Involvement In the Commissioning Cycle Rosie Ayub Joanna

Involvement In the Commissioning Cycle Rosie Ayub & Joanna Wright Regional Involvement leads Secure Service Commissioning Team

today Our roles n How we involve people n Involvement in the commissioning cycle n Yorkshire and Humber CQUINS n

Who we are n n Regional Involvement Leads , Yorkshire and Humber Secure Services Commissioning Team Work alongside commissioners and case managers Work with 20 medium and low secure services Work regionally with service users, providers and commissioners to develop and improve services

How we involve people n Work to support involvement at all levels (individual, ward, unit, regional, national) n Regional Involvement Strategy Group n Supporting reps from this group on Forensic Catchment Group n Project groups within units

How we involve people n n n Regional workshops Involvement for improvement networks (i 4 i networks) Conferences Work closely with commissioners and case managers Development of regional secure internet site. Chat. Net. Feed into national consultation and developments

Involvement in commissioning • Involvement in Strategy Groups e. g. Women’s services • Regional workshops To look at priorities Procuring Services Strategic planning Monitoring and evaluation • Service user led audits e. g. whole dining experience • i 4 i networks • Involvement in design of new services • CQUINs in contracts

Yorkshire and Humber CQUINs Quality and developmental part of contract n Incentive n 5 of the 7 CQUINs for 10/11 are service user driven, involvement and recovery focussed n Service user defined CQUIN’s this year - Service user defined CPA Standards -Whole dining experience standards n

SAFETY n n Goal Medium and Low secure providers will use HONOS Secure (including PBR elements subject to DH guidance when available) and HCR 20 Description of indicator Use of HONOS secure and HCR 20 for all patients

INNOVATION Medium and Low secure providers will use the Essen. CES Climate Evaluation Schema n During 2010/11 all providers will introduce the use of the tool n

USER EXPERIENCE n n Goal Medium and Low secure providers to demonstrate a robust system/process that promotes the empowerment and involvement of service users Description of indicator Providers will work in partnership with service users to develop a service wide involvement and personalisation strategy outlining the development of involvement at all levels of the organisation ( individual, ward, unit and decision making)

User Experience Goal Medium and Low will implement one new service user defined service improvement n Description of indicator (i) Service providers will implement all 20 of the service user defined CPA standards (2 yr CQUIN) (ii) Service providers will meet the standards outlined in the “Whole Dining Experience Audit Report” n

CPA Standards n n n n Involvement in whole of meeting Agree invitation list Agree Agenda Decision on who chairs meeting Receive reports 1 week before meeting Discuss how you would like to meet people before the meeting Joint decision on how meeting is run, where people sit etc Agreement on action plan

User Experience n n Goal Medium and low secure providers to further develop the quality standards A 81 of the best practice guidance for medium secure units by developing a benchmarking tool linking 25 hr activity to personalisation and recovery Description of indicator To build on the 25 hr structured activity using the Yorkshire and Humber Service user defined Activity Plan to link structured activity to outcomes, personalisation and recovery

Service user defined activities outcomes plan Social Activities and Relationships Financial Independence Spirituality and Hope Physical Activity – Sports, Leisure, Excitement & Taking Risks My Activity Plan Health and Well-Being Safety – Being ‘World-Wise’ Personal Independence Skills and Knowledge

EFFECTIVENESS n Goal MEDIUM AND LOW SECURE PROVIDERS WILL IMPLEMENT A RECOGNISED TOOL FOR RECOVERY PLANNING n Description of indicator Providers will implement a recognised tool for recovery planning e. g. Recovery Star, WRAP, or “Working towards recovery plan”

Benefits of having service user defined and designed elements in contracts Proves we mean business n Many services would choose not to adopt the service user developed initiatives if not in contracts n People begin to take involvement seriously as a key quality improvement method n Motivates people to stay involved n Clear message about how we value service user involvement n