introduction to hospitality fifth edition john r walker

introduction to hospitality fifth edition john r. walker Chapter 6: The Restaurant Business

Chapter 6 The Restaurant Business • • The Restaurant Business Classical Cuisine Food Trends and Practices Developing a Restaurant Menu Planning Classifications Trends Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

The Restaurant Business • Vital part of everyday life • As a society we spend about 50% of our food dollars away from home • The word restaurant comes from the French word meaning restore • Multi-billion dollar business employing 12. 5 million people Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Classical Cuisine • North America gained most of its culinary legacy from France through 2 main events: – French Revolution in 1793—caused the best French chefs of the day to lose their employment because their bosses lost their heads! Many chefs came to North America as a result. – In 1784, Thomas Jefferson spent five years as envoy to France, and brought a French chef to the White House when he became president. • Mari-Antoine Careme (1784– 1833) is credited as the founder of classical cuisine • August Escoffier (1846– 1935) is also noted for his many contributions to cuisine Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Classical Cuisine • There are five mother sauces: Béchamel, velouté, espagnole, tomato, and hollandaise • Nouvelle cuisine is a lighter cuisine and is based on simpler preparations —with the aid of processors, blenders, and juicers—using more natural flavors and ingredients Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Food Trends and Practices • Chefs will need: – A strong culinary foundation. – Multicultural cooking skills and strong employability traits. – Additional management skills. Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Developing a Restaurant • The restaurant: – Operating philosophy represents the way the company does business. – Market is composed of those guests who will patronize the restaurant. – Concepts are created with guests in mind and should fit a definite market. – Location should also appeal to the target market. – Ambiance, or the atmosphere, that a restaurant creates has both immediate conscious and unconscious effects on guests. Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Menu Planning • There are six main types of menus: – A la carte menus—items are individually priced – Table d’hôte menus—a selection of one or more items for each course at a fixed price – Du jour menus—lists the items “of the day” – Tourist menus—used to attract tourists’ attention – California menus—are so named because in some California restaurants, guests may order any item on the menu at any time of the day – Cyclical menus—repeat themselves Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Menu Planning • The many considerations in menu planning include: – – – Needs and desires of guests Capabilities of cooks Equipment capacity and layout Consistency and availability of menu ingredients Price and pricing strategy (cost and profitability) Nutritional value Accuracy in menu Menu analysis (contribution margin) Menu design Menu engineering Chain menus Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Independent Restaurants • Typically owned by 1 or more owners —usually involved in the day-to-day operation of the business • Not affiliated with any national brand or name • They offer the owner independence, creativity, and flexibility, but are accompanied by the risk of failing Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Chain Restaurants • A group of restaurants identical in market, concept, design, service, food, and name • The same menu, food quality, level of service, and atmosphere can be found in any one of the restaurants— regardless of location Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Fine Dining • May be formal or casual and may be further categorized by price, decor/atmosphere, level of formality, and menu • Many serve haute cuisine—a French term meaning “elegant dining, ” or literally “high food” • Most are independently owned and operated by an entrepreneur or a partnership • The level of service is generally high Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Theme Restaurants • A combination of a sophisticated specialty and several other types of restaurants • Generally serve a limited menu Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Theme Restaurants • Of the many popular theme restaurants, 2 stand out: – First, the nostalgia of the 1950 s—as done in the T-Bird and Corvette diners – Second, the dinner house category— among some of the better-known national and regional chains are TGI Friday’s, Houlihan’s, and Bennigan’s • Casual, American bistro-type restaurants that combine a lively atmosphere created in part by assorted bric-a-brac to decorate the various ledges and walls Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Celebrity Restaurants • Growing in popularity • Wolfgang Puck, Naomi Campbell, Michael Jordan, etc. • Celebrity restaurants generally have an extra zing to them—a winning combination of design, atmosphere, food, and perhaps the thrill of an occasional visit by the owner(s) Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Steak Houses • Adding additional value-priced items like chicken and fish to their menus in order to attract more customers • Upscale market leaders are Ruth’s Chris, Morton’s, and Flemings • The mid-price market leader is Outback Steakhouse Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Casual Dining • Relaxed—includes restaurants from several classifications: – Mid-scale casual restaurants: Romano’s Macaroni Grill, The Olive Garden – Family restaurants: Cracker Barrel, Coco’s, Carrow’s – Ethnic restaurants: Flavor Thai, Cantina Latina, Panda Express • Over the past few years, the trend in dinner-house restaurants has been toward more casual dining Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Family Restaurants • Evolved from the coffee shop style of restaurant • Most are individually or family operated • Located in, or with easy access to, the suburbs • Most offer an informal setting with a simple menu and service designed to please the whole family Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Ethnic Restaurants • Majority are independently owned and operated • Mexican restaurants are the fastest growing segment • Our major cities offer a great variety of ethnic restaurants, and their popularity is increasing Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Quick-Service/Fast-Food Restaurants • Included in this category: Hamburger, pizza, chicken, pancakes, sandwich shops, and delivery services • Increasing in popularity because of their location strategies Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Hamburger • • Mc. Donald’s New menu items (salads, breakfast, etc. ) Expanding overseas Co-developing sites with gasoline companies • Each of the major hamburger restaurant chains has a unique positioning strategy to attract their target markets – Burger King hamburgers are flame broiled – Wendy’s uses fresh patties Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Pizza • Continues to grow • $21 billion market • Some major chains: – Pizza Hut – Domino’s Pizza – Papa John’s – Little Caesars Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Chicken • Perceived as a healthier alternative to burgers • KFC is market leader • Other chains: – Church’s Chicken – Popeye’s Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Sandwich • Recently, menu debuts in the sandwich segment have outpaced all others • Classics, like melts and club sandwiches, have returned—but now there also wraps • The leader in this segment is Subway— which operates more than 20, 000 units in 75 countries Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Bakery Café • Headed up by Panera Bread • Goal is to make specialty bread broadly available to consumers across the United States • Focuses on the art and craft of bread making with made-to-order sandwiches, tossed-to-order salads, and soup served in bread bowls Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

Trends • • Demographics Branding Alternative outlets Globalization Continued diversification More twin and multiple locations More points of service Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.

The End Introduction to Hospitality Fifth Edition John Walker Copyright © 2009 by Pearson Education, Inc. Upper Saddle River, New Jersey 07458 All rights reserved.