ISO 10018 2020 Revision Overview Quality management systems

ISO 10018: 2020 Revision Overview Quality management systems — Guidelines on people engagement ISO/TC 176 TG 01

Purpose The purpose of this presentation is to: • provide a summary of ISO 10018: 2020, Quality management systems — Guidelines on people engagement. Note: Although this standard is intended to address these concepts in relation to quality management systems and standards, they can be applied to other management systems, standards, and disciplines. Note: Quality culture is further addressed in detail in ISO 10010 ISO/TC 176/TG 01

Introduction to ISO 10018: 2020 • This standard provides gives guidelines for engaging people in an organization’s quality management system and on enhancing their involvement and competence within it. • People engagement is the emotional commitment that people have to the organization and its goals. • Their engagement with the quality management system is an extension of this emotional commitment. • Published 2020 ISO/TC 176/TG 01

Content – Part 1 Contents of ISO 10018: 2020 • Foreword • Introduction • 1 Scope • 2 Normative references • 3 Terms and definitions • 4 Strategy – 4. 1 Considerations – 4. 2 Link to ISO 9001 and other quality management standards and systems – 4. 3 Potential action steps – 4. 4 Potential benefits ISO/TC 176/TG 01

Content – Part 2 Contents of ISO 10018: 2020 • 5 Quality culture – – 5. 1 Considerations 5. 2 Link to ISO 9001 and other quality management standards and systems 5. 3 Potential action steps 5. 4 Potential benefits – – 6. 1 Considerations 6. 2 Link to ISO 9001 and other quality management standards and systems 6. 3 Potential action steps, 6. 4 Potential benefits – – 7. 1 Considerations 7. 2 Link to ISO 9001 and other quality management standards and systems 7. 3 Potential action steps, 7. 4 Potential benefits ISO/TC 176/TG 01 • 6 Leadership • 7 Training and development

Content – Part 3 Contents of ISO 10018: 2020 • 8 Knowledge and awareness – 8. 1 Considerations – 8. 2 Link to ISO 9001 and other quality management standards and systems – 8. 3 Possible action steps – 8. 4 Potential benefits • 9 Improvement – 9. 1 Considerations – 9. 2 Link to ISO 9001 and other management standards and systems – 9. 3 Possible action steps – 9. 4 Potential benefits ISO/TC 176/TG 01

Main Changes This second edition cancels and replaces the first edition (ISO 10018: 2020). Main changes of the ISO 10018: 2020 revision • in accordance with the revised ISO Quality Management principles, "people involvement" has been changed to "engagement people"; • the different clauses have been linked to those in ISO 9001: 2015. • competence has been transferred from ISO 10018 to the revised ISO 10015. ISO/TC 176/TG 01

Benefits of using ISO 10018: 2020 • A strong positive quality culture where people agree upon and care deeply about organizational values, • Can improve business performance and motivate people and coordinate their behaviour towards a vision and specific performance goals, • When people are engaged, organizations perform better, • Greater clarity in people understanding their individual roles in implementing the strategy, • Can be applied to other management systems, standards, and disciplines. ISO/TC 176/TG 01

Summary The ISO 10018: 2020 standard provides: • concepts for improving people engagement; • guidance on how changes can be made to the level of people engagement within organizations of all types and sizes; • methods to develop and manage the strategy of people engagement including: – involvement and contributions of interested parties; – clarifying individual roles in implementing the strategy; – development of people’s competence; ISO/TC 176/TG 01

For more information • To obtain a copy of ISO 10018: 2020 – http: //www. iso. org/iso/store. htm • ISO TC 176 homepage – https: //committee. iso. org/home/tc 176 • ISO Online Browsing Platform – https: //www. iso. org/obp/ui/#search ISO/TC 176/TG 01