ISO 9001 2015 The process approach ISOTC 176SC

ISO 9001: 2015 The process approach ISO/TC 176/SC 2/WG 23/N 156 © ISO 2017 – All rights reserved 1

Purpose of this presentation To explain the process approach in ISO 9001: 2015 2

This presentation § Developed by the ISO subcommittee responsible for ISO 9001 § Available for unrestricted public use 3

What is the process approach? The systematic management of processes and their interactions to achieve intended results All organizations use processes to: § set interrelated or interacting activities § transform inputs into outputs § build in checks to meet objectives and promote continuous improvement The process approach integrates processes into a complete system to achieve strategic and operational objectives 4

How do I do it? To use the process approach an organization should: § understand define the processes needed to meet its objectives § recognize that the processes are unique to its own context § integrate all of the processes and their interactions into a system that utilizes riskbased thinking. 5

Process approach and risk-based thinking § The process approach incorporates riskbased thinking § Risk-based thinking ensures risk is considered when establishing, implementing and maintaining a management system, each process and each activity 6

The process approach and PDCA Processes can be managed using the PDCA cycle Plan Do Check Act establish objectives and build processes necessary to deliver results implement what was planned monitor and measure processes and results against the objectives take actions to improve results 7

What are the possible benefits? § Increases accountability § Increases ability to focus and link key processes § Improves internal integration of processes § Increases awareness of process performance for more consistent results § Better use of resources § Improves customer confidence in the organization All of these add value for the organization 8

Additional information is available at https: //committee. iso. org/tc 176 sc 2 9