Introduction to Software Business Application Software Suites EMail

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Computer Software Lorrie Norrington Intuit Corp. Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -1

Learning Objectives Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END 1. Important Trends Occurring in Computer Software 2. Major Types of Application and System Software 3. Purpose of Several Popular Microcomputer Software Packages for End User Productivity and Collaborative Computing 4. Functions of an Operating System 5. Main uses of Computer Programming Software, Tools, and Languages Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -2

Application Software Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END End User Applications Major Types of Software Characteristics and Purposes Real World Case 1… Intuit and Lone Star Doughnuts Click to go to Case 1 Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -3

Overview of Computer Software Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases Computer Software Application Software General Purpose Application Programs Application. Specific Programs System Software System Management Programs System Development Programs KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -4

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END General-Purpose Application Programs Software Suites and Integrated Packages Oracle E-Business Suite Word Processor Word. Pro Corel Word. Perfect Office Word. Perfect Spreadsheet Excel 1 -2 -3 Quattro Pro Star. Calc Presentation Graphics Power. Point Freelance Presentations Star. Impress Database Manager Access Approach Paradox Star. Base Personal Info. Outlook Manager Organizer Corel Central Star. Schedule Programs Microsoft Office Copyright 2005, Mc. Graw-Hill/Irwin, Inc. Lotus Smart. Suite Sun Star Office Star. Writer 4 -5

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END General-Purpose Application Programs Visa International: Implementing an e-Business Suite • Internal Systems a Risk to Business • Management Infrastructure Fragmented • New e-Business Suite Provided a Streamlined System • Increased Processing Efficiency Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -6

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Web Browsers Microsoft Internet Explorer Netscape Navigator Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -7

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Electronic Mail and Instant Messaging (IM) Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -8

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Word Processing Desktop Publishing Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -9

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Electronic Spreadsheets Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -10

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Database Management –Database Development –Database Interrogation –Database Maintenance –Application Development Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -11

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Presentation Graphics Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -12

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Personal Information Managers (PIM) Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -13

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Groupware – Collaboration Software Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -14

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software General-Purpose Application Programs Application Service Providers (ASPs) Salesforce. Com ASP Site Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -15

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END General-Purpose Application Programs Fujitsu Technical Solutions: • Using an ASP • Dramatic Cost Savings of $415, 000 Annually • Robust and Intuitive • No IT Support Staff Needed • Enlarged User Base Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -16

System Software: Computer System Management Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Software Interface System Management Programs System Development Programs - CASE Real World Case 2… Wells Fargo and Others: Business Applications Click to go to Case 2 of Web Services Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -17

System Software: Computer System Management Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Interface Between End Users and Computers End Users Application Software System Software Computer Hardware Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -18

Operating Systems Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software The User Interface • Command-Driven • Menu-Driven • Graphical User Interface Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -19

Operating Systems Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases End User Systems User and Network Interface Communications Resource Management Task Management File Management Utilities and Other Functions Managing the Use of Hardware Resources Managing the Accomplishment Of Tasks – Managing Data and Program Files Providing a Variety of Support Services KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -20

Operating Systems Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Resource Management –Virtual Memory File Management Task Management –Multitasking Microsoft Windows –Windows NT –Windows 2000 –Windows XP –Windows Server 2003 Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -21

Operating Systems Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END UNIX –Solaris by Sun –AIX by IBM Linux –Open-Source Software –Shareware –Red Hat –Caldera –VA Linux Mac OS X Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -22

Operating Systems Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Orbitz and E* Trade: Switching to Linux • Sold on Linux Advantages • Transaction Intensive Operation • Dramatic Cost Savings Over Alternatives • Faster Response Time • Ease of Maintenance Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -23

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Other System Management Programs Database Management Systems Network Management Programs Utilities Performance Monitors Security Monitors Application Servers Middleware Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -24

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Other System Management Programs Travel Now: Converting to an Application Server • Needed Expanded Capacity • Application Server in Support of Web Site • Simplifies Adding New Features to Website • Used Far Less Servers • Significant Conversion Costs Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -25

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Programming Languages Machine Languages Use Binary Coded Instructions 1010 1011 1100 Assembler Languages Use Symbolic Coded Instructions LOD Y ADD Z STR X Real World Cases KEY TERMS BACK NEXT 11001 11010 11011 END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -26

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT Programming Languages High-Level Languages Use Brief Statements or Arithmetic BASIC: X = Y + Z COBOL: COMPUTE X = Y + Z Fourth-Generation Languages Use Natural and Nonprocedural Statements SUM THE FOLLOWING NUMBERS END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -27

