INTRODUCTION TO ORGANIZATIONAL BEHAVIOR Background Success is due

INTRODUCTION TO ORGANIZATIONAL BEHAVIOR - Background • Success is due to the PEOPLE factor • Interpersonal (human) skill becomes critical particularly in a tight labor market to retain ‘good’ people • Financial benefits versus quality of the job and supportive environment • Roles : interpersonal, information, decisional • Individual, group and organization system • Individual : characteristics, motivation, rewards, work stress • Group : conflicts, dispute resolution, power and politics • Organizational processes : communication, decision making, culture & socialization, change & development • Organizational structure and design • Positive synergy : a whole is greater than the sum of its parts !!

INTRODUCTION TO ORGANIZATIONAL BEHAVIOR - Definition • OB : a field of study that investigates the impacts that individuals, groups and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organizational effectiveness • Systematic study on behavior • Behavior is not random, generally predictable : rules • Related behavior disciplines : psychology, social psychology, anthropology and political science • Contingency variables/situational factors, example : leadership style • Very few cause-and-effect relationships : people are complex • Criteria of effectiveness : quality, production (quantity demanded), efficiency (input/output), satisfaction, adaptation, development