IS ANYBODY LISTENING?
What is listening? • Lis-ten-ing n (1996, International Listening Association): “the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages. ”
HABITS OF THE WORST LISTENERS • • • Call the subject uninteresting Criticize the speaker’s delivery Get overstimulated Listen only for facts Take no notes or note everything
WORST HABITS, CONTINUED • Fake attention • Get distracted • Avoid difficult listening material • Let emotions block the message • Waste thought speech advantage
THOUGHT SPEECH ADVANTAGE • We listen badly because we are able to think so fast--750 words/min. versus speeches given at 175 words/min. Our minds wander. Use the time advantage to • 1. Try to guess the speaker’s next point. • 2. Identify the supporting evidence supplied. • 3. Engage in a mental recap approx. every 4 minutes to reinforce learning/memory.
HABITS OF THE BEST LISTENERS • Search, sift, sort, and store information • Concentrate on the message being delivered • Get the main ideas • Pay attention to the speaker • Obtain the principles and ideas and write them down.
BEST HABITS, CONTINUED • • Recognize and control emotions Exercise their listening muscles. Eliminate distractions Take advantage of the timethought differential
A MODEL FOR LISTENING • Hearing--focusing on and attending to the message • Understanding--obtaining the literal message meaning • Remembering--recalling the message for future action
LISTENING MODEL, MODEL CON’T. • Interpreting--expressing sensitivity to contextual and nonverbal message aspects • Evaluating--logic applied to the assessment of the message value • Responding--choosing an appropriate response to what is heard
A FINAL THOUGHT • “The principle of listening, someone has said, is to develop a big ear rather than a big mouth. ” --Howard G. and Jeanne Hendricks