Object-Oriented Languages Ca l Int culat ere e st Real World Cases END Ow. Get ne r Deposit (amount) KEY TERMS BACK NEXT Current Account Balance ly nth t Mo en int em Pr Stat Withdraw (amount) t Ge ce lan Ba Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Programming Languages Savings Account Object Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -28

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Programming Languages Object-Oriented Languages Visual-Basic Supports GUI Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -29

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Programming Languages Web Languages and Services HTML XML JAVA – Platform Independence – Program Applets JAVA 2 Enterprise Edition Microsoft. NET Software Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -30

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Programming Languages J 2 EE and. NET Compared Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -31

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Programming Languages Fidelity Investments: Converting to XML • Retrofit of Corporate Data to an XML Format • Sought to Reduce Hardware, Software, and Web and Transactional Protocols • Common Platform Saved Time and Allowed Programmer Reassignment Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -32

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Programming Languages Web Services Applications Uses UDDI Web Services Directory to Locate Desired Web Service Client Application Real World Cases KEY TERMS BACK NEXT Web Service is Delivered Back to Client in XML Web Services is Translated to XML, Which Acts as a Platform-Neutral Wrapper Web Service Components Communicate Via SOAP, an XML-Based Protocol for Connecting Applications and Data END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -33

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Programming Languages Web Services Applications Dollar Rent A Car: Developing Web Services • Used “. NET” Technology • Provided Direct Machine-to -Machine Links • Relatively Easy to Do • Potential for Reuse Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -34

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Programming Software Language Translator Assembler Compiler Interpreter Programming Tools • Graphical Programming Interfaces • Programming Editors • Debuggers Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -35

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Programming Tools Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -36

Summary Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Software – Two Major Types 1. Application Software 2. System Software Application Software Types 1. General-Purpose 2. Application-Specific Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -37

Summary Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Software – System Software • System Management • System Development • Network Management • Database Management • Utilities Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -38

Summary Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Software – Operating Systems Five Basic Functions 1. User Interface 2. Resource Management 3. File Management 4. Task Management 5. Utilities Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -39

Summary Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Software – Programming Languages Five Major Levels 1. 2. 3. 4. Machine Languages Assembler Languages High-Level Languages Fourth-Generation Languages 5. Object-Oriented Languages Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -40

KEY TERMS Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Application Server Application Software Application-Specific Programs Assembler Language Desktop Publishing Electronic Mail Electronic Spreadsheet Software File Management Fourth-Generation Language General-Purpose Application Programs Graphical User Interface Groupware High-Level Language HTML Instant Messaging Integrated Package Java Language Translator Program Machine Language Copyright 2005, Mc. Graw-Hill/Irwin, Inc. Middleware Multitasking Natural Language Object-Oriented Language Operating System Personal Information Manager Presentation Graphics Software Programming Tools Resource Management Software Suites System Management Programs System Software Task Management User Interface Utility Programs Virtual Memory Web Browser Web Services Word Processing Software XML 4 -41

Optional Case Studies Real World Case 1 Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Intuit and Lone Star Doughnuts: The Small Business Software Challenge Real World Case 2 Wells Fargo and Others: Business Applications of Web Services Real World Case 3 Merrill Lynch and Others: The Growth of Linux in Business Real World Case 4 Mark’s Work Warehouse and Others: Using Java in Business Copyright 2005, Mc. Graw-Hill/Irwin, Inc. Click to go to Case 1 Click to go to Case 2 Click to go to Case 3 Click to go to Case 4 4 -42

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Data Resource Management Real World Cases Chapter 5 KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -43

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Intuit and Lone Star Doughnuts: The Small Business Software Challenge 1 - Why does Intuit dominate its present software markets? Visit its website and review its software products and services to help you answer. Return to Chapter 4 Real World Cases KEY TERMS BACK NEXT Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -44

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Intuit and Lone Star Doughnuts: The Small Business Software Challenge Discussion points would include: • Cost of Product. • Ease of Use of Product. • Product Includes Most Features that Small Businesses Need. • Easy to Learn How to Use the Product. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -45

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Intuit and Lone Star Doughnuts: The Small Business Software Challenge Discussion points would include: • Minimizes Accounting Issues for the user. • User Does Accounting Without Realizing It. • Windows Based Product is Easy to Run. • Backup and Related Features are Simple. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -46

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Intuit and Lone Star Doughnuts: The Small Business Software Challenge 2 - How successful will Microsoft be in competing with Intuit in the small business software market? Why? Visit the Great Plains Software website and review their software products and services to help you answer. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -47

