ISE 412 Human Factors Engineering Dr Laura Moody

ISE 412: Human Factors Engineering Dr. Laura Moody Fall, 2004

Course Goals § Upon completion of ISE 412, students will be able to: l l l Develop, conduct, and evaluate the results of human factors research. Develop models of human-machine systems. Develop information requirements based on understanding of human sensory processing and cognition. Develop action requirements based on understanding of human response capabilities and limitations. Design human-machine interactive systems based on appropriate models, information and action requirements, and an understanding of human abilities, limitations, and preferences.

Prerequisites and Grading § Prerequisites: l l § Grading l l l § ISE 311 EGR 252 Homework/Labs Paper Review Team Project Exam 1 Exam 2 Final Exam Participation 20% 10% 20% 15% 20%

Background: History of Human Factors EARLY DAYS … LATER … NOW … UNDERSTANDING COMPLEXITY PERVASIVE HUMAN FACTORS

The Designer’s Dilemma goals requirements constraints priorities

Modern Human Factors Understands That … PEOPLE USE TECHNOLOGY … TO ACCOMPLISH THEIR GOALS … IN THEIR ENVIRONMENT.

Human Factors And Product Design How a product connects with the user – 3 KEY FOCAL POINTS. USEFUL • • Meets recognized needs Supports goals & objectives Improves the outcome Enhances performance or efficiency • etc. . . USABLE • • • Fit, reach, strength Visible, audible, etc. Understandable Informative Learnable etc. . . Successful Products DESIRABLE • • Pleasure in use Satisfaction with outcome Fit, feel, & finish Cultural, social, lifestyle impact • Sense of empowerment • etc. . . SUCCESSFUL PRODUCTS connect on all levels – they are USEFUL, USABLE, & DESIRABLE

A Framework for Understanding HF Now § Hierarchy of User Needs (from Bonapace, 2002) pleasure usability functionality safety and well-being § Example …

‘Foundational’ Human Factors: Focus on Useful and Usable “Usability” : the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. (ISO 9241 -11) For Example:

Towards the ‘New’ Human Factors: Adding ‘Desirable’ For Example: § “Break out of the ‘sea of white’” § Provide a ‘useful’ and ‘usable’ product. § Meet / exceed consumer needs. pleasure usability functionality safety and well-being

Human Factors in the Product Development Process PRM POS PRODUCTION RELEASE MILESTONE PROJECT OBJECTIVE SUMMARY DRM DESIGN RELEASE MILESTONE CUSTOMER MLM CSM MARKET LAUNCH MILESTONE CONCEPT SELECTION MILESTONE PRE IST CONCEPTUALISATION IDENTIFY BEHAVIORS, PERCEPTIONS BELIEFS AND ATTITUDES DEVELOP USER EXPERIENCE MAP IDENTIFY USER TYPES / STYLES OF USE DEVELOP PROCESS MAPS AND/OR USER MODELS AND INTERACTION STYLES INVESTIGATE HABITS AND PRACTICES E-SCAN, TRENDS ( cultural life style, . . ) IDENTIFY UNMET LATENT NEEDS/DESIRES BENCHMARKING Research CONVERSION HF DESIGN REQUIREMENTS DESIGN GUIDANCE/RECCOMENDATION PROFESSIONAL ASSESSMENT CONCEPT EVALUATION BENCHMARKING EXECUTION DESIGN GUIDANCE PROFESSIONAL ASSESSMENT PRODUCT EVALUATION BENCHMARKING FIELD TESTING FOLLOW UP RESEARCH BENCHMARKING IST CET BET IDEA SCREEN TOLLGATE CONCEPT EVALUATION TOLLGATE BUSINESS EVALUATION TOLLGATE Model Define Req’ts. Design POST AUDIT Evaluation

Fields involved …

Course Outline

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