Introduction to Stakeholder Engagement The processes required to

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Introduction to Stakeholder Engagement The processes required to identify the people, groups or organisations

Introduction to Stakeholder Engagement The processes required to identify the people, groups or organisations that could impact, be impacted by the project, to analyse stakeholder expectations and their impact on the project, and to develop appropriate strategies for effectively engaging stakeholders in project decisions and execution. From PMBOK 5 th Edition

Introduction to Stakeholder Engagement Continuous communication Addressing issues Managing conflicting interest Appropriate stakeholder engagement

Introduction to Stakeholder Engagement Continuous communication Addressing issues Managing conflicting interest Appropriate stakeholder engagement From PMBOK 5 th Edition

Definition of Project Stakeholders are persons, individuals or organisations who may affect or be

Definition of Project Stakeholders are persons, individuals or organisations who may affect or be affected by or perceived itself affected by a decision, outcome or activity of the project.

Definition of Project Stakeholders may also exert influence over the project, its deliverables and

Definition of Project Stakeholders may also exert influence over the project, its deliverables and the project team members. The project management team must identify both internal and external stakeholders in order to determine the project requirements and expectations of all parties involved. The Project Manager must manage the influence and expectations of the various stakeholders to ensure a successful project outcome.

Stakeholders and the Project Other Stakeholders Project Stakeholders Portfolio Manager Program Manager Project Management

Stakeholders and the Project Other Stakeholders Project Stakeholders Portfolio Manager Program Manager Project Management Office Functional Managers Project Sponsor Project Team Project Management Team Project Manager Operations Manager Project Team Sellers/ Business Partners Customers/ Users The Project PMBo. K Guide – 5 th Edition, figure 2. 7

Internal and External Stakeholders Suppliers Business Partners Customers Other Stakeholders Sub Contractors Government Public

Internal and External Stakeholders Suppliers Business Partners Customers Other Stakeholders Sub Contractors Government Public Competitors External Stakeholders The Project Functional Managers Project Management Office Program Manager Internal Stakeholders Portfolio Manager Other Stakeholders Operations Manager

Project Stakeholder Engagement Processes 13. 1 Identify Stakeholders 13. 2 Plan Stakeholder Management 13.

Project Stakeholder Engagement Processes 13. 1 Identify Stakeholders 13. 2 Plan Stakeholder Management 13. 3 Manage Stakeholder Engagement 13. 4 Control Stakeholder Engagement Stakeholder satisfaction should be managed as a key project objective. PMBOK 5 th Edition