IPPN Principals Professional Briefing Day September 2010 Tullamore

IPPN Principals’ Professional Briefing Day September 2010 Tullamore

Occupational health assessments Teacher in service Medical issue adversely affecting work attendance or performance Principal act on behalf of the Board to meet H&S obligations Discretionary referral to Medmark Non-discretionary to Medmark

Medmark avoidance syndrome! 94% of referrals are Nondiscretionary Typical work absence is 18 weeks at time of assessment 44% of IHR applicants are attending Medmark for the first time Lack of awareness Unwillingness to take on HR role Negative perception of service Enabling absence School first

OHAs (cont) Absence breakdown 2010 No time off work < 1 month 1 -3 months 4 -6 months 6 -12 months > 1 year 3% 7% 24% 40% 23% 3%

Responses to Teachers Survey

Question 1: In what sector of the educational service does your school belong to? Answered question 128 Skipped question 0 Answer Options Response Percent Response Count Primary 46. 9 % 60 Secondary 33. 6 % 43 Comprehensive & Community 7. 8 % 10 VEC 11. 2 % 15

Question 2: How would you rate the friendliness and efficiency of the Medmark administrative and reception staff? Would you say … Answered question 128 Skipped question 0 Answer Options Response Percent Response Count Excellent 67. 2% 86 Very Good 26. 6% 34 Good 4. 7% 6 Fair 1. 6% 2 Poor 0. 0% 0

Question 3: How would you rate the cleanliness and comfort of the waiting area? Would you say … Answered question 128 Skipped question 0 Answer Options Response Percent Response Count Excellent 64. 8% 83 Very Good 25. 8% 33 Good 6. 3% 8 Fair 2. 3% 3 Poor 0. 8% 1

Question 4: How would you rate the Doctors overall knowledge and understanding of your problem? Would you say … Answered question 128 Skipped question 0 Answer Options Response Percent Response Count Excellent 65. 6% 84 Very Good 22. 7% 29 Good 10. 2% 13 Fair 0. 8% 1 Poor 0. 8% 1

Question 5: How would you rate the Doctor on being courteous and professional? Would you say … Answered question 128 Skipped question 0 Answer Options Response Percent Response Count Excellent 82. 8% 106 Very Good 10. 9% 14 Good 6. 3% 8 Fair 0. 0% 0 Poor 0. 0% 0

Question 6: How would you rate the Doctor on helpfulness, in other words, a willingness to assist you? Would you say … Answered question 127 Skipped question 1 Answer Options Response Percent Response Count Excellent 77. 2% 98 Very Good 13. 4% 17 Good 6. 3% 8 Fair 3. 1% 4 Poor 0. 0% 0

Question 7: How would you rate your overall experience with Medmark? Answered question 128 Skipped question 0 Answer Options Response Percent Response Count Excellent 67. 2% 86 Very Good 23. 4% 30 Good 6. 3% 8 Fair 3. 1% 4 Poor 0. 0% 0

Question 8: Were you apprehensive about your referral here, in advance of attending Medmark? Answered question 127 Skipped question 1 Answer Options Yes No Response Percent Response Count 61. 4% 39. 4% 78 50

Question 9: If you were asked to re-attend Medmark, would you be more or less apprehensive based on your experiences today? Answered question 116 Skipped question 12 Answer Options More Apprehensive Less Apprehensive Response Percent Response Count 3. 4% 97. 4% 4 113

Question 10: Any other relevant comments “Excellent service. ” “Very helpful. ” “It was a very positive experience. ” “If all appointments were more like this, it would be brilliant. ” “It was a thoroughly professional response. I received good advice. Gave me confidence. ” “I think that this service is extremely important for people with chronic pain. Staff and doctors at Medmark are extremely helpful. ” “Very compassionate and understanding doctor. Thank you. ” “Everyone was very kind and willing to listen. A very positive experience. ” “Fantastic empathy. Knowledgeable, professional doctor. ” “A most difficult balance was struck effectively: care for me, versus the needs of the situation with which I work. ”

Responses to Principal / Manager Survey

Question 1: In what sector of the educational service does your school belong to? Answered question 31 Skipped question 0 Answer Options Response Percent Response Count Primary 41. 9 % 13 Secondary 51. 6 % 16 Comprehensive & Community 3. 2 % 1 VEC 3. 2 % 1

