Iowa DSNP United Healthcare Dual Complete Plan H

Iowa DSNP United. Healthcare Dual Complete Plan - H 0169 -001

Agenda What is a DSNP? - Who is a Dual Eligible? - Who should enroll? - What are the plan details? - What makes this plan different? - What does a successful event look like Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 2

What is a DSNP? Dual Special Needs Plan (DSNP) A Medicare Advantage plan designed for those who receive both Medicare and Medicaid benefits 3

Who is a Dual Eligible? • Enrolled in both Medicare Parts A & B • Lives within the plan’s service area • Must not have ESRD - If they are receiving their Medicaid benefits from UHC they can enroll in the UHC Dual Complete Plan* • Must meet Full Dual Eligibility as defined by the State of Iowa • Many are under the age of 65 • Can be receiving their Medicaid benefits from any 1 of the states 2 Medicaid Managed Care Organizations (United. Healthcare or Ameri. Group). Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 4

Who should enroll in a DSNP? • ANYONE ELIGIBLE! - Additional benefits - Managed care - No change in current cost sharing - Access to DSNP provider network - Coverage outside of the state of Iowa • Dual Eligibles have an ongoing SEP and can enroll any month of the year Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 5

What are the plan details? • Available in 7 counties - Polk, Dallas, Jasper, Madison, Marshall, Story Warren • Medicaid Qualifying Levels - Sub-Set $0 Medicaid Level - QMB+, SLMB+, FBDE • Between 9, 500 -13, 500 eligible • World Wide Emergency Coverage with no limit Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 6

Plan Benefits Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 7

What makes this plan different? Strength, Stability, Hassle-Free

Consumer Satisfaction • The average length of membership on a UHC Dual Complete plan is 4. 6 years • Net Promoter Score - On a Scale of 1 -10, how likely are you to recommend this product or service to a friend or family member? - 0 -6 is a detractor, 7 -8 is neither, 9 -10 is a promotor. - Promoters – Detractors = NPS - Scale of -100 to 100 M&R Medicare Advantage Part D 52 36 AARP Medicare Supp C&S DSNP plans 71 75* Amazon Ford Starbucks 69 28 77 Santa Claus 74 * up from 65 YOY Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 9

Sustained and Aggressive Growth Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 10

C&S National DSNP Sales History 130, 000 2017 YTD

Local Market Support • Active in the community working with community organizations to drive awareness of the DSNP product - Providers - Food Pantries - Fitness Locations - Retail Locations - Senior Housing • Provide industry leading customer service • Provide the most aggressive benefits in the market. Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 12

What do Successful Events Look Like?

Informal Events/Retail Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 14

Mobile Food Bank Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 15

Member “Bring a Friend” Movie Event Proprietary information of United. Health Group. Do not distribute or reproduce without express permission of United. Health Group. 16