Introduction to Organizational Behavior Human Behavior and Emotions

Introduction to Organizational Behavior, Human Behavior and Emotions Dr. Vinita Sinha, Professor, OB & HR Ph. D, (Psychology), M. A. , B. A. PGDHRM, PGD in Health Psychology & Behavior Modification, MDHEA, Certified in Work Big Five Profile Version 4. 0, Certified in ESAP-Emotional Assessment Skill Process, Certified CB 5 Personality Tool. 1

What does OB Study? B= f(P, E) Individual Group Structure OB studies how people groups and structure affects behavior and performance of the organization. 2

By Definition: “Organizational behavior is a field of study that investigates the impact that individuals, groups and organizational structure have on behavior within the organization, for the purpose of applying such knowledge towards improving an organizational effectiveness. 3

Why do we study OB? 4

The Framework of OB Individual Processes Personality Perception Values and attitudes Learning and reinforcement Work Motivation Stress and emotions at work Interpersonal and Group Processes Group Dynamics Team Management and Effectiveness Power and Politics Interpersonal communication Leadership Conflict and Negotiation Organizational Process Organizational Culture Organizational Structure Organizational Development and Change 5

Contributing Disciplines to OB Micro: The Individual Psychology Sociology Macro: Groups & Organizations Anthropology 1 -6

Contributing Disciplines…Contd. Psychology seeks to measure, explain, and change behavior Social psychology focuses on the influence of people on one another Sociology study people in relation to their Social environment Anthropology is the study of societies to learn about human beings and their activities Political science is the study of the behavior of individuals and groups within a political environment 7

Important components and forces of Organizations to study the behavior? People Task &Technology Structure Environment 8

Understanding human behaviour : A key component of people perspective of OB Organisational Behaviour is a field of study that primarily focuses on people with individuals at the micro level and the group perspective at a macro level. Emotions, perception, personality values, attitudes, motivation are some of the key aspects in this arena which needs to be understood well. 9

What Are Emotions and Moods ? 10

Emotional Intelligence is an important area of study as far as organisational context of an individual’s behaviour is concerned. It is the capacity to screen one's own particular and others' sentiments and feelings, to segregate among them and to utilize this data to guide one's reasoning and activities. – (Salovey & Meyer, 1990). Emotional Intelligence is about understanding one’s own feelings, empathy for the feelings of others and the regulation of emotion in a way that enhances living – (Daniel Goleman, 1995). 11

Daniel Goleman’s Emotional Intelligence Competency Framework Self. Awareness Social Awareness • Emotional Self-Awareness • Accurate Self-Assessment • Self-Confidence • Empathy • Organizational Awareness • Service Orientation Self. Management Social Skills • • • Self-Control Trustworthiness Conscientiousness Adaptability Achievement Orientation Initiative • • Developing Others Leadership Influence Communication Change Catalyst Conflict Management Building Bonds Teamwork & Collaboration 12

Thank You 13