Question 2: At which surgery did your teacher attend? Answered question 31 Skipped question 0 Answer Options Response Percent Response Count Dublin 61. 3% 19 Cork 22. 6 % 7 Limerick 12. 9 % 4 Galway 6. 5 % 2

Question 3: How would you rate the service you received? Answered question 31 Skipped question 0 Answer Options Response Percent Response Count Excellent Very Good 77. 4% 3. 2% 6. 3% 24 6 1 Fair Poor 0. 0% 0 0

Question 4: How would you rate the courtesy of the staff? Answered question 31 Skipped question 0 Answer Options Response Percent Response Count Excellent 87. 1% 27 Very Good 12. 9% 4 Good 0. 0% 0 Fair 0. 0% 0 Poor 0. 0% 0

Question 5: How would you rate the clarity of information or advice provided? Answered question 30 Skipped question 1 Answer Options Response Percent Response Count Excellent 70. 0% 21 Very Good 23. 3% 7 Good 6. 7% 2 Fair 0. 0% 0 Poor 0. 0% 0

Question 6: How easy was it to find information on the service? Answered question 30 Skipped question 1 Answer Options Easy Difficult Response Percent Response Count 96. 7% 3. 3% 29 1

Question 7: How would you rate the speed of service pre appointment? Answered question 30 Skipped question 1 Answer Options Response Percent Response Count Excellent 80. 0% 24 Very Good 20. 0% 6 Good 0. 0% 0 Fair 0. 0% 0 Poor 0. 0% 0

Question 8: How would you rate the communication pre appointment? Answered question 30 Skipped question 1 Answer Options Response Percent Response Count Excellent 73. 3% 22 Very Good 23. 3% 7 Good 0. 0% 0 Fair 3. 3% 1 Poor 0. 0% 0

Question 9: How would you rate the speed of service post appointment? Answered question 31 Skipped question 0 Answer Options Response Percent Response Count Excellent 71. 0% 22 Very Good 22. 6% 7 Good 3. 2% 1 Fair 3. 2% 1 Poor 0. 0% 0

Question 10: Did you find the website easy to use? Answered question 30 Skipped question 1 Answer Options Yes No Response Percent Response Count 96. 7% 3. 3% 29 1

Question 11: How would you rate the feedback from the Doctor? Answered question 30 Skipped question 1 Answer Options Response Percent Response Count Excellent 73. 3% 22 Very Good 16. 7% 5 Good 10. 0% 3 Fair 0. 0% 0 Poor 0. 0% 0

Question 12: Did you find that the Doctor understood the issues under consideration? Answered question 31 Skipped question 0 Answer Options Yes No Response Percent Response Count 100. 0% 31 0

Question 13: Did the Doctor address the questions raised in your referral? Answered question 31 Skipped question 0 Answer Options Yes No Response Percent Response Count 100. 0% 31 0

Question 14: Did this feedback and the subsequent report assist you in the management of the case? Answered question 29 Skipped question 2 Answer Options Yes No Response Percent Response Count 96. 6% 3. 4% 28 1

Question 15: How would you rate the overall Medmark experience? Answered question 31 Skipped question 0 Answer Options Response Percent Response Count Excellent 61. 3% 19 Very Good 32. 3% 10 Good 6. 5% 2 Fair 0. 0% 0 Poor 0. 0% 0

Question 16: Based on this experience, would you be more or less likely to refer a teacher again? Answered question 31 Skipped question 0 Answer Options Response Percent Response Count More Likely Less Likely 100. 0% 31 0

Question 17: Any other relevant comments “Very professional service. ” “No. Just a word of thanks. Have used the service 3 times in two years – all very good experiences. ” “Many thanks. Again this morning I telephoned re: the employment of a new teacher and received excellent advice. Thank you. ” “Extremely pleased with the service and professionalism of the service. Many thanks. ” “Bernadette in Cork provides excellent assistance when contacted. ” “Very impressed with the whole experience. ” “Efficiency was remarkably good. ” “Telephone advice received from medical staff and HR staff in Cork are an excellent feature of service. ”

Thank You!