications could allow Danone to develop recognition of our strong commitment to environmental responsibility & product safety and strengthen confidence among Danone’ stakeholders 2 2

ISO schemes & Risks assessment & management ISO 14000 family is primarily concerned with "environmental management This means that the BU have the ability to: Identify and minimize harmful effects on the environment caused by its activities, Achieve continual improvement of its environmental performance. ISO 22000 is primarily concerned with “ food risks management” This means that the BU have the ability Identify food safety hazards and ensure that all the relevant food safety hazards are adequately controlled and monitored Manage food safety within the framework of a structured management system continually improved and incorporated into the overall management activities 3 3

ISO 9000 Certification ISO 9000 is primarily concerned with quality management This means what the organization have to implement in order to: Fulfill Consumer's quality expectations Enhance Customer Satisfaction, Achieve continual improvement of its performance in pursuit of these objectives. 4 4

Quality Management System –Danone Way & Danone Operating Models Quality policy is now part and parcel of DW & DOMs. Danone Way specifies key business principles DOMs specify the way we want to perform Key Processes, in design, in product realization and in the way to listen to consumer regarding: Product quality, Product superiority And consumer feedback We don’t need any third party certification to show evidences that Danone focus is consumers satisfaction 5 5

Relationship and links between DOMs & ISO 9000 DOMs and General ISO Management Systems principles. DOMs & ISO core common Principles Principle 1 – Stakeholder Focus Principle 2 – Involvement of people Principle 3 – Process & interrelated processes approaches Principle 4 – Continual improvement Principle 5 – Measure performances / KPIs In consequence DOMs book is a referential – ISO 9000 could be the way to make easier DOMs management and implementation in “green field” “business units 6 6