INTRODUCTION TO ITM 353 KEY IDEAS Many failed

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INTRODUCTION TO ITM 353

INTRODUCTION TO ITM 353

KEY IDEAS Many failed systems were abandoned because analysts tried to build wonderful systems

KEY IDEAS Many failed systems were abandoned because analysts tried to build wonderful systems without understanding the organization and stakeholders. The primarily goal of IS is to create value for the organization. Software Analysis and Design jobs are among the best MIS jobs! Software investment must be considered like any investment – enablement of benefit must be significantly greater than cost over the lifetime

KEY IDEAS The systems analyst is a key person analyzing the business, identifying opportunities

KEY IDEAS The systems analyst is a key person analyzing the business, identifying opportunities for improvement, and designing information systems to implement these ideas. It is important to understand develop through practice the skills needed to successfully acquire, design and perhaps implement new information systems.

SOME (DEPRESSING) EXAMPLES Project First/Last cost estimate ($M) First/Last schedule estimate (Months) Status at

SOME (DEPRESSING) EXAMPLES Project First/Last cost estimate ($M) First/Last schedule estimate (Months) Status at completion PROMS (royalty collection) 12/21+ 22/46 Canceled, month 28 London Ambulance 1. 5/6+ 7/17+ Canceled, month 17 London Stock Exchange 60 -75/150 19/70 Canceled, month 36 Confirm (travel reservations) 56/160+ 45/60+ Canceled, month 48 FAA Advanced Automation System 3700/7000+ 48/96 Canceled, month 70 9/48+ Canceled, month 48 Master Net (Banking) 22/80+

SAD ANECDOTES 80% of the effort is in the last 20% of the implementation

SAD ANECDOTES 80% of the effort is in the last 20% of the implementation “adding people to a late project makes it more late” “Requirements always change…” “Customers/Users never know what they want” “ 70% of successfully acquired systems are never used or not used to the extent expected” “ 20% of the planned schedule is allocated for testing yet 50% is actually used” “Cost, schedule, quality: pick any two”

DILBERT WILL BE OUR GUIDE…

DILBERT WILL BE OUR GUIDE…

LEARNING OBJECTIVES Understanding of challenges of IS acquisition, creation, and management Acquire working understanding

LEARNING OBJECTIVES Understanding of challenges of IS acquisition, creation, and management Acquire working understanding of MIS concepts and vocabulary Learn effective means of creating, acquiring, and tailoring IS modeling, analysis, design, testing and maintenance Become knowledgeable in current MIS practices, skills, and tools Gain hands-on experience with the acquisition of IS (your course project) Your Goal is to become educated, thoughtful, and effective in MIS system analysis and design

Course Methodology Group Projects Pre-class work Individual quiz Group quiz Class Discussion Q&A In-class

Course Methodology Group Projects Pre-class work Individual quiz Group quiz Class Discussion Q&A In-class Exercises Homework

PRE-CLASS WORK You will frequently be asked to do work outside of class No

PRE-CLASS WORK You will frequently be asked to do work outside of class No more than is expected for any 3 unit course (about 9 hours/week) Usually work is to prepare you for team-based learning in class There will be “challenge topics” which are addressed by review questions These prepare you for the individual quiz, group quiz, and in-class exercises You know you are prepared for class when you can answer the challenge questions with confidence There are multiple ways to address the challenge questions: Read the relevant sections in the textbook Review the presentation slides (posted on the class website) Guess (maybe you already know the answers!) Use whichever combination works best for you! I will not cover all topic details and challenge questions in class There will be very few traditional lectures in this course. I find them boring and ineffective for ITM 353. There is too much detail and everyone is coming from different perspectives, knowledge, and experience base.

INDIVIDUAL QUIZZES Many classes will begin with an individual or group quiz. Based on

INDIVIDUAL QUIZZES Many classes will begin with an individual or group quiz. Based on the chapters and review questions assigned Used to ensure you are prepared for class If you can address the review questions with confidence, you will do very well on the quiz Take these seriously! Class alone will not prepare you for the quizzes. Quizzes will be submitted in class and not returned There will be no make-ups. If you miss a quiz due to an excused absence (documented illness only), your grade will be calculated without this quiz. For unexcused absence, 0 for that quiz.

GROUP QUIZZES Many classes will have a group quiz These will typically cover the

GROUP QUIZZES Many classes will have a group quiz These will typically cover the same questions as the individual quiz. Group will collectively decide on answers. Each group member receives the same total score. You will be assigned to a group randomly. Group quizzes will be graded in class then submitted.

WHY ARE WE BEING TESTED BEFORE MATERIAL IS DISCUSSED IN CLASS? Traditional “slide-and-doze” lectures

WHY ARE WE BEING TESTED BEFORE MATERIAL IS DISCUSSED IN CLASS? Traditional “slide-and-doze” lectures are ineffective with ITM 353 material We are using the “team-based learning” approach to education Each student is responsible for coming prepared for class and participating in group exercises You are developing conceptual and interaction skills that are critical for your future success The class materials (e. g. textbook) are high quality Thorough coverage of key issues; minimum of “fluff” Covering what is already in the textbook is a waste of our valuable time together This approach helps you develop good self-study skills that are essential in a highly competitive business environment You will not get many lectures in your jobs, but you will be expected to learn many things on your own.

IN-CLASS EXERCISES Usually we will have one or more in-class exercises May be individual

IN-CLASS EXERCISES Usually we will have one or more in-class exercises May be individual or group You may be asked to bring your laptops for some exercises, and you will need them for the individual quizzes The exercise(s) will always be based on the material for the challenge questions from the previous class Exercises give you an opportunity to apply or experience something I am here to help you. Exercises are NOT exams. Usually we will aim to complete exercises in class, but they may be assigned to be completed outside of class or in the next class. Missed in-class exercises cannot be made-up. Excused absences will result in an adjusted grade calculation, 0 otherwise.

