ISO 9001 2015 The process approach ISOTC 176SC

ISO 9001: 2015 The process approach ISO/TC 176/SC 2/N 1290 1

Purpose of this presentation ISO/TC 176 SC 2/N 1290 To explain the process approach in ISO 9001: 2015 2

This presentation § Developed by the ISO subcommittee responsible for ISO 9001 ISO/TC 176 SC 2/N 1290 § Available for unrestricted public use 3

What is the process approach? ISO/TC 176 SC 2/N 1290 The systematic management of processes and their interactions to achieve intended results 4

What is the process approach? All organizations use processes to: § set interrelated or interacting activities § transform inputs into outputs ISO/TC 176 SC 2/N 1290 § build in checks to meet objectives and promote continuous improvement The process approach integrates processes into a complete system to achieve strategic and operational objectives 5

How do I do it? To use the process approach an organization should: § understand define the processes needed to meet its objectives ISO/TC 176 SC 2/N 1290 § recognize that the processes are unique to its own context § integrate all of the processes and their interactions into a system that utilizes riskbased thinking. 6

Process approach and risk-based thinking ISO/TC 176 SC 2/N 1290 § The process approach incorporates riskbased thinking § Risk-based thinking ensures risk is considered when establishing, implementing and maintaining a management system, each process and each activity 7

The process approach and PDCA Processes can be managed using the PDCA cycle ISO/TC 176 SC 2/N 1290 Plan Do Check Act set objectives and build processes necessary to deliver results implement what was planned monitor and measure processes and results against the objectives take actions to improve results 8

What are the possible benefits? § Increases accountability § Increases ability to focus and link key processes § Improves internal integration of processes ISO/TC 176 SC 2/N 1290 § Increases awareness of process performance for more consistent results § Better use of resources § Improves customer confidence in the organization All of these add value for the organization 9

Additional information is available at ISO/TC 176 SC 2/N 1290 www. iso. org/tc 176/sc 02/public