ISO 10014 202 X Revision Overview Quality management

ISO 10014: 202 X Revision Overview Quality management systems — Managing an organization for quality results — Guidelines for realizing financial and economic benefits ISO/TC 176/TG 01

Purpose The purpose of this presentation is to: • provide a summary of ISO 10014: 202 X, Managing an organization for quality results — Guidelines for realizing financial and economic benefits. Note: This standard applies to all organizations regardless of their type or size. It is not intended for use in contracts, regulations, or for certification. It does not add to, change, or otherwise modify requirements for the ISO 9000 - series or other management system standards. ISO/TC 176/TG 01

Introduction to ISO 10014: 202 X • This International Standard is specifically directed to the top management of an organization. • It provides guidelines for realizing financial and economic benefits by applying a top-down structured approach for monitoring and trending key metrics and taking improvement action using quality management systems and quality management principles. • Adoption of these principles is a strategic top-management decision. • Implementation of these principles establishes and enables a linkage between effective management and the realization of financial and economic benefits and other organizational goals. ISO/TC 176/TG 01

Contents of ISO 10014: 202 X • • • Foreword Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 Structure approach used in this standard – 4. 1 Overview – 4. 2 Structured approach – 4. 2. 1 Stage 1 – Set, monitor and trend performance objectives ISO/TC 176/TG 01

Contents of ISO 10014: 202 X • 4 Structure approach used in this standard (continued) – 4. 2. 2 Stage 2 – Take action on observed trends and results – 4. 2. 2. 1 Plan – 4. 2. 2. 2 Do – 4. 2. 2. 3 Check – 4. 2. 2. 4 Act ISO/TC 176/TG 01

Main Changes Main changes of the ISO 10014: 202 X revision • Content is addressed to top management, • Top Down structured approach to improvement, while incorporating PDCA, • alignment to ISO 9000: 2015, ISO 9001: 2015, Quality Management Principles. ISO/TC 176/TG 01

Benefits of using ISO 10014: 202 X are: • improved profitability, • improved budgetary performance, • increased competitiveness, • improved customer retention and loyalty, • optimized, effective and efficient processes, • improved supply chain performance. ISO/TC 176/TG 01

Summary The ISO 10014: 202 X standard provides guidance on: • realizing financial and economic benefits by applying a top-down structured approach for monitoring and trending key metrics, • taking improvement action using quality management systems and quality management principles, • effective management and the realization of financial and economic benefits and other organizational goals. ISO/TC 176/TG 01

For more information • To obtain a copy of ISO 10014: 202 X – http: //www. iso. org/iso/store. htm • ISO TC 176 homepage – https: //committee. iso. org/home/tc 176 • ISO Online Browsing Platform – https: //www. iso. org/obp/ui/#search ISO/TC 176/TG 01