HOMEWORK ASSIGNMENTS We will be unable to do more than introduce many of the

HOMEWORK ASSIGNMENTS We will be unable to do more than introduce many of the methods and concepts while in class. To get more in-depth experience with these, there will be several assignments to be worked on outside of class. These may be individual or group depending on the assignment. All of your in-class and homework assignments will contribute to the group project.

IN-CLASS PRESENTATIONS Each student must make an in-class research presentation on a topic that

IN-CLASS PRESENTATIONS Each student must make an in-class research presentation on a topic that will be assigned to you. The purpose of this is twofold: 1. 2. to give you the opportunity to do some in-depth research on a systems analysis and design topic to educate the rest of the class on this topic. You should treat this task as if you were asked by your manager to investigate a topic and make a recommendation on whether that technique should be adopted as a standard practice in your workplace. So think critically! Think about the costs and benefits of the technique.

GROUP PROJECT You will be assigned to a team to analyze, design, and implement

GROUP PROJECT You will be assigned to a team to analyze, design, and implement a complex information system. You will be expected to directly apply the concepts from the class to this project. This is the most important feature of this class. Example: http: //thecookieladyhawaii. com/ I will assign you to teams by next week. You will need to start thinking about a topic immediately. I can provide some if you are stuck…

MY JOB You may be surprised to know that my job is not to

MY JOB You may be surprised to know that my job is not to “teach” you facts and skills. This is an upper level course, it is NOT a “training” course. I am here to challenge you and help guide you though these challenges You are here to learn some different ways of thinking about systems analysis and design, and project management It’s up to you to learn and make it fun, interesting, and worthwhile This class will be MIND NUMBINGLY BORING if you are passive and expect to “be taught” the material. It’s up to you to: Ask questions Bring in your own experience and thoughts Criticize the material, the textbook, me, etc… Always ask yourself “how might this apply? ” Be adventurous; be willing to be wrong

TOPIC 0: WHAT IS SAD? Systems (software): Analysis Collection of interrelated processes or applications

TOPIC 0: WHAT IS SAD? Systems (software): Analysis Collection of interrelated processes or applications that address a particular need(s) Literally “to pull apart and examine” but for us it means to clearly understand “what” a system’s purpose and the quality(s) to which it is expected to do it Design The specification of “how” a system will do what is intended and choices made for this The key to success is to understand manage different stakeholder needs

DISCUSSION: WHAT IS MIS? What do MIS people do? What kind of positions available?

DISCUSSION: WHAT IS MIS? What do MIS people do? What kind of positions available? Skills? Principles and practices?

EXAMPLE MIS – SAD JOBS Business Analyst Systems Analyst Infrastructure Analyst Change Management Analyst

EXAMPLE MIS – SAD JOBS Business Analyst Systems Analyst Infrastructure Analyst Change Management Analyst Project Manager Software Developer System Architect Maintenance Manager Quality Assurance Specialist

SKILLS EXAMPLES Technical communication Documenting Testing and debugging Modeling Programming Team management Managerial /

SKILLS EXAMPLES Technical communication Documenting Testing and debugging Modeling Programming Team management Managerial / organizational Business case analysis Decision analysis Process management Interface design Graphic design Interview / survey design

TOOLS/TECHNIQUES EXAMPLES MS Visio . NET SQL Excel MS Project UML CMS (Content Management

TOOLS/TECHNIQUES EXAMPLES MS Visio . NET SQL Excel MS Project UML CMS (Content Management Systems) Prototyping tools …

TOPIC 0: WHAT SAD TOPICS ARE PRIORITY? We only have one semester to study

TOPIC 0: WHAT SAD TOPICS ARE PRIORITY? We only have one semester to study SAD! Too many topics, so must prioritize and focus on the key areas. Q: How shall we determine what to focus on? A: We will interview MIS professionals to help us determine priorities, needed skills, and important tools/techniques

ASSIGNMENT #1: SAD AND MIS Your task is to interview an “MIS professional” about

ASSIGNMENT #1: SAD AND MIS Your task is to interview an “MIS professional” about SAD topics. “What should a successful MIS person know? ” http: //itm-vm. shidler. hawaii. edu/itm 353/asst 1. htm The “secret code” is: ITM*353 Your reports will be aggregated in class to develop a consensus on which class topics we will focus on this semester! I have provided a list of SAD topics, an example report, and a briefing for interviewees ** NOT MUCH TIME TO COMPLETE THIS **

PROTOCOL Select an MIS professional to work with (first come first choice!) The person

PROTOCOL Select an MIS professional to work with (first come first choice!) The person must be “cleared” by me in advance Contact the professional by email or phone to establish a “real-time” mode of communication (phone, inperson, web-conference, etc. ) NO EMAIL-ONLY Set up an interview time If you have trouble making contact, see me immediately Perform the interview using the guidelines provided Thank the professional for their time Have your professional send me the report from their email account

NEXT FEW CLASSES: INTRODUCTION TO THE SDLC Preparation for next class Read Chapter 1

NEXT FEW CLASSES: INTRODUCTION TO THE SDLC Preparation for next class Read Chapter 1 in the book for next week Yes, read it! You will have a quiz on it. Essential pages are listed in the schedule Do the review questions indicated (the quiz will be based on these) Note: You will need a laptop for many classes; be prepared to bring one. I will try to warn you in advance when laptops will be needed.