ISO 10015 2019 Revision overview Quality management Guidelines

ISO 10015: 2019 Revision overview Quality management — Guidelines for competence management and people development ISO/TC 176 TG 01

Purpose The purpose of this presentation is to: • provide a summary of ISO 10015: 2019, Quality management Guidelines for competence management and people development. Note: This standard applies to all organizations regardless of their type or size. It is not intended for use in contracts, regulations, or for certification. It does not add to, change, or otherwise modify requirements for the ISO 9000 - series or other management system standards. ISO/TC 176/TG 01

Introduction to ISO 10015: 2019 • This standard gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties. • Organizational performance is dependent upon how peoples’ competences are used at work. • Provides guidance to help organizations manage competence and develop their people. • Published 2019 ISO/TC 176/TG 01

Contents of ISO 10015: 2019 • • • Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 Competence management – 4. 1 General – 4. 2 Determining competence needs • 4. 2. 1 Organizational competence • 4. 2. 2 Team competence • 4. 2. 3 Individual competence – 4. 3 Assessing current competence and development needs ISO/TC 176/TG 01

Contents of ISO 10015: 2019 • 5 Competence and people development – – – 5. 1 5. 2 5. 3 5. 4 5. 6 General Planning Structuring Actions Roles and responsibilities Evaluating the impact of competence and development programme • 5. 6. 1 Evaluating at organizational level • 5. 6. 2 Evaluating at team level • 5. 6. 3 Evaluating at individual level – 5. 7 Determining future competence and development needs ISO/TC 176/TG 01

Main Changes Main changes of the ISO 10015: 2019 revision • The main changes compared with the previous edition ISO 10015: 1999 are as follows: – technically revised; – closer alignment with the High-Level Structure (HLS) as laid down in the new ISO 9000 family series; – updated to support in general the fact that the organization wishing to comply should identify its competence needs at planned intervals; – competence management has been further clarified. ISO/TC 176/TG 01

Benefits of using ISO 10015: 2019 • Applying planned and systematic processes for competence and people development processes makes an important contribution to helping organizations improve their capabilities, meet their strategic direction, and achieve intended results. • Competence management has significant importance in enhancing the organization’s capabilities to create and deliver value. ISO/TC 176/TG 01

Summary The ISO 10015: 2019 standard provides guidance on: • how organizations can manage competence and develop their people; • interpreting references to competent and developed people within the ISO 9000 family of quality management systems, or any other management systems standard. ISO/TC 176/TG 01

For more information • To obtain a copy of ISO 10015: 2019 – http: //www. iso. org/iso/store. htm • ISO TC 176 homepage – https: //committee. iso. org/home/tc 176 • ISO Online Browsing Platform – https: //www. iso. org/obp/ui/#search ISO/TC 176/TG 01