Introduction to Technical Communication Week 1 Technical Communication

  • Slides: 10
Download presentation
Introduction to Technical Communication Week 1 Technical Communication DAHMEN

Introduction to Technical Communication Week 1 Technical Communication DAHMEN

What is technical communication? n n n Communicating about technology Writing about scientific subjects

What is technical communication? n n n Communicating about technology Writing about scientific subjects Writing highly detailed information for specific audiences Writing user-centered documents Training people to use technology

What is ‘technology’? n n n ‘the practical application of knowledge especially in a

What is ‘technology’? n n n ‘the practical application of knowledge especially in a particular area’¹ Objects used to make life ‘easier’ Computers and machines that use them Knowledge specific to a technical field Often used with modifiers (medical, information, educational…technology) ¹‘Technology. ’ Merriam-Webster’s Online. 2003. 30 August 2003 <http: //www. m-w. com/cgi-bin/dictionary>

Characteristics of Good Technical Communication n Accessible q q q n Usable q q

Characteristics of Good Technical Communication n Accessible q q q n Usable q q n Logical location and format Appropriate to users Complete Efficient Easy to use Relevant q q Addresses correct information Correct purposes

Common Types of Tech Com n n n n Manuals Procedures/directions Training modules Quick

Common Types of Tech Com n n n n Manuals Procedures/directions Training modules Quick References/Job Aids Proposals/Reports/Memos Multi-media demonstrations ‘Pushed’ information

Common Media used in Tech Com n n n n Paper/print Web pages Graphics

Common Media used in Tech Com n n n n Paper/print Web pages Graphics Sound Databases Embedded help Oral presentations/training ‘Hands on’ or self-guided training

Who are Technical Communicators? n n n Writers Editors Web Designers Graphic artists Researchers

Who are Technical Communicators? n n n Writers Editors Web Designers Graphic artists Researchers Developers q q n Informational Instructional Project Managers

Where do Technical Communicators work? n n n n Engineering firms Software corporations Training

Where do Technical Communicators work? n n n n Engineering firms Software corporations Training and education Universities Law firms Consultants Government divisions Development and Communication

How do they work? n n n Team oriented Between engineers/subject experts and public

How do they work? n n n Team oriented Between engineers/subject experts and public Between technical experts and managers With writers, editors, usability specialists, artists, publishers, lawyers, experts… Under tight deadlines Emphasis on cost benefits

Additional Aspects of Tech Comm n n Societal dimensions Risk management Ethical dimensions Business

Additional Aspects of Tech Comm n n Societal dimensions Risk management Ethical dimensions Business models