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT Intuit and Lone Star Doughnuts: The Small Business Software Challenge Discussion points would include: • Ease of Purchase – Quick Books Off-the-Shelf vs. Great Plains Ordering from a Business Partner. • Cost of Product – Quick Books Low Cost vs. Great Plains Higher Prices. • Upgrade Costs – Quick Books Upgrades When Necessary vs. Great Plains Buy More on the Front-End. END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -48

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Intuit and Lone Star Doughnuts: The Small Business Software Challenge Discussion points would include: • Ease of Use – Quick Books vs. Great Plains. • Migration of Quick Books files into Turbo Tax – Often Tax Preparers for Small Businesses Request Quick Book Files to Simplify the Tax Services for Small Business Owners. Business Keeps Costs to a Minimum. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -49

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Intuit and Lone Star Doughnuts: The Small Business Software Challenge 3 - Do you agree with Intuit’s strategy to capitalize on the opportunities in small business software, and the threat posed by competition from Microsoft, SAP, and Oracle? Why or why not? What else could they do? Explain. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -50

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Intuit and Lone Star Doughnuts: The Small Business Software Challenge Discussion points would include: • Low Cost Provider of Software. • Ease of Use of Product. • Ease of Migration into Tax Software – Small Business Owner Can Upload Business File intro Turbo Tax, Prepare His/Her Own Return and File it Electronically. Saves Business Owner Money. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -51

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT Intuit and Lone Star Doughnuts: The Small Business Software Challenge Discussion points would include: • Market has the Potential to Generate Increased Revenues for the Company that Provides the Best Software at the Most Competitive Price to the Most Customers. At Present that is Intuit. Return to Chapter 4 Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -52

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Wells Fargo and Others: Business Applications of Web Services 1 - What is the Purpose and Business Value of Web Services? Return to Chapter 4 Real World Cases KEY TERMS BACK NEXT Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -53

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Wells Fargo and Others: Business Applications of Web Services Discussion points include: • • • Transform a Wide Variety of Data Formats into a Single Format. A Consistent Way of Aggregating Data from Multiple In-house Systems Including Old Mumps Systems to New Microsoft Ones Became Possible Using Web Services. Web Service Modules Can Be Snapped Together in Lego-like Fashion to Develop Customer Accounts that are Tailored to Fit the Customer’s Data Format. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -54

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Wells Fargo and Others: Business Applications of Web Services Discussion points include: • Development Setup Time Reduced by 30% to 50% per Customer. • Cost Savings for the Customer. • Deliveries by Businesses Can Be Speeded up Through the Use of Web Service. • CRM Systems Such as Patient Account Information Can Be Accessed Faster By Users. • Interenterprise Systems Can Be Developed by Web services. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -55

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Wells Fargo and Others: Business Applications of Web Services 2 - What are the benefits of Web services for Wells Fargo, Things Remembered, and Providence Health? Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -56

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Wells Fargo and Others: Business Applications of Web Services Wells Fargo Benefits would include: • • No Longer Needed Separate Channels to Tie Customer’s Data into the Bank’s Back-end Systems. Account Setup Times Were Reduced by 30% to 50% for Each New Customer. Development Time and Money Saved. Customers Save Time and Money Altering their Data Formats. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -57

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Wells Fargo and Others: Business Applications of Web Services Things Remembered Benefits would include: • • • Web Services Speed Up Deliveries to Customers. Web Services Objects Created Can Be Reused as Part of Larger Web Services Initiatives. Web Services Will Eventually Be Used at POS Systems in the 760 Retail Stores Saving Telecommunications Costs and Reducing Order Confirmation Time. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -58

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Wells Fargo and Others: Business Applications of Web Services Providence Health Benefits would include: • • Development costs have been reduced. The time needed to bring a new service for customers to market has been reduced by 30% to 50%. Web services now provide patients and health care workers immediate access to patient information. Provides a consistent way of aggregating data from all of the in-house systems (from Mumps system to Microsoft systems). Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -59

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Wells Fargo and Others: Business Applications of Web Services Providence Health Benefits would include: • • • Patients can look up benefits information online and use a portal for transactions. Medical staff can access all of the patient information from all of Providence’s clinics, hospitals and offices. Web services based portal improves clinical care and patient care, and hopefully reduces costs and increases efficiencies. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -60

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT Wells Fargo and Others: Business Applications of Web Services 3 - What are the business challenges of Web services? Visit the Web services websites of BEA (www. bea. com/products/webservices), IBM (www. ibm. com/solutions/webservices ), and Microsoft (www. microsoft. com/webservices), to help you answer. END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -61

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Wells Fargo and Others: Business Applications of Web Services Challenges would include: • Costs to use the Web services. • Development time and cost to convert the site’s applications to the language used by the Web service provider. Return to Chapter 4 Real World Cases KEY TERMS BACK NEXT Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -62

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases Wells Fargo and Others: Business Applications of Web Services Challenges would include: • Costs to use the Web services. • Development time and cost to convert the site’s applications to the language used by the Web service provider. • Security issues. Return to Chapter 4 KEY TERMS BACK NEXT Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -63

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases Merrill Lynch and Others: The Growth of Linux in Business 1 - Should businesses continue to switch to the Linux operating system on servers and mainframes? Why or why not? KEY TERMS BACK NEXT Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -64

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Merrill Lynch and Others: The Growth of Linux in Business Discussion points would include: • Cost Savings. • Enhanced Processing Power and Speed Afforded by Linux. • Ease of Maintenance. • Cost Savings From Converting to Linux are so Large that CIOs Get Giddy Talking About It. • Reliability of Linux vs. Other Operating Systems Such as Windows. • Security Issues. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -65

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT Merrill Lynch and Others: The Growth of Linux in Business 2 - Should business and consumer PC users switch to Linux PC operating systems like Lindows and software suites like Sun’s Star. Office? Why or why not? END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -66

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases Merrill Lynch and Others: The Growth of Linux in Business Discussion points would include: • • • KEY TERMS BACK NEXT END • Cost of Software to be Acquired to Run on Linux. Availability of Applications Running on Linux (Star. Office). Ease of Patching Bugs (Maintenance). Compatibility and/or Conversion of existing Unix-based or Windows-based Data Files to Run in a Linux Environment. Reliability of Linux vs. Other Operating Systems Such as Windows. Security Issues. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -67

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT Merrill Lynch and Others: The Growth of Linux in Business 3 - Should the IT departments of companies like Merrill Lynch contribute their software improvements to the open source community for products like Linux? Explain your reasoning. END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -68

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Merrill Lynch and Others: The Growth of Linux in Business Discussion points would include: • Security Implications. • Legal Implications. Real World Cases KEY TERMS BACK NEXT Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -69

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Merrill Lynch and Others: The Growth of Linux in Business Discussion points would include: • Security Implications. • Legal Implications. • Proprietary Issues Related to In-house Infrastructure, Network Architecture, etc. Return to Cases Page Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -70

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business 1 - What are the benefits of Java as a programming language for retail POS applications compared to other programming languages? KEY TERMS BACK NEXT Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -71

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Mark’s Work Wearhouse and Others: Using Java in Business Discussion points would include: • Software Can Run on any Hardware or Operating System. • Java Code is Easy to Modify as the Needs Expand. • Open Systems Allows Companies to Avoid Paying Microsoft Licensing Fees. • Reduced Costs. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -72

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Mark’s Work Wearhouse and Others: Using Java in Business 2 - What are the benefits of Java for the development of e-commerce portals for customers and suppliers like Parts Edge? Real World Cases KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -73

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS BACK NEXT END Mark’s Work Wearhouse and Others: Using Java in Business Benefits would include: • Increase Portability of Applications Across Multiple Operating Systems, Application Servers and Hardware. • Reusable Application and Legacy System Business Logic. • A Common Presentation Layer for Business Systems. • Reduced Costs and Cycle Times for Application Development and Upgrades. Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -74

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business 3 - Why do companies like Mark’s Work Wearhouse frequently team Java with the Linux operating system? KEY TERMS BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -75

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Mark’s Work Wearhouse and Others: Using Java in Business Discussion points include: • Reduced Store Opening Costs by 30%. • Reduced Maintenance Costs by 50%. • Eliminated the Need for In-store Servers. • Store Registers Connect Directly Via Frame Relay to Central Servers at the Home Office. Real World Cases KEY TERMS BACK NEXT Return to Cases Page END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -76

Introduction to Software Business Application Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software Real World Cases KEY TERMS Mark’s Work Wearhouse and Others: Using Java in Business Discussion points include: • Reduced Store Opening Costs by 30%. • Reduced Maintenance Costs by 50%. • Eliminated the Need for In-store Servers. • Store Registers Connect Directly Via Frame Relay to Central Servers at the Home Office. • Ease with which Developers Can Bolt on New Applications that Connect to the POS System. Return to Cases Page BACK NEXT END Copyright 2005, Mc. Graw-Hill/Irwin, Inc. 